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  4. Why can't anyone check in on my Facebook Page?

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Why can't anyone check in on my Facebook Page?

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  • cathibanks
    cathibanks last edited by Aug 20, 2014, 6:27 PM

    Once upon a time, we were able to check in at our office on Facebook.  Then, one day, we just...couldn't.

    I didn't (at least intentionally) change any settings on the page.  I can't seem to even find a setting for this.  What happened, and how do I fix it?

    Thank you so much in advance.

    (Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel

    1 Reply Last reply Reply Quote 0
    • EricaMcGillivray
      EricaMcGillivray @cathibanks last edited by Sep 16, 2014, 3:56 PM Sep 16, 2014, 3:56 PM

      Yay!!! 😄

      1 Reply Last reply Reply Quote 0
      • cathibanks
        cathibanks @EricaMcGillivray last edited by Sep 16, 2014, 12:38 PM Sep 16, 2014, 12:38 PM

        Guess what!!??  I can check in at my business now!

        THANK YOU TIMES ONE MILLION.

        EricaMcGillivray 1 Reply Last reply Sep 16, 2014, 3:56 PM Reply Quote 1
        • topic:timeago_earlier,12 days
        • cathibanks
          cathibanks @EricaMcGillivray last edited by Sep 4, 2014, 11:04 PM Sep 4, 2014, 11:04 PM

          Well phooey phooey phooey.

          I mean, we pay so much for Facebook...oh..wait...

          Well, thank you so much for your help.

          1 Reply Last reply Reply Quote 0
          • EricaMcGillivray
            EricaMcGillivray @cathibanks last edited by Sep 4, 2014, 9:08 PM Sep 4, 2014, 9:08 PM

            Hrm. That's very odd since you changed your business stuff, it's not showing on your page as changed. Unfortunately, I'm not sure what exactly is going on. It looks like to me -- from reading Facebook's dev forums -- that you're not the only one with this problem and that Facebook itself hasn't come out with a solution or answered anyone's questions. I'll poke around some more and keep my eye out, but unfortunately, I'm not really sure how to fix this.

            cathibanks 2 Replies Last reply Sep 16, 2014, 12:38 PM Reply Quote 0
            • cathibanks
              cathibanks @EricaMcGillivray last edited by Sep 3, 2014, 1:57 PM Sep 3, 2014, 1:57 PM

              Did you see the image I posted yesterday?

              EricaMcGillivray 1 Reply Last reply Sep 4, 2014, 9:08 PM Reply Quote 0
              • cathibanks
                cathibanks @EricaMcGillivray last edited by Sep 2, 2014, 9:08 PM Sep 2, 2014, 9:08 PM

                I did too!  Attached please find the image where I do have us as a local business.

                Legacy%20Travel.png

                1 Reply Last reply Reply Quote 0
                • EricaMcGillivray
                  EricaMcGillivray @cathibanks last edited by Sep 2, 2014, 6:01 PM Sep 2, 2014, 6:01 PM

                  So I'm still seeing your category as "Travel & Transportation" not "Local Business." I've attached a screenshot of where you need to make it a "Local Business" in the categories in settings in order to enable check-in functionality.

                  qdVOii6

                  cathibanks 2 Replies Last reply Sep 3, 2014, 1:57 PM Reply Quote 1
                  • cathibanks
                    cathibanks @EricaMcGillivray last edited by Sep 2, 2014, 5:48 PM Sep 2, 2014, 5:48 PM

                    So far I still can't check in.  Do you think I did it correctly?

                    EricaMcGillivray 1 Reply Last reply Sep 2, 2014, 6:01 PM Reply Quote 0
                    • EricaMcGillivray
                      EricaMcGillivray @cathibanks last edited by Aug 28, 2014, 4:25 PM Aug 28, 2014, 4:25 PM

                      You're welcome. Let me know how it goes! 😄

                      cathibanks 1 Reply Last reply Sep 2, 2014, 5:48 PM Reply Quote 0
                      • cathibanks
                        cathibanks @EricaMcGillivray last edited by Aug 28, 2014, 4:24 PM Aug 28, 2014, 4:24 PM

                        Ooh, thank you so much!  I changed it.  I'm going to leave this question open until I get the ability to check in again.

                        THANK YOU THANK YOU THANK YOU

                        EricaMcGillivray 1 Reply Last reply Aug 28, 2014, 4:25 PM Reply Quote 0
                        • EricaMcGillivray
                          EricaMcGillivray last edited by Aug 28, 2014, 3:53 PM Aug 28, 2014, 3:53 PM

                          In order to have check-ins on Facebook, you must have the category of your page listed as a "local business." Currently, it's set at "Travel & Transportation." I'm not sure how long it takes once you switch it over to get back the check-in ability.

                          cathibanks 1 Reply Last reply Aug 28, 2014, 4:24 PM Reply Quote 1
                          • cathibanks
                            cathibanks last edited by Aug 28, 2014, 12:05 AM Aug 28, 2014, 12:05 AM

                            Does anyone have any ideas on this?

                            1 Reply Last reply Reply Quote 0
                            • topic:timeago_earlier,7 days
                            • cathibanks
                              cathibanks @benjaminmarcinc last edited by Aug 20, 2014, 6:53 PM Aug 20, 2014, 6:53 PM

                              Hmmmm, I'm not aware of an update that we haven't done.  We did change our address, but this problem started MONTHS before we moved.

                              I edited the original question to include the url.  It is https://www.facebook.com/LegacyTravel

                              Sorry, I should have included it to start with!

                              1 Reply Last reply Reply Quote 0
                              • benjaminmarcinc
                                benjaminmarcinc last edited by Aug 20, 2014, 6:50 PM Aug 20, 2014, 6:50 PM

                                Did you upgrade or not upgrade your page, i believe Facebook went through an update a while back, maybe you missed it? Did you change your address? can you leave the url in here so we can look?

                                cathibanks 1 Reply Last reply Aug 20, 2014, 6:53 PM Reply Quote 0
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