Unsolved Regarding Moz API token password update

[NickAndrews]

Hi,

In March we have updated password for MOZ API and used in our application it worked, but currently the updated password is not working and in the MOZ site the old password is shown and its active. We are using Legacy username and password.
We see that 5 tokens can be added for API, if we add 2 tokens both will be active.
We are currently using free services.

Please help us resolve this issue.

[NickAndrews]

@emma-bahlke Hello Emma, We haven't received any reply for our comment. If we are using the newly created secret ID/ token, the API is not getting called and we are not receiving the count value for the backlinks.

[NickAndrews]

@emma-bahlke Good Morning, Can you provide any suggestion on the reply given?? Thanks

[NickAndrews]

@emma-bahlke Good Morning, Can you provide any suggestion on the reply given?? Thanks

[NickAndrews]

@emma-bahlke Yes, we are using in the form of Legacy ID/ Secret Key. The old one is working, but the newly created one is not working in our code.

[NickAndrews]

@emma-bahlke We are using it in the form of Access ID and Secret. Even then, it is not showing any backlinks for our application.

[NickAndrews]

@emma-bahlke Wanted to follow up on the reply,
Yes, we were able to add a new token. But when we try to use the new token, It's not connecting/returning the backlinks count for our application. We are skeptical to delete the old one as our Production application is using it.

Please let us know if you need anymore information.

[emma.bahlke]

@NickAndrews Sorry for the late reply! Is there a particular error message you're receiving, and can you share the code you're using with the new token? With the new tokens, you can do one of two things:

1. Use it in its token form by providing it in the custom x-moz-token header
2. Use it in the legacy access ID/secret key form by clicking "Show legacy credentials" to the right of the token and providing those via basic auth, which is how your existing API integration will work

Is it possible you're using the token form (the single long string value which is shown by default in each row of tokens on the dashboard) and providing it via basic auth, or vice versa?

[NickAndrews]

@emma-bahlke Yes, we were able to add a new token. But when we try to use the new token, It's not connecting/returning the backlinks count for our application. We are skeptical to delete the old one as our Production application is using it.

[emma.bahlke]

@NickAndrews Hi Nick, are you able to add a new token and delete the old one? You can delete the old one by hitting the trash icon next to it on the Moz API dashboard: https://moz.com/help/links-api/getting-started/usage-dashboard