Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Duplicate central index listing
-
Hello Moz community
I have a duplicate listing in Central Index (GB) and all communication channels seem unresponsive. I have emailed support and general sales. I even tried contacting them on their facebook account.
I am stumped as to how I can get this duplicate listing removed as I have no control over it and the support is non-existent.
Any suggestions would be gratefully received.
-
Re: Duplicate central index listing
I have a duplicate listing in centralindex.com
my url is
https://www.royomachinery.com
it shows 6 duplicate/inactive listing.
how to remove all of these please suggest. - topic:timeago_earlier,2 years
-
@dhllall do you kwno something about the problem
-
@dhllall thats happens to me too did u fix it?
-
@dhllall Thanks very much for this - we will try that
-
I recently had the same problem (2022) - It appears like their response team has step up - email; support@centralindex.com and they will remove the duplicate/incorrect listing free of charge with a kindly worded email
- topic:timeago_earlier,8 months
-
Hi, we are having issues with Central Index, too.
We are an office space agency that is purely focused on helping businesses find flexible workspace - website: [https://www.theofficeproviders.com](link URL) - our profile was set up a few years ago and listed in the correct category.
However, since December 2020, we have been finding our company listed in all sorts of categories ranging from DVD rentals to fabric retailers!
This is occurring in all newspapers that CI propagates to (so around 500 links).
We have contacted CI several times but no response.
We are aware that these are no follow, but I imagine that this miscategorisation could still be causing SEO problems?
Could anyone suggest a fix?
Many thanks
M - topic:timeago_earlier,3 years
-
Hello Marc
Unfortunately no. I am surprised that even now all the aforementioned issues persist.
- topic:timeago_earlier,16 days
-
Hi Avid-Panda - I have the same issue, and despite my many attempts, cannot get my duplicate entry removed. Did you ever remove your duplicate, and if so, could you please let me know how?
Thanks
Marc - topic:timeago_earlier,about a year
-
Ahh I understand now - yes, then this could be bad and I would be trying to find a way to resolve it.
Best of luck with sorting it out
-Andy
-
Ah, I see where you are coming from. I should have been more clear. The two listings are technically inconsistent, as one listing lacks some details of the other (such as the county/state). So the Name, Address and Phone number does not match up.
That said, one listing having incomplete information is unlikely to have the same implications as a listing which has conflicting information. I haven't seen any data to confirm that though, which is why I assume there is some detrimental impact.
I have tried their social media repeatedly but to no avail.
I'm sure they will call me sooner or later trying to sell something, then I can bring it up
Appreciate your input in any case.
-
Inconsistent, yes - this could have a negative effect, but just because a listing appears a second time on the same site, this wouldn't be a negative.
Take Yell.com as an example - you can appear on many pages on there, as you can in many directories, and this has never been shown to cause any problems. However, I would be interested to see any research that says otherwise.
I really wouldn't worry about this if all it is, is a possibility that a second listing might also get featured.
I can't offer advice on specifics to do with the site itself I'm afraid though. Have you tried reaching them via Twitter, LinkedIn or Facebook?
-Andy
-
Hi Andy
Yes and yes.
According to many resources including many here on Moz, inconsistent and duplicate listings are bad for local SEO.
Inconsistent listings are more serious, but duplicates also have a negative effect (if someone knows better please update me).
So my concern is that this is having a detrimental effect, however small, that I might not be able to fix. I am surprised that one of the biggest directories in the UK is not managed.
Perhaps I can claim both listings by paying, then delete one of them. Has anyone done this before?
-
Ahh now I understand - so they are sending your listings out twice?
Have you checked to make sure that your listing is actually being duplicated on other sites?
Chances are that this wouldn't do anything from any SEO or Google perspective - I'm not actually familiar with that site so can't offer any specific suggestions on how they work.
What is your main concern that is worrying you?
-Andy
-
Hello Andy
Thank you for your response. I am not sure how to interpret your question. The type of listing includes Name, Address, Phone number with the usual info like mail and website. If there is any further criteria for types of listings then I am unfamiliar with it. It isn't a paid listing if that helps.
I thought I had shared the problem. Could you clarify what information you are after?
Here is a link to the directory http://gb.centralindex.com/
I want to get one of two listings removed as it is a duplicate and thus, syndicating a duplicate listing to all the directories that source their information from Central Index.
-
Hi,
What sort of duplicate listing is it? Any chance of sharing the duplication problem?
-Andy
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Local Landing Page Optimization and Multiple GMB Listings
Hello, We’re building out a site for our business that has close to 100 office locations in different cities. Many of these are ‘partner brands’ that we have acquired under our brand. Similar to a franchise model. We want to be able to help users find offices near their location. Each office will have it’s own landing page with a physical address and contact information. We know we’ll have to build out unique copy and markup customized to the office/location. We’ve already read through https://moz.com/blog/overcoming-your-fear-of-local-landing-pages as well. We’re also considering ‘silos’ to build out pages for each location. To preserve authority and avoid cannibalization; our thought was having each location as sub-folders off of our domain (i.e. domain.com/locations/Partner#1/). The other option would be using a sub-domain (i.e. Partner.Domain.com/) which we noticed competitors doing and treating each sub-domain as their own independent site. Is all of the above the correct strategy? Any further suggestions? Should we fill out a separate GMB for each office and should they all use the same brand name? (in other words “BrandA” vs. “BrandA” - Brooklyn Office). In addition to GMB; would each location need local listings created (also all under the same name)? Any help or insight would be very much appreciated. Looking forward to hearing from all of you! Thank you in advance. Best,
Local Listings | Sep 12, 2020, 5:06 PM | Ben-R0 -
Why is a Google Listing Showing Up in a Different Town Than Its Address?
I have a client who runs a dental office on the outskirts of Racine, WI. His address specifically shows up as being in Racine, however, his GMB profile has always showed with the category of "Dentist in Mount Pleasant, WI" displaying below the photos. (Mount Pleasant is the next town over and his office straddles the line between the two towns in Google's overlay map of the town.) Obviously this is frustrating and I'm concerned that his location is hurting his ability to rank in the larger, more populous town of Racine. Have any other SEOs ever encountered this? And if so, how have you approached the issue? Location pages? Mentions of the location more often on the pages? tsLvH2B
Local Listings | Apr 18, 2019, 1:57 PM | formandfunctionagency1 -
Places.SinglePlatform.com "Menu" links on your GMB listing?
I just experienced this and after lots of frustration was able to figure out how it happened and how to fix it (keep reading). **HOW: **So apparently Google did a deal with Constant Contact which owns Singleplatform.com that allows them to publish edits to ANY local business and they have used this to SPAM entire categories of local businesses by adding in a "Appointments" and/or "Menu" link to the Google My Business listing for search/maps and they have done it in such a way that it is extremely difficult to remove/fix. (NOTE: they are not listed in Google's list of 3rd parties which automatically add info to your listing....https://www.google.com/maps/reserve/partners) **THE PROBLEM: You have a link to a menu or appointment page that you did not add and can not edit. **The options for setting a URL for "Menu" and/or "Appointment" (and a few others https://support.google.com/business/answer/6218037) are tied to the Primary Category set on your GMB listing and are only available to certain categories. FIXING: You would think if you are a verified owner of your GMB listing, it would be simple - but Google/SInglePlatform.com have gone to great lengths to make it more difficult.... Step 1 - Make sure you are a verified owner of GMB listing Step 2 - Change your Primary category on the business to one of the categories which supports the link in question (no definitive list, but I know setting Primary to "Restaurant" will get you Menu and "Interior Designer" will get you an Appointment link) Step 3 - Save the new category Step 4 - Now you will have the option under your "URLs" section of GMB listing. Step 5 - Change the URL from the SPAMMY link to a relevant page you control and Save Step 6 - Change Primary Category back to what you want.
Local Listings | Nov 12, 2019, 2:11 PM | arowland2 -
Google Business Listing with no physical office location
Hey, everyone! As a business owner who works from home and doesn't have a physical office location. Is setting up a Google business listing without location going to hurt my local search ranking? Should I get a virtual office so I have a physical location? Thank you!! 😃
Local Listings | Mar 3, 2018, 6:04 PM | ichorstudios0 -
For Google's Structured Data, should I change my listings from Product schema to Local Business schema?
I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!
Local Listings | Sep 20, 2016, 3:30 PM | stuartstein0 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7
Local Listings | Aug 16, 2016, 7:59 PM | Flock.Media
Can someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website.
They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
0 -
Having two GMB listings at same address
We currently have two verified GMB listings at the same address - I "inherited" these when I joined the company, and was considering merging them, as I am aware it is generally not recommended to have more than one listing per company per location. However, the two listings highlight two different sectors of our company so I decided to keep both and optimised them as best as possible by completing the information, adding pictures etc. One of the listings uses our legal company name, one uses our name that we trade under as an e-commerce business. The listing with our legal company name links to our corporate website and focuses on installations we do, while the listing with our e-commerce business name links to our ecommerce website and focuses on products we sell through there so they differ a bit from each other. Both serve the entire country, so they are not targeted specifically toward local searches. The following differ: Business name, sector, website
Local Listings | Jul 28, 2016, 3:46 PM | ViviCa1
The following are the same: Address, phone number, opening hours So far we haven't had any issues, both are verified and show up in Google, but recently, we have had the following notification pop up: Fix locations with duplicate addresses__Use shop codes to differentiate locations that have the same address. Click each location and give it a unique address or shop code, or remove it. I'd appreciate some advice as to what would be best in this situation. Should I just add shop codes to differentiate the two listings in order to be able to keep them both? If so, what purpose do these shop codes have, how should I format these and will these be publicly visible within our listings? If you would suggest merging them, how could I ensure that it shows up whether people search for our e-commerce business name or for our legal business name as these are different? Thanks in advance!0 -
Listing a physical address on an ecommerce website?
Hey Mozzers! Got a question for you. I’ve been assigned my first ecommerce client. He doesn’t want to list his physical business location, as he fears that including his address will hurt him on a national level (he ships all over the world). He’s not particularly interested in ranking locally, although he wouldn’t mind it. He only wants to show a PO box address. Will this help or hurt him? I believe it’s the latter. Also, he has 16 shipping points across the U.S. Is it helpful to add these cities and states to the site? Thanks in advance! -Kanya
Local Listings | Mar 10, 2015, 7:05 PM | RainmanCreative0