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  3. I need to talk to someone there on the phone. What is the best phone number to reach you.

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

I need to talk to someone there on the phone. What is the best phone number to reach you.

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  • Vizergy
    Vizergy last edited by Jun 3, 2013, 12:22 PM

    Describe your question in detail. The more information you give, the better! It helps give context for a great answer.

    1 Reply Last reply Reply Quote 0
    • The-PCRRG1
      The-PCRRG1 last edited by Jan 23, 2020, 2:29 PM Jan 23, 2020, 2:29 PM

      No on responds they just take your money. I would not recommend But SEM RUSH is another SEO tool site. PCRRG!!!

      1 Reply Last reply Reply Quote 0
      • frontporch
        frontporch @holly_haymaker last edited by Mar 28, 2017, 6:44 PM Mar 28, 2017, 6:44 PM

        It does work?

        Because I've called non-stop and no answer, only able to leave VMs!

        Can i have a number that actually works as customer service? Because your chats takes days and weeks to be respond.

        1 Reply Last reply Reply Quote 2
        • Oliver_San_Diego
          Oliver_San_Diego last edited by Dec 9, 2016, 5:35 PM Dec 9, 2016, 5:35 PM

          Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?

          1 Reply Last reply Reply Quote 1
          • holly_haymaker
            holly_haymaker @Oliver_San_Diego last edited by Dec 9, 2016, 1:45 PM Dec 9, 2016, 1:45 PM

            Keri wrote that post in 2013 when our support policy was different. Very sorry you haven't received a response! Not sure what might have happened there. Can you email us at help@moz.com with a note to call you?

            1 Reply Last reply Reply Quote -1
            • Oliver_San_Diego
              Oliver_San_Diego @holly_haymaker last edited by Dec 8, 2016, 7:21 PM Dec 8, 2016, 7:21 PM

              So then what is Keri Morgret talking about?

              I've also called and left messages last week and just today with no response.

              holly_haymaker 1 Reply Last reply Dec 9, 2016, 1:45 PM Reply Quote 1
              • holly_haymaker
                holly_haymaker @Oliver_San_Diego last edited by Dec 8, 2016, 6:38 PM Dec 8, 2016, 6:38 PM

                Hey Oliver!

                We do still offer phone support at that number - 206.602.2059. But sometimes the team is all occupied, so writing in to help@moz.com is the best way to reach us. If you leave your number in your message, we can give you a call back. Sorry for the confusion!

                Oliver_San_Diego frontporch 2 Replies Last reply Mar 28, 2017, 6:44 PM Reply Quote 0
                • Oliver_San_Diego
                  Oliver_San_Diego last edited by Dec 8, 2016, 5:56 PM Dec 8, 2016, 5:56 PM

                  So you guys don't offer phone support huh?

                  I got this email during the sales process.

                  START EMAIL***********

                  HollyHaymaker (Moz Help)

                  Mar 14, 2:14 PM

                  Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!

                  Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!

                  I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.

                  Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response. 🙂

                  Holly

                  Moz Help Team
                  http://moz.com/about/team/holly

                  END EMAIL*******

                  But now I can't get anybody on the phone. What a crock.

                  holly_haymaker 1 Reply Last reply Dec 8, 2016, 6:38 PM Reply Quote 1
                  • Kronstad
                    Kronstad @GrowOrganic last edited by Nov 11, 2016, 3:39 PM Nov 11, 2016, 3:39 PM

                    BEWARE I was told I would get a 2nd month free trial since they couldn/t crawl my site and then they charged me the $160.00 that I am still disputing and I have emailed evidence!!!

                    1 Reply Last reply Reply Quote 1
                    • spainion
                      spainion last edited by May 26, 2016, 3:33 PM May 26, 2016, 3:33 PM

                      Understanding? 2/3's of your customers would probably disagree with that standpoint. What if I have a serious issue with my account? There is no queue or ETA on your chat. Our time is valuable, outsourcing some somewhat useful support is inexpensive and worthwhile.

                      1 Reply Last reply Reply Quote 5
                      • KeriMorgret
                        KeriMorgret last edited by Jun 3, 2013, 1:29 PM Jun 3, 2013, 1:29 PM

                        Hi! We don't offer phone support (you can see our post at http://moz.com/help/pro/phone-support) but you can chat with us via the billing page if you need help with your account. Thanks for your understanding!

                        1 Reply Last reply Reply Quote -2
                        • GrowOrganic
                          GrowOrganic last edited by Jun 3, 2013, 1:22 PM Jun 3, 2013, 1:22 PM

                          Your best bet is probably to submit a ticket here - http://moz.com/help/pro and perhaps include your phone contact info as well as a detailed question. They do respond quickly in my experience. The folks who monitor this forum may not be the same people who actually deal with account problems and the like (though not being a Moz employee I'm not positive).

                          Good luck!

                          Kronstad 1 Reply Last reply Nov 11, 2016, 3:39 PM Reply Quote -1
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