Cancellation and Refund
-
I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks
-
Hi there,
I'm facing the same issue now, Did you receive you money back?! and How?
-
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently.
Regards, Abhinay Penta
-
Hi Nadia! Tawny from Moz's help team here.
We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved What are the top 5 things you recommend you should do when you first subscribe to Moz?
Hi
Getting Started | | djnlowe
Im new to Moz and would like to get the most out of it as quickly as possible. so like the subject say - What are the top 5 things you would recommend I should to get the most out of Moz? #getstarted0 -
Unsolved Scripts?
0 -
Unsolved Domain Overview - no NZ?
Why on Domain Overview are there only 4 countries to choose from? I am in NZ and need to check websites that operate businesses in NZ not Canada, US or Australia?
Getting Started | | KapitiGirl0 -
When setting up a new campaign for a client should I add keywords
I'm new to Moz and SEO. When setting up a new campaign there are some keywords pre-filled. Sometimes there are a lot. Sometimes they are very client-specific rather than for the sector or for a search. Sometimes there are very few poor quality keywords. Should I research keywords so that there are as many as possible relevant keywords when first setting up the campaign or leave it as it is and add keywords later?
Getting Started | | thepeterlunt0 -
Moz not able to crawl our site - any advice?
When I try and crawl our site through Moz it gives this message: Moz was unable to crawl your site on Aug 7, 2019. Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. Update these tags to allow your page and the rest of your site to be crawled. If this error is found on any page on your site, it prevents our crawler (and some search engines) from crawling the rest of your site. Typically errors like this should be investigated and fixed by the site webmaster. I have been through all the help and doesn't seem to be any issues. You can check the site and robots.txt here: https://myfamilyclub.co.uk/robots.txt. Anyone got any advice on where I could go to get this sorted?
Getting Started | | MyFamilClubLtd1 -
Need Refund
Hello! today my Card was charged with 179$ for Moz Pro fees which i was not aware of, kindly refund my money and cancel / delete any subscription related to my account. Username : aijaz555 Thanks
Getting Started | | aijaz5550 -
Has anyone purchased the MOZ SEO courses? Are they good?
I'm looking to learn more about SEO. Has anyone purchased the courses available through MOZ? If so, are they useful?
Getting Started | | Stevepair0 -
I haven't used Moz and you've been billing me. Please refund thanks
I signed on for a free trial and found out today that you've billed me in June and July. Check my history as this is only the second time i've logged in and it's just to request you refund.
Getting Started | | Completebanker0