undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. Moz Tools
  3. Getting Started
  4. Refund Money

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Unsolved Refund Money

Getting Started
refund trial
3
3
804
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • Arthursd4
    Arthursd4 Subscriber last edited by Nov 27, 2023, 4:22 PM

    Hi guys I forgot to cancellation my  subscription before the trail expired. I am currently at a very nascent stage and do not require the product and can't afford it as well. I would really appreciate if you can refund the money and help me. Kindly consider.  I missed the date by one day. I will be really grateful!

    KerryDuggan 1 Reply Last reply Nov 28, 2023, 10:38 AM Reply Quote 0
    • Cronaldo
      Cronaldo @KerryDuggan last edited by Dec 16, 2023, 4:33 PM

      @KerryDuggan said in Refund Money:

      @Arthursd4Hi, your query is best addressed to our support team. You can reach them at help@moz.com or contact us here: [https://moz.com/help/contact]link text
      Have a lovely day,
      Kerry.

      1 Reply Last reply Reply Quote 0
      • KerryDuggan
        KerryDuggan Staff @Arthursd4 last edited by Nov 28, 2023, 10:38 AM

        @Arthursd4Hi, your query is best addressed to our support team. You can reach them at help@moz.com or contact us here: https://moz.com/help/contact
        Have a lovely day,
        Kerry.

        Cronaldo 1 Reply Last reply Dec 16, 2023, 4:33 PM Reply Quote 0
        • 1 / 1
        1 out of 3
        • First post
          1/3
          Last post

        Got a burning SEO question?

        Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


        Start my free trial


        Browse Questions

        Explore more categories

        • Moz Tools

          Chat with the community about the Moz tools.

        • SEO Tactics

          Discuss the SEO process with fellow marketers

        • Community

          Discuss industry events, jobs, and news!

        • Digital Marketing

          Chat about tactics outside of SEO

        • Research & Trends

          Dive into research and trends in the search industry.

        • Support

          Connect on product support and feature requests.

        • See all categories

        Related Questions

        • selcukalbayrak

          Unsolved REfund

          refund

          Hello,
          We have no idea what Moz is or how it is used. We only learned your name when our credit card was charged. We want to cancel this subscription transaction somehow and get our money back. We called our bank to cancel our card and stated that the transaction was made without our knowledge. Please refund our money.

          Product Support | Nov 30, 2024, 11:33 PM | selcukalbayrak
          3
        • depawl52

          Unsolved Website Traffic

          website traffic organic search

          Greetings All. I'm working on a new business website for a client, and I've been accessing the site numerous times daily (troubleshooting, confirming changes, etc.). I've been using Google search to access the site, and I use a VPN so that my IP would be random. So I would presume that the site traffic should be increasing. But on the last Moz Pro crawl, the site traffic was still listed as 0.
          Is there a minimum amount of traffic required before Moz recognizes it or is something else going on?
          Thank you.

          Getting Started | May 30, 2024, 10:49 AM | depawl52
          0
        • KapitiGirl

          Unsolved Domain Overview - no NZ?

          domainoverview

          Why on Domain Overview are there only 4 countries to choose from? I am in NZ and need to check websites that operate businesses in NZ not Canada, US or Australia?

          Getting Started | Apr 5, 2024, 8:06 PM | KapitiGirl
          0
        • digipal55

          Unsolved How do I remove close caption when watching lessons

          closed caption

          By default, the lesson videos I'm watching have closed caption turned on. I find it annoying and I'd like to turn it off. How do I do that?

          Getting Started | Jun 30, 2024, 2:59 PM | digipal55
          0
        • verdet3232

          Using the free domain analysis tool - what would cause "Bummer no data found"

          When I enter my domain in the free analysis tool, I get a "bummer, no data found". I am certain whatever is causing that to happen is causing other SEO problems https://academicanv.org

          Getting Started | Oct 7, 2024, 4:03 PM | verdet3232
          3
        • thepeterlunt

          When setting up a new campaign for a client should I add keywords

          I'm new to Moz and SEO. When setting up a new campaign there are some keywords pre-filled. Sometimes there are a lot. Sometimes they are very client-specific rather than for the sector or for a search. Sometimes there are very few poor quality keywords. Should I research keywords so that there are as many as possible relevant keywords when first setting up the campaign or leave it as it is and add keywords later?

          Getting Started | Apr 23, 2024, 9:38 PM | thepeterlunt
          0
        • MyFamilClubLtd

          Moz not able to crawl our site - any advice?

          When I try and crawl our site through Moz it gives this message: Moz was unable to crawl your site on Aug 7, 2019. Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. I have been through all the help and doesn't seem to be any issues. You can check the site and robots.txt here: https://myfamilyclub.co.uk/robots.txt. Anyone got any advice on where I could go to get this sorted?

          Getting Started | Jun 27, 2024, 8:47 PM | MyFamilClubLtd
          1
        • Nadia89Mohamed

          Cancellation and Refund

          I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks

          Getting Started | Jan 12, 2020, 4:35 PM | Nadia89Mohamed
          2

        Get started with Moz Pro!

        Unlock the power of advanced SEO tools and data-driven insights.

        Start my free trial
        Products
        • Moz Pro
        • Moz Local
        • Moz API
        • Moz Data
        • STAT
        • Product Updates
        Moz Solutions
        • SMB Solutions
        • Agency Solutions
        • Enterprise Solutions
        Free SEO Tools
        • Domain Authority Checker
        • Link Explorer
        • Keyword Explorer
        • Competitive Research
        • Brand Authority Checker
        • Local Citation Checker
        • MozBar Extension
        • MozCast
        Resources
        • Blog
        • SEO Learning Center
        • Help Hub
        • Beginner's Guide to SEO
        • How-to Guides
        • Moz Academy
        • API Docs
        About Moz
        • About
        • Team
        • Careers
        • Contact
        Why Moz
        • Case Studies
        • Testimonials
        Get Involved
        • Become an Affiliate
        • MozCon
        • Webinars
        • Practical Marketer Series
        • MozPod
        Connect with us

        Contact the Help team

        Join our newsletter
        Moz logo
        © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
        • Accessibility
        • Terms of Use
        • Privacy

        Looks like your connection to Moz was lost, please wait while we try to reconnect.