Google displays the wrong store hours. Can anyone help lead me to the fix?
-
When doing the following search on Google "Ticket King Milwaukee hours" we see the wrong hours displayed at the top of the page. Just to the left of our places page, you will see "Tuesday hours 8:30-1:00 pm." That 1 pm closing comes up for every weekday, even though we are open until 6 pm weekdays, and 3 pm on Saturdays. I have checked the hours listed on our G+ page, our "Places for Business" page, our "about us" page on our website, and can't find where they are getting this incorrect data. I even went out and checked most of the "List your business" sites that I have registered with.
I have submitted this to Google, but have not heard back. Does anyone have any ideas as to how I can fix this, or at least find out where this bad data is coming from? I did find a company blog post from 2010 that listed our ours in a somewhat confusing way, but it was still correct. (I have since fixed that old post.) -
Hi Paul,
Sometimes, you will get an automated response before action takes place. However, if a month has gone by, I would go the Google And Your Business Forum and report the entire issue, including your report to the troubleshooter. See if a TC will take interest in your plight and escalate for you.
-
If you switch to the "Classic" View of Google Maps, you'll be able to see the Google + page for the Ticket King Inc site:
https://plus.google.com/+TicketKingInc/about?gl=us&hl=enOn this page, I don't see that you have hours listed for your Google Places page. Other companies often have this listed.
If you have the ability to log into this page and edit it, that might help. It could be that it was a places page, that was converted into a Google+ page, and now not using the class map function.
When I drill all the way down on the editing of the Google+ page, I do see that you have your hours listed correctly, with just the 1 pm time listed as the closing time for Saturday. (M-F is listed as 8:30 am - 6:00 pm).
It's also listed correctly on Facebook and Yellow pages.
I might recommend going through this form / system and updating this again, as it might (hopefully) override the 1:00 pm closing time on the Google result:
ticket-king-inc-google-plus-page.jpg suggest-changes-for-ticket-king-inc-google-plus-page.jpg google-results-ticket-king-inc-google-plus-page.jpg
-
Thanks for the reply. I did submit the issue to Google through that same link around a month ago. I got an automated response, thanking me for submitting the issue. Nothing further as of today.
To reply in order:
-
We have no “hours” issues related to our two locations that I can see, and if we did I would suspect that Google would get the hours off by an hour. (One location closes at 5pm, the other at 6pm.)
-
We cleaned up our duplicate places page issue probably 2.5 years ago, and even then, there were no hours on the duplicate page to mess things up.
-
I agree with you that Google has to grab the data from somewhere, so when I went out to look for third party citations, I used the Moz “Get Listed” tool, and also did some refined Google searches to see where the citation might show up. No luck so far. All those “free listing” pages come up with the proper hours as well.
-
No "split day" issue that I can see. I can't think that our Saturday hours are messing this up, but that is where we have our 1 pm closing time.
Here’s another twist. When I submitted the issue to Google, I also pointed out that our “Plus or Places” page does not list our hours when that page comes up in the SERP’s. I don’t have any settings checked off that would hide those hours.
-
-
Hi Paul,
I'm not sure what steps you've taken to report the issue. I would go about reporting this by using the form accessed via the red Contact Us button on this page:
https://support.google.com/places/
Go through the wizard and report that the hours are incorrect.
I, too, am curious about the source of the bad data. In cases like this, we have to assume it is coming from somewhere, because Google doesn't just make things up. Some possibilities to consider:
-
I see your company has more than one location. Could it be that one of these locations has the 8:30 - 1:00 hours and Google is confusing their data with yours?
-
Could you have a duplicate, old Google Place page with the wrong hours on it?
-
Could there be a third party citation you've missed out there with the wrong hours on it.
-
The numbers almost look like a split hour day (e.g. open 8:30 AM - 1 PM, closed for lunch 1 PM - 2 PM, open 2 PM - 6 PM). I wonder if there could be some reason that a split day was listed and Google is only showing the first half of the split day? Just a random guess.
At any rate, please explain exactly what you've done to report the issue so far. I'll be happy to come back to read your further details about this. It's an interesting case, and I can imagine a very frustrating one for your business that needs to be resolved.
-
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
.land extension or .com extension? Please help!
hi, its me again. I bought 2 domains for my new site I want to build. My keyword is: "BabyHazelGames" babyhazelgames.land ( for me it sounded like "the land of baby hazel" etc ) PlayHazel.com ( short .com domain, still says what the sites about ) If u check first page for this keyword u see most of the sites are EMD-s or filler partial EMD ( on .com-s)Someone told me to buy a EMD since I fight with EMD-s on first page, and its the only way I have a chance! I bought The games license, theme license and all of these. That was alot of money, and I dont want to put all my money and work on the wrong domain name. Please help me decide between these 2; Thanks!
Branding | | Catinas970 -
Help me decide between 2 domains! Please!
I want to build an authoritive site on the keyword: "baby hazel games" since I want it to be authoritive and easy to brand and to remember. I dont plan to use EMD-s. I like these 2 domains: 1. PlayHazel.com 2. HazelBox.com Help me decide between them. what sounds better, and have greater chance in ur opinion. Feel free to ad domain names ideas, if u have them. Thank you!
Branding | | Catinas970 -
Anybody else seeing branded organic traffic decreasing and direct traffic increasing? Anything to do with Google auto-filling URLs?
If so, what could the reasons for this be? Maybe because of Google auto-filling URLs? Thanks for reading!
Branding | | DA20130 -
Auto Complete misspells our brand. Can we do anything about it?
Howdy! Let's say our French client's name is "Something Réseau". When we type in "Something" in Google, we're suggested "Something Réso" which sounds the same but is incorrect. In the past year, the correct name has sent +21,000 branded keywords visits, whereas the incorrect has sent shy of 800. The brand is not new. Anything we can do about it? Thanks!
Branding | | AxialDev0 -
Should I fix a high quality link when the website linking was complaining? What would you do?
While reviewing 404 errors in Webmaster Tools, I noticed that a client had a link from a high authority, well respected forum, to a page which no longer exists. When I checked out the linking post, it was from 2004 and showed a campaign against the company for it's advertising tactics. I'll spare the details but the company has since changed their ways. It's tempting to implement a 301 to get the link juice from this DA 80 post, but since the reason for the link is a negative one and the co-citations are not going to be positive, is it better to just let this link go? Or what about something more up-front, such as setting up a page which states the company's mission statement and commitment to quality and standards and 301 redirecting to there? Even if we let this link be broken, a potential customer could be put off, so it might be a good idea to address this past issue on site? Let me know your opinions on whether there is a way to benefit from this link or whether we are better off allowing the 404.
Branding | | McCannSEO0 -
Drop In Rankings / Traffic... Can you find any technical issues with my site?
I haven't spammed the engines, if anything I haven't done enough link building. So let me start here: I split my old domain www.STbands.com into two separate domains - www.Suddora.com and www.CustomOnIt.com . The main site now goes to Custom On It and each page directly 301 as it was relevant. I knew there was going to be a little blow back... The first month went fairly well but last week we noticed a dip in organic search traffic and sure enough some of our main keywords are now suffering. I am wondering if this is because we haven't been building enough links to the new domains or if our new eCommerce CMS (magento enterprise) has technical SEO issues that is giving Google trouble. Nothing on GWT looks terribly wrong, should i be searching for something specific? Anything helps at this point, we are in dire need of some direction on what could be wrong. Any suggestions?
Branding | | Hyrule0 -
How to encourage Google to recognize us as a "brand" in the Organic SERPS
You've probably seen that for some searches (most commonly for specific product types) that Google offers something like the following in the SERPS: Related searches for widgets: | Stores: | Widgetland Widgetworld Widgetbarn Amazon |
Branding | | PathMarketing
| Brands: | Widgetdog Superwidgets Widgey | I'm working with a reputable brand of widgets - they're not just a supplier or a retailer, but a company that designs and builds its own. Does anyone know how Google decides which brands are worthy of being recognized in these related searches, and how I can encourage them to recognize our brand similarly? So far I've done the following: Knowem.com brand protection Add products to Amazon Sell our products on eBay List our products on Google Shopping In other words, do what a popular brand would do - appear in many channels, with a large and diverse footprint. Does anyone have any experience with this sort of thing, and how to help a brand get recognized as a brand?5 -
One Page desapeared from Google results over the weekend.
Has anyone had this happen? My page (just one page) is gone from the search results. Not only did we lose our position in Google (we were #9) now the entire page is completely gone from Google index. However, It is on the first page of Bing and Yahoo. We did have our server down from Friday to Monday. I went into Google webmaster tools on Monday and saw a big X next to sitemap. It said HTTP Error 404 detected on August 21, 2011. So Google went in on Sunday and came up with the error. But why only one page is missing and all the other pages still show up? I was thinking that page was blacklisted by Google but when I went to Webmaster Tools to listen to "Requesting reconsideration of your site" video all they talk about is the "site" being blacklisted not a particular page. Any one has any ideas?
Branding | | DmitryP0