Moz not able to crawl our site - any advice?

[MyFamilClubLtd]

When I try and crawl our site through Moz it gives this message:

Moz was unable to crawl your site on Aug 7, 2019. Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster.

I have been through all the help and doesn't seem to be any issues. You can check the site and robots.txt here: https://myfamilyclub.co.uk/robots.txt.

Anyone got any advice on where I could go to get this sorted?

[Riverdance]

Hello, have the same issue and MOZ getting "Bummer no data found" for domain https://wherebuycoin.com/ . The SEMRush and Ahrefs see this site, but MOZ not, even after 2 years. What can be wrong? Where to read why MOZ not crawling my site?

Thanks!

[dgghyjuyu]

Check your website's robots.txt file to ensure that it's not blocking Moz's user-agent or specific directories/pages that you want to be crawled. Update the robots.txt file if necessary to allow Moz to crawl your site.

[Salience_Search_Marketing]

Hey,

We crawled the site just fine with Screaming Frog. Perhaps this is a Moz issue?

Looks like they are well aware of it though.

Thanks!

[A Former User]

Hi,

I'm sorry to hear about this! Would you be able to write into help@moz.com as this will allows us to investigate into this via the most convenient method.

Looking forward to hearing from you,

Eli