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    4. Cancellation and Refund

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Cancellation and Refund

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    • Nadia89Mohamed
      Nadia89Mohamed last edited by

      I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks

      1 Reply Last reply Reply Quote 2
      • IslamSaleh
        IslamSaleh last edited by

        Hi there,

        I'm facing the same issue now, Did you receive you money back?! and How?

        1 Reply Last reply Reply Quote 1
        • Abhinbite
          Abhinbite last edited by

          Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019.  I tried reaching you over phone,  but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently.

          Regards, Abhinay Penta

          1 Reply Last reply Reply Quote 1
          • tawnycase
            tawnycase last edited by

            Hi Nadia! Tawny from Moz's help team here.

            We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.

            Thanks!

            1 Reply Last reply Reply Quote 3
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