Solved Refund

[Prachijo]

Hi I forgot to cancellation my  subscription before the trail expired. We are currently at a very nascent stage and do not require the product and can't afford it as well. During such trying times ( COVID, when the business is not doing well at all) we would really appreciate if you can refund the money and help us. Kindly consider.  We missed the date by one day. We will be really grateful.

Regards,

Prachi Joshi

[GariVVV]

@temujim were you refunded?

[temujim]

@KristinaKeyser Hello, I've reached out to support to have refund after 1 hour I'm being charged and I still haven't received a reply until now.

I used Moz tool for trial for a practical exam and I dont have the money to pay for it now since I was just recently fired from my job. I tried to have it cancelled a 3 days before the trial expiration and not sure what happened why I'm still being charged. I might have missed something.

Asking for your kind consideration, please. Although I am extremely reliant with the software for SEO analysis, I have no use of the tool now since I'm jobless and I dont have the money to pay for it.

[Prachijo]

Thanks Kristina, really appreciate your quick response. I have sent the mail on the above mentioned ID.

Regards,

Prachi Joshi

[KristinaKeyser]

Hi there! Due to the nature of this request, can you please email help@moz.com from the email address tied to your account? Our team will be able to assist you via that method.

Thank you!
-Kristina
Moz Help Team