undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • MozCon
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Digital Marketers
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    Track AI Overviews in Keyword Research
    Moz Pro

    Track AI Overviews in Keyword Research

    Try it free!
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Digital Marketers

      Simplify SEO tasks to save time and grow your traffic.

    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. Moz Tools
  3. Moz Pro
  4. Problem to log into moz

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Problem to log into moz

Moz Pro
5
6
2.3k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • Rebeca1
    Rebeca1 last edited by Oct 29, 2013, 11:36 AM

    Every time the moz logs me out from the account and then I can not log in. It shows on the left side my name like I am logged in and then when I want go to community suddenly I am not logged in. It offen shows 502 error. It was first doing on firefox, then I manage to log in chrome and now I had to log in private browsing.

    1 Reply Last reply Reply Quote 2
    • SamWeber
      SamWeber last edited by Oct 29, 2013, 6:43 PM Oct 29, 2013, 6:43 PM

      Hi all!

      Just wanted to let you know that this was due to an SSO issue that we ran into. Our Developers pushed out a fix though so everything should be good to go. Apologies for the inconvenience and hope you all have a great day!

      Best,

      Sam
      Moz Helpster

      1 Reply Last reply Reply Quote 0
      • Rebeca1
        Rebeca1 @crackingmedia last edited by Oct 29, 2013, 1:33 PM Oct 29, 2013, 1:33 PM

        Thank you very much it worked with all the tricks:-)

        All the best

        Iris

        1 Reply Last reply Reply Quote 0
        • crackingmedia
          crackingmedia last edited by Oct 29, 2013, 1:33 PM Oct 29, 2013, 12:20 PM

          There appears to be some sort of redirection loop happening, but I don't know what could be the cause. Possibly a faulty cookie?

          If you paste moz.com/logout into your address bar and hit return, I find you can then login correctly.

          I hope that helps,
          Peter

          Rebeca1 1 Reply Last reply Oct 29, 2013, 1:33 PM Reply Quote 2
          • Chris.Menke
            Chris.Menke last edited by Oct 29, 2013, 1:34 PM Oct 29, 2013, 12:17 PM

            Been having the same problem.  Twice, I logged out, cleared my cookies and logged back in successfully--but I'm not sure that was actually the solution.

            1 Reply Last reply Reply Quote 1
            • GPainter
              GPainter last edited by Oct 29, 2013, 11:37 AM Oct 29, 2013, 11:37 AM

              I've also been having this problem, the workaround I've been using is when you look like you are logged in, log out then re log in and it seems to solve it until it happens again. Hope this helps for now.

              1 Reply Last reply Reply Quote 1
              • 1 / 1
              1 out of 6
              • First post
                1/6
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • dollarpesa

                Unsolved Can Dollarpesa Website Achieve a High Google or Bing Ranking with a Domain Authority of DA 50+ on Moz?

                da authority moz bing google search engine results

                Can Dollarpesa Website Achieve a High Google or Bing Ranking with a Domain Authority of DA 50+ on Moz? How to Attain Domain Authority of DA 50+ on Moz? everyone please help me

                Moz Pro | Dec 2, 2023, 2:28 PM | dollarpesa
                0
              • VisitDotGuide

                How long does it takes for Moz pro to find backlinks and increase my score?

                Hi, I'm running a website for tourism & travel called Visit Guide or دليل السفر  and i have many backlinks from many websites ( DoFollow & NoFollow ) They are older than 10 days and Moz has not discovered them yet nor found them? How to push Moz Pro to find my backlinks? or how to SpeedIndex my backlinks in other words?

                Moz Pro | Jan 20, 2020, 8:11 PM | VisitDotGuide
                0
              • CJolicoeur

                Moz-Specific 404 Errors Jumped with URLs that don't exist

                Hello, I'm going to try and be as specific as possible concerning this weird issue, but I'd rather not say specific info about the site unless you think it's pertinent. So to summarize, we have a website that's owned by a company that is a division of another company. For reference, we'll say that: OURSITE.com is owned by COMPANY1 which is owned by AGENCY1 This morning, we got about 7,000 new errors in MOZ only (these errors are not in Search Console) for URLs with the company name or the agency name at the end of the url. So, let's say one post is: OURSITE.com/the-article/ This morning we have an error in MOZ for URLs OURSITE.com/the-article/COMPANY1 OURSITE.com/the-article/AGENCY1 x 7000+ articles we have created. Every single post ever created is now an error in MOZ because of these two URL additions that seem to come out of nowhere. These URLs are not in our Sitemaps, they are not in Google... They simply don't exist and yet MOZ created an an error with them. Unless they exist and I don't see them. Obviously there's a link to each company and agency site on the site in the about us section, but that's it.

                Moz Pro | Jul 29, 2019, 4:30 AM | CJolicoeur
                0
              • AsifSeotools777

                Backlink Indexing Problem? Suggest any paid or free tool..!

                My Forum backlinks and social share backlinks are not indexing plz suggest any free r paid tool that index such backlinks. Otherwise my ranking will drop. Plz help

                Moz Pro | Apr 16, 2024, 4:05 PM | AsifSeotools777
                0
              • Dogara

                Ive been using moz for just a minute now , i used it to check my website and find quite a number of errors , unfortunately i use a wordpress website and even with the tips , is till dont know how to fix the issues.

                ive seen quite a number of errors on my website hipmack.co  a wordpress website and i dont know how to begin clearing the index errors or any others for that matter , can you help me please? ghg-1.jpg

                Moz Pro | Dec 7, 2017, 11:20 PM | Dogara
                0
              • Blacktie

                Block Moz (or any other robot) from crawling pages with specific URLs

                Hello! Moz reports that my site has around 380 duplicate page content. Most of them come from dynamic generated URLs that have some specific parameters. I have sorted this out for Google in webmaster tools (the new Google Search Console) by blocking the pages with these parameters. However, Moz is still reporting the same amount of duplicate content pages and, to stop it, I know I must use robots.txt. The trick is that, I don't want to block every page, but just the pages with specific parameters. I want to do this because among these 380 pages there are some other pages with no parameters (or different parameters) that I need to take care of. Basically, I need to clean this list to be able to use the feature properly in the future. I have read through Moz forums and found a few topics related to this, but there is no clear answer on how to block only pages with specific URLs. Therefore, I have done my research and come up with these lines for robots.txt: User-agent: dotbot
                Disallow: /*numberOfStars=0 User-agent: rogerbot
                Disallow: /*numberOfStars=0 My questions: 1. Are the above lines correct and would block Moz (dotbot and rogerbot) from crawling only pages that have numberOfStars=0 parameter in their URLs, leaving other pages intact? 2. Do I need to have an empty line between the two groups? (I mean between "Disallow: /*numberOfStars=0" and "User-agent: rogerbot")? (or does it even matter?) I think this would help many people as there is no clear answer on how to block crawling only pages with specific URLs. Moreover, this should be valid for any robot out there. Thank you for your help!

                Moz Pro | Jul 21, 2015, 11:43 AM | Blacktie
                0
              • MOZ.info

                Meta Tag Descriptions not being found in Moz Crawls

                Hey guys, I have been managing a few websites and have input them into Moz for crawl reports, etc. For a while I have noticed that we were getting a gratuitous amount of errors when it came to the number of missing meta tags.  It was numbering in the 200's.  The sites were in place before I got here and a lot of the older posts no one had even attempted to include tags, links of the page or anything. As they are all Wordpress Sites and they all already had the Yoast/Wordpress SEO plug-in installed on them, I decided I would go through each post and media file one at a time and update their meta tags via the plug in.  I personally did this so I know that I added and saved each one, however the Moz crawl reports continue to show that we are missing roughly 200 meta tags.  I've seen a huge drop off in 404 errors and stuff since I went through and double checked everything on the sites, however the meta tag errors persist. Is this the case that Moz is not recognizing the tags when it crawls because I used the Yoast Plugin?  Or would you say that the plugin is the issue and I should find another way to add meta tags to the pages and posts on the site?  My main concern is that if Moz is having issues crawling the sites, is Google also seeing the same thing? The URLS include:
                sundancevacationsblog.com
                sundancevacationsnews.com
                sundancevacationscharities.com Any help would be appreciated!

                Moz Pro | Mar 10, 2015, 5:08 PM | MOZ.info
                0
              • Calvin5

                Mozscape API Problem With Credentials

                Yello everyone 🙂 Yesterday I generated Access ID and Secret Key to try the API, but it didn't work. It's said that it might need 5 minutes, so I gave it something like 8 hours but it still didn't work afterwards. I used the PHP sample and I checked it with the Sample Expires value and it produces the same Signature parameter as in the Sample Valid API Signature, so the PHP code sample and the Sample Valid API Signature are in sync. In case you wonder - yes I changed the PHP sample by adding the valid strings for $accessID and $secretKey - I'm a long time programmer and I know what I'm doing with it. I tried also the example URL from Sample Valid API Signature couple of times, refreshing each time to get new Expire parameter, but it's not working too. Both the PHP sample and the Sample Valid API Signature are giving me this: **{ "status" : "401", "error_message" : "Your authentication failed. Check your authentication details and try again. For more information on signed authentication, see: http://apiwiki.seomoz.org/w/page/29574176/SignedAuthentication" }** I am new here and if there is another place to look for support please just point it out and excuse me for wasting your time - I just couldn't see it and I really tried. Thank you for your time to read this! Calvin Your Access ID:

                Moz Pro | Feb 24, 2013, 10:12 AM | Calvin5
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              • Digital Marketers
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.