Bing Won't Index Site - Help!

[VITALBGS]

For the past few weeks I’ve been trying to figure out why my client's site is not indexed on bing and yahoo search engines.

My Google analytics is telling me I’m getting traffic (very little traffic) from Bing almost daily but Bing webmaster tools is telling me I’ve received no traffic and no pages have been indexed into Bing since the beginning of December.

At once point I was showing ranking in Bing for only one keyword then all of a sudden none of my pages were being indexed and I now rank for nothing for that website.  From Google I’m getting over 1200 visits per month.  I have been doing everything I can to possibly find the culprit behind this issue.

I feel like the issue could be a redirect problem. In webmaster tools on Bing I’ve used “Fetch as Bingbot” and every time I use it I get a Status of “Redirection limit reached.”. I also checked the CRAWL Information and it’s saying all the URL’s to the site are under 301 redirect. A month or so ago the site was completely revamped and the canonical URL was changed from non www to www. I have tried manually adding pages to be indexed multiple times and Bing will not index any of the sites pages. I  have submitted the sitemap to Bing and I am now at a loss. I don’t know what’s going on and why I can’t get the site listed on Bing.

Any suggestions would be greatly appreciated.

Thanks,
Stephen

[VITALBGS]

You have been extremely helpful. Thank you for all your help. I will get right on this to get resolved.

[Marcus_Miller]

Okay, so the crawler is seeing it for the www. version but not for the non www version.

If we look in a browser at:

http://dunninggolf.com it redireects to www.dunninggolf.com

If I look in webbug at the headers it does not redirect and returns a 200 Okay status code for the non www version of the URL.

I think this could be the issue here and that for some reason, when bing visits the site is giving out some strange 301 response which then sends out a loop of 302 redirects.

Okay, there is a tool here that lets you visit the site as if you were bing bot and get the HTTP headers:

http://view-http-headers.gishan.net/fetch-as-bing-bot-tool.jsp

You have to select bingbot rather than IE6 from list of user agents.

If you visit the www.dunninggolf.com version then it returns a 200 OK

If you visit the http://dunninggolf.com version then it returns a 301 redirect (which in turn seemingly issues the loop of 302 temp redirects that never go anywhere).

Okay, there is your issue. The site has some issue with bingbot (and possibly others) when visited via the http://dunninggolf.com URL. This issue is not visible in webbug or a browser. That said, we do seem to get some redirection from http://dunninggolf.com to http://www.dunninggolf.com.

So, taking a stab in the dark, I would say there is some kind of meta refresh or something going on after the page has been returned as a HTTP 200 result. I am not on my windows PC so can't examine the headers more closely but this is certainly your issue here.

You need to find out the following.

1. How are they doing the redirect?

2. why are they redirecting this way?

3. why are they serving up these 301 /  302 loops via http://dunninggolf.com

Ultimately, this is an issue for the developers. You should advise them on correct protocol (a 301 via the HTTP headers from http://dunninggolf.com to http://www.dunninggolf.com and not via this whacky redirect they currently have in place).

Wowzers, that was a tricky one!

Hope this helps and sorts out your headache!

Marcus

[VITALBGS]

I have used SEO analyzer before and i did it again just now and it gave me some weird error.

This is the result:

<label class="error" for="seoUrl">The URL has too many redirects</label>

| ! Redirects detected for the current URL |

HTTP code	URL
301	http://dunninggolf.com/
302	http://www.dunninggolf.com/?xid_4369a=c94a1458cd3bb3263f9cf1219c2e81d7
302	http://www.dunninggolf.com/?xid_4369a=c94a1458cd3bb3263f9cf1219c2e81d7
302	http://www.dunninggolf.com/?xid_4369a=c94a1458cd3bb3263f9cf1219c2e81d7
302	http://www.dunninggolf.com/?xid_4369a=c94a1458cd3bb3263f9cf1219c2e81d7
302	http://www.dunninggolf.com/?xid_4369a=c94a1458cd3bb3263f9cf1219c2e81d7

I also have submitted the URL  in the "submit URL toolbox page" a couple times.

I will get working on the robots.txt and make sure it's put in place.

I don't do any of the development work on the site i just perform the SEO duties. Seeing those redirect errors is part of what im talking about with it saying there are to many redirects. Any idea what that's all about if its showing everything should be working properly?

I just scanned it again and based on the URL  i enter i get different results.
those redirect errors come when i analyze dunninggolf.com. But when i analyzed www.dunninggolf.com  I only 2 errors on homepage for missing alt tags on images and no H1 tag.

[Marcus_Miller]

Hmm, five months is a bit long.

Lets look at what we do know.

1. Bing is telling you that the page it is trying to fetch is redirecting and the bingbot does not follow redirects (1).

2. If I fetch your page in a browser or a even just the headers in webbug I get a HTTP 200 OK status code and no 301 redirect.

So, the site itself seems fine. The pages are serving up fine and they are returning the correct HTTP status codes.

---

So.. have you tried analysing the page in the SEO Analyser? http://www.bing.com/webmaster/help/seo-analyzer-97615e21

If so, what does that tell you? It should detail the HTTP response codes that bing is seeing.

One possiblity is that there is something whacky going on for the bing user  agent but fetching the page as bingbot also returns a 200 status code.

There is no robots.txt so I would put that straight first up as suggested and at the very least go with:

User-Agent: *
Allow: /

Without access tp webmaster tools and digging further it is hard to see what is going on but 5 months seems too long. That said, there are no issues preventing crawling or indexation in so far as a 15 minute look can identify.

Daft question but have you submitted the URL via:

http://www.bing.com/toolbox/submit-site-url

I have just submitted it just in case you have only done via webmaster submit.

Anyhow, it's not secret that bing can be horribly slow and it seems that it still believes you have 301 in place for some reason and I could not find one.

Maybe one for Bing Webmaster Support as it seems there is no good reason why they would not index this site and the tools at your disposal are not working as they should: http://www.bing.com/webmaster/help/webmaster-support-24ab5ebf 

References

1. http://www.bing.com/webmaster/help/fetch-as-bingbot-fe18fa0d

[VITALBGS]

I have been working on getting some new links and have gotten a couple but nothing substantial as of yet.

This client is new for me and i am only aware of this site being around since June or July of last year.

I've been waiting for bing to show search results for the site for almost 5 months now and nothing has changed. I am getting to the point where i feel the culprit lies somewhere else besides saying bing indexing slowly as being an excuse.

[Marcus_Miller]

It looks like the site was down for a long period of time and was redirecting to another site: http://web.archive.org/web/20090615041707/http://dunninggolf.com/

It also then looks like there was a holding page up for a while.

I can't see the complete history on archive.org and nothing since Feb 2011 but it looks like these historical redirects are your problem.

Few questions

How long has the new site been up?

Have you won any new links?

It seems that Bing still believes this site is redirecting somewhere else so you may just have to wait a while till they update their index. You could ask them to remove all of the links that they do currently hold.

If Bing webmaster tools is anyting like Google Webmaster tools the information there is horribly out of date so it may just be a matter of waiting this out till they recrawl the site and refresh everything.

A good use of your time may be just getting your on page ducks in a row and making sure everything else is okay.

• The canonical looks fine.
• There are no 301's on the pages I visited
• You have no robots.txt file
• Google is indexing it okay

Ultimately, I think this is a case of waiting it out. If you want to speed things up, try to get some fresh links to the site from well ranking sites to help drive the crawlers your way.

Hope that helps!
Marcus

[VITALBGS]

Yeah, the URL is http://www.dunninggolf.com/

[VITALBGS]

I did check a small handful of pages and i did see rel="canonical" in the page source code. I only saw it on product pages and category pages etc. blog and other pages not advertising product i didn't see it.

But like i said i only checked about 8 pages and 6 out of the 8 had that tag on it.

[Marcus_Miller]

Hey Stephen

Can you post a URL so we can take a look? Anything else would be a complete shot in the dark.

Marcus

[CliXelerate]

Double check that the recent rel=can update for the main URL / homepage (your non-www to www) has not been accidentally applied to ALL the pages.  That single mistake can hoark a site's indexing 100%.