Unsolved How does Moz compile the "Important pages on your site are returning a 4xx error!" report?
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Unsolved Why are so many subdomains detected in moz? even though I never made it.
I saw it in the Links -> Top Pages menu, here many sub domains were detected. even though I never made it, is that normal? multiple subdomains detected:
Product Support | | sem001234
w4bd5da.dummy.com
09x.dummy.com
7h5a.dummy.com
8d1y8ec.dummy.com
sfxpwzx.dummy.com
px0ke.dummy.com
uaj.dummy.com0 -
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Unsolved Solve a Lost GA Connection - can't get it to work
Hi, I followed all steps on https://moz.com/help/moz-pro/getting-started/troubleshoot-google-analytics?_ga=2.15852085.2007735045.1676157945-122376721.1676157945 below Solve a Lost GA Connection multiple times but I keep getting the message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please follow the steps in our guide to reconnect.
Moz Pro | | silvansoeters
" I am on the free trial and would obviously like to connect to GA to see how everything is working. Any help would be greatly appreciated. Thanks.0 -
Unsolved Anyone else finding that the Link Intersection tool is not accurate?
I ran the Link Intersect tool on my site vs competitor's site. The first 3 domains it tells me the competitor has links from but I do not are: medium.com, behance.net, and moz.com. I thought this was odd because I know for a fact I built profiles with a link on all 3 sites. So, I went to all 3 and found my links on these sites. I also double-checked in the Google search console and they show up there. Am I understanding the tool wrong? Is it really showing me sites we both have vs what I don't have?
Moz Tools | | pcannon0 -
I have over 3000 4xx errors on my site for pages that don't exist! Please help!
Hello! I have a new blog that is only 1 month old and I already have over 3000 4xx errors which I've never had on my previous blogs. I ran a crawl on my site and it's showing as my social media links as being indexed as pages. For example, my blog post link is:
Technical SEO | | thebloggersi
https://www.thebloggersincentive.com/blogging/get-past-a-creative-block-in-blogging/
My site is then creating a link like the below:
https://www.thebloggersincentive.com/blogging/get-past-a-creative-block-in-blogging/twitter.com/aliciajthomps0n
But these are not real pages and I have no idea how they got created. I then paid someone to index the links because I was advised by Moz, but it's still not working. All the errors are the same, it's indexing my Twitter account and my Pinterest. Can someone please help, I'm really at a loss with it.
2f86c9fe-95b4-4df5-aeb4-73570881938c-image.png0 -
"Loading" error in Open Site Explorer
The "top pages" keeps hanging while trying to retrieve social metrics "FB Shares" "Tweets" and "Google +1". I've tried in Chrome and Firefox. Can I just turn these off? ose-hanging.jpg
Moz Pro | | cpaddock0 -
In my errors I have 2 different products on the same page?
Hello, I have 2039 duplicate page errors and most of them are 2 different products on 1 page, I haven't set it up in the CMS, how has this happened? here's 2 examples, the 1st example has ghd's on the back of a different brand and the 2nd has gift packs on the back of the same brand 'rockaholic'? and what does 'norec' mean? http://www.thehairroom.co.uk/Tigi-Rockaholic-797658/ghd-straightening-irons/norec http://www.thehairroom.co.uk/Tigi-Rockaholic-797658/tigi-bed-head-gift-packs/norec Thanks Mark
Moz Pro | | smoki6660