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  3. How do I cancel my MozPro subscription?

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

How do I cancel my MozPro subscription?

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  • TroyRiegle
    TroyRiegle last edited by Oct 8, 2013, 2:56 PM

    I've sent a couple of emails.   I know everyone there is busy.

    But I'd like to cancel my MozPro subscription and not sure how to go about it.

    Troy

    1 Reply Last reply Reply Quote 0
    • CedCommerce123
      CedCommerce123 last edited by May 23, 2020, 6:24 AM May 23, 2020, 6:24 AM

      Hi Christy,

      i am also want cancel my subscription, please do this, thanks.

      1 Reply Last reply Reply Quote 0
      • topic:timeago_earlier,3 years
      • jocameron
        jocameron Staff @MikeRoberts last edited by Feb 16, 2018, 7:42 AM Sep 18, 2017, 8:13 AM

        Jo from the Moz help team here, I'm updating this thread with the new process to cancel:

        • click on your profile icon on the top right-hand corner
        • from the drop-down menu click on Account & Billing
        • click "Cancel Moz Pro" https://screencast.com/t/KYRHgvCLd
        • confirm cancellation on the next page

        You can read more about how to cancel your account on our Help Hub  :]

        1 Reply Last reply Reply Quote 1
        • topic:timeago_earlier,about a year
        • Christy-Correll
          Christy-Correll Staff @lettice23 last edited by Jul 11, 2016, 4:41 PM Jul 11, 2016, 4:41 PM

          Hi lettice23,

          Your subscription was successfully canceled within your trial period, so you will not be charged.

          1 Reply Last reply Reply Quote 0
          • lettice23
            lettice23 last edited by Jul 11, 2016, 9:53 AM Jul 11, 2016, 9:53 AM

            Thanks, I was just able to successfully cancel subscription.

            From what I understood when I signed up, I will not be charged at all. I both signed up and cancelled today for moz pro.

            Is that the case? would anyone know?

            thanks

            Christy-Correll 1 Reply Last reply Jul 11, 2016, 4:41 PM Reply Quote 0
            • lettice23
              lettice23 last edited by Jul 11, 2016, 9:49 AM Jul 11, 2016, 9:49 AM

              Hi

              I just signed up for 30 day trial today and wish to cancel. I don't usually trust companies with my credit card details, and want to cancel straight away.

              Can someone please advise how to do this.

              thanks

              1 Reply Last reply Reply Quote 0
              • topic:timeago_earlier,3 years
              • MikeRoberts
                MikeRoberts last edited by Nov 1, 2013, 1:32 PM Oct 8, 2013, 3:39 PM

                In the upper right-hand corner by "Campaigns & Tools" there's the symbol that looks like a Head with a few lines next to it. Click that and in the dropdown is "Billing & Subscription". On that page you'll find a link to Cancel.

                jocameron 1 Reply Last reply Sep 18, 2017, 8:13 AM Reply Quote 3
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