Not Showing Up in Local Pack - Possible Possum Filter?
-
We have a medical practice client who isn't showing up at all on local category searches for their zip code. Wondering whether it's a Possum algorithm filter, and if so, how we can resolve this. The client is named Wall Street Dermatology, and is located in the same building as two other medical practices in the same dermatologist specialty. They share the same address (65 Broadway, New York, NY), but have different unit numbers. My client is Suite 904. To be clear, these are entirely separate businesses that are not affiliated with each other. They happen to be located in the same building. When running local searches (for example, in US zip code 10004) for the category term "dermatologist", my client is not appearing at all. The two other practices are appearing just fine. In fact, one of the competing practices has not only their practice listed, but one of their doctors individually and even one of the physician assistants. My client, Wall Street Dermatology, isn't showing up. IMO, the GMB profile is robust, with more reviews than competitors, and more content overall. While there's SEO work to be done, the citations and link profile exceeds some of the other practices who are showing up in "dermatologist" (use zip code 10004) searches. Google is showing profiles of dermatologists who haven't even claimed their profiles or have websites.One more thing: For a two-week span, the business was showing up in the 3-pack for "dermatologist" after making upgrades to the GMB profile. This was a first. So they've been there before. However, they made some changes to NAP. 1) added the providers name to the business name: "Business Name: Provider Name". 2) Updated "Suite" to "Ste" in order to match USPS. After that change, the business fell off entirely again.Note: We do appear on searches for the business name. And we do appear for some secondary keywords (for example, "Cosmetic Dermatology"), but not for the main keyword. Is this related to Possum (https://moz.com/learn/seo/google-possum)? Is Google confused that my client is related to the other practices in the same building? Any suggestions?
-
Thanks everyone for responses, although it's not been figured out. To recreate the issue (which still exists), use Bright Locals local search results checker: Choose "dermatologist" in zip code 10006, which is the location of the practice:https://www.brightlocal.com/local-search-results-checker/Then open up the Maps results to see all of the dermatologists listed. My client Wall Street Dermatology isn't appearing at all under "dermatologist" which suggests some kind of suppression that we're trying to get to the bottom of.
-
Would be nice to know what type of medical practice it is. You have companies that pioneer experimental treatments who have a foot in various buildings, then you have actual local surgeries and traditional medical practices. If you are working with medical practitioners of a very new, pioneering treatment - it may have been flagged YMYL (Your Money Your Life) and taken an EAT hit
Just throwing this out there as others seem to have the basics nailed down
-
sponnu0123,
They show up for me. I searched for "dermatologist 10004" as well as "dermatology 10004". Wall Street Dermatology ranks #1 in the local pack for both phrases.
-
There is probably not enough information for me to assist greatly.
I would recommend an audit of all location citations for the client. Check the consistency of NAP. Secondly, I would then be auditing what directories the competitors are listed in. Would analyse the companies that are listed versus yours. I would start there before -spreadsheet up competitors your client.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do any Local Rank Trackers Report This Way?
I'm having trouble finding a local rank tracking service with useful reporting. I've tried several and for the money, have gravitated toward's Whitespark's service as for $25/month I can track unlimited locations. But their report is indicative of what I've seen time and time again in my 18-year experience as a Software Developer and Internet Marketer. Whomever is making the design decisions isn't a Seasoned (Local) SEO, and/or probably hasn't done their homework well enough by talking to seasoned SEOs. Their Summary Report looks like this (see attachement). When I'm doing Local SEO I'm looking at a lot of reporting data but among that, probably the most important is: How many of the listings moved up into position #1-3 on Local Finder which is also usually the Local 3-Pack (sometimes a 2-pack explaining the discrepancy in the first two rows between the number in the #1-3 column.) I also want to know how many listing moved UP into the #4-10. And vice versa, what fell out of #1-3 and #4-10. The problem with the format of this report, if a listing falls from #2 to #5, it will be a decrease in #1-3 and an INCREASE for #4-10. This would give me the false impression that a listing that was below #10 came into the #4-10 when in actuality the increase in #4-10 was because of a decrease in #1-3!! One situation is positive the other is negative. What I want to know is how many listings (totals without getting out the calculator): moved up into #1-3 (White Spark does this via the Increase column in the Local 3-Pack row) moved up into #4-10 moved down out of #1-3 to #4-10 moved down out of #1-3 to below #10 moved down out of #4-10 to below #10. Does anyone know of local tracking services that give you this kind of data in this way? XQppQKs.jpg
Local Listings | | Consult19010 -
Website with higher domain authority and good content not ranking locally?
I've got a client that has a higher domain authority than top ranking sites, is pretty well optimized from a content perspective, has good local reviews but still isn't ranking well at all... often not at all in local results. We don't show in map pack or even regular organic listings in a pretty small city. They are a local sign shop- so they make business signs/church signs etc. Have you seen anything negatively impacting local rankings that is worth digging into as possible cause? A few historical insights: They had some spammy backlinks (we think a competitor was being shady) that I've sent disavow files into Google for They had a previous SEO person create 100's of orphan pages for every possible city + offering combination you can think of- I've cleaned those up via 301 redirects Should I just keep waiting, doing content optimization or am I missing something else?
Local Listings | | karmadigital0 -
"Duplicate" on Google Local - Attorney and Business Listing
For our law firm, we have a Google Local listing for the firm (Riddell Law LLC). Google also created a local listing for one of the attorneys (Riddell) (we didn't create it, but are in the process of verifying it). Both listings are at the same address. Moz Local says these are "duplicates" - is that true? Would Google penalize us for this? I am not sure how to fix it - both the individual attorney and the business are in fact at the same address. If anyone has any advice I would greatly appreciate it! Thank you!!
Local Listings | | bpurdue0 -
Local Seo Service Url Best practices.
Hey Guys and Gals, What's the best format for service urls for local seo? http://www.example.com/basement-remodeling or http://www.example.com/basement-remodeling-ashburn-leesburg-sterling-va/
Local Listings | | hde0 -
The Local Stack Rollout - A New Day In Local
Hey There, all my fellow Local SEOs! Yesterday morning, I was searching for a car wash and was really puzzled to see my search return snack pack-style results, given that I wasn't looking for a restaurant, hotel or an entertainment venue. Sure enough, what I had run into was the rollout of Google's latest local SERPs, which for the sake of clarity, let's call the Local Stack. This is happening in multiple countries and across thousands of keywords and your local clients (or your local business) are likely to be affected by it, so I thought I'd post a heads-up here. Good Reading: http://blumenthals.com/blog/2015/08/06/7-pack-becoming-3-pack-with-mobile-like-snak-pack-rollout/ http://blumenthals.com/blog/2015/08/07/thoughts-about-the-new-local-stack-display/comment-page-1/#comment-859275 http://www.localsearchforum.com/google-local-important/35481-goodbye-7-packs-only-3-packs-no-phone-address-all-local-results.html http://www.localsearchforum.com/google-local-important/35515-new-local-3-stack-local-pro-opinions-roundup-change-rocked-our-world.html That last one has a bunch more great links in it. In June, I wrote a post here on Moz itemizing my concerns about the Snack Pack and its impacts on the hospitality/entertainment industries. Now, these same concerns are coming to me local-search-wide, with the rollout of the Local Stack. My early days key points from looking at the new Local Stack: No phone numbers without clicking through to Local Finder, which I consider to be really poor usability, given the invention of the cell phone and the way we use it call businesses. No links to the Google+ Local page, meaning that consultants like ourselves may have a really hard time explaining the value of creating a Google listing when so few SERPs will now actually lead to that listing. 3 chances to rank when your city has dozens or even hundreds or businesses in a single industry seems next-to-impossible. It's not a good reflection of the diversity of the business scene in the real world. There aren't 3 Italian restaurants in San Francisco or 3 lawyers in Boston. There are scores of them. Google's Local Stack is a poor reflection of the real world, in my view, and makes every city look like a one horse town. On the other hand, the baldness of the Local Stack is making the 'more' link at the bottom of it really jump out at me, and if you click through, up to 20 businesses will show with the Local Finder. So, I'm a bit torn on this. Are the 4 businesses that just fell out of prominence with the removal of the 7 pack worse off or are 13 businesses now jumping for joy because they are in a sort of pack today that they weren't in 2 days ago? I guess this depends on how willing consumers are to click that 'more' link. Given the meagerness of the Local Stack, organic is likely a great deal more important now for every local business, but I'm concerned by SERPs I'm looking at which are mainly taken up by directories rather than any actual local business websites. So, those are some first thoughts from me and I would totally love to hear yours on this thread as you are trying to assess how you see this impacting your clients or your business. It's definitely a new day in Local!
Local Listings | | MiriamEllis4 -
address on my websiteto help with local searches
If I put my address on my website, does it help that page to rank for local searches? especially if it's the same address that i am using for moz local and all my citations? I want my other pages to rank in different cities as well as i have a service that travels to all cities in my state. Will that address of my home town on my home page make google think that i don't service other cities? Thanks, Ron
Local Listings | | Ron100 -
Local Search - Multiple Locations, do i link the home page or the inner page?
Hello, For a business with multiple locations that has a web url built for each location such as: Website.com/miami Website.com/los-angeles For local search (Google+, Yelp, etc), is it best to link the local search pages to the specific page of that location? Or is the homepage sufficient enough? I ask that because it is ALREADY touch getting NATURAL links to a location page, so would local search do me good by linking to the exact page of the location?
Local Listings | | Shawn1241 -
Best Practices For Local SEO For A Nation Wide Property Company?
Hi There, I've recently acquired a client that sells property all over the country (South Africa). It's in their best interests to rank well for localised keywords relating to the areas they have listed properties in. eg. Property for sale in example suburb/town/province. The project has a number of challenges which I'd appreciate any suggestions for The site acts as an aggregator for numerous partner property agents and, as s such, has a lot of duplicate content on it The company only has offices in one city. It handles online bookings which it then passes to its partner agencies - this presents me with a problem of creating listings in the areas I need to rank for I cannot list the actual addresses of properties Your thoughts and advice would be seriously appreciated.
Local Listings | | KJDMedia1