My Whole Moz Account Went Missing - Started From Scratch But Not Working Again
-
Hi guys my whole moz account went awol - lost all my previous campaign data in terms of search listings - got a bit fed up so started from scratch, the first week was ok but now I login to see where I am on the search engines and all I get is '-' can anyone help - I am paying top dollar for this service but it seems so unstable, I thought I was using this to save me time keying in hundreds of search phrases and manually checking them and as I am sure many of you will appreciate checking daily can drive you crackers so I signed up with the belief that once a week I would get an in depth report and as such I could take a sigh of relief and get away from the obsessive compulsion to check my listings daily - this does not seem to be the case - pretty frustrated to be honest.
kind regards
Gareth
-
Hi Gareth,
So sorry for the trouble you're having! Can you submit this issue at help@moz.com so we can look into this further? We will need the email for your account to look into it.
Thanks,
Steffany
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz keeps logging me out
Why moz keeps logging me out? It's annoying that I have to keep putting my credentials after checking the "remember me" checkbox.
Product Support | | sekamoving0 -
I am UNRANKED in the Moz Community... but... but why?
I've been off the grid for about a month but just came to find I am now unranked in the Moz Community. Anybody know why this happens or how long it takes to get back? I was inside the circle of trust, now I am outside. It's cold out here, please let me back in! Any feedback or help with this is greatly appreciated! Thanks in advance Mozzers 😃
Product Support | | Bryan_Loconto0 -
When will true multi-user log-in be available in Moz Pro? How about an archive?
Our team is growing and we are running into each others' research on the tool! Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.
Product Support | | Jen_Floyd0 -
How can I retrieve an old account that isn't in the archive?
I had a few highly detailed MOZ campaigns over a year ago. We stopped paying and now that we've logged back in to the same account, there's not even anything in the archive. Is there any way to retrieve the old campaigns associated with this account?
Product Support | | PHC-TOM0 -
Moz Analytics Reports Scheduling
Hi, We have been using Moz now for a few weeks now and we are trying to run reports based on various time frames and can't seem to do so? For example on the if we needed a report from say 17/04/2014- 30/04/2014 how would we achieve this? Or if we wanted to schedule reports based on a calendar month- how do we achieve this? I tried running reports on the 1/05/2014 and received reports for Apr 25 - May 2, 2014. Also on the DASHBAORD- the timeframe only appears to display 'WEEKLY' and the last week of the month- 23th April- 30- Apr. Or will this change once we have more historical data compiled? Thanks,
Product Support | | Faxem0 -
Billing History missing
My billing history tab no longer has my invoices! Can I find them somewhere? TIA
Product Support | | seo_analytics0 -
Account Update
Hello, I appreciate moz and all of its tools and would not consider going elsewhere but I must say I am a bit disappointed in the extreme inconsistency in the updates to my campaigns and keyword rankings. It's supposed to be weekly and used to occur on a specific day however I have no idea when it will happen now. Updates have occurred on average every 8-10 days with no consistency as to when they will actually happen. Once again I have no intentions of leaving moz but would like to know why this has happened for the past few months and if/when it will consistently be updated weekly. Thank you, Mike
Product Support | | AgilitySpeaks
[personal information removed by staff]0