Issues with Claiming a G+ Business Page
-
We are working with a client and their marketing consultant who set up a Local Listing service to help local citations, Yahoo, Google+, etc, etc... We have their G+ business page and it is verified, however, as we are new to helping them out, we don't have access to the page to make edits. Here's the catch, neither does the client, or the consultant or the listing company/people.
Question: How can we go about claiming this as "our" page in order to help the client out, get it edited/optimized and then keep record of it so this doesn't happen again?
PS - Typically, there is an option for a business page to "Is this your page?" or "Manage this page?" at the bottom, but I don't see one of those buttons.
Any help or advice would be appreciated.
- Patrick
-
No real resolution. Spoke with someone from India and they told me to follow the search business angle and I informed them the business was not showing to be clicked on, in order to "Request Admin Rights". Then waited for 10 min on the phone for them to come back and tell me that there is nothing else they can do. I was on the phone for 35 min to get nowhere and will call back again to hopefully speak with another person who can escalate to a more technical person. It is the strangest thing... oh, and frustrating!
-
Nevermind, in the guide there is a link for Google Support, where they call you. On hold with them now and will update this based on what I find out.
-
Oleg,
Thanks for the response and link to the guide and your quick notes. Unfortunately, the verified business name doesn't appear in their search results when trying to create new page. I did find a support/feedback form, so I submitted my question to Google in hopes they reply soon.
Do you have a Google Local support #?
-
Check out this guide - does a great job of explaining.
Basically, go to create a new page, G will suggest similar listings, when you try to claim an already verified listing, it will offer to send an email to whoever verified it to request ownership.
If you don't get any response within 2 weeks, you should call Google support and explain.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Incorrect Image is Displaying on Google My Business Knowledge Graph - Need Urgent Solution??
Incorrect Image is Displaying on Google My Business for our company. We have updated new image on google business But still, Google is fetching and showing old image on the google my business knowledge panel. What will be the right fix for this? Our site URL : www.yolobus.in
Local Listings | | AnkitS.19900 -
2 Google my business listings for one company
Hello all I work for a small company. we do carpentings and old wooden furniture repairs. With the same company, we've started a tiny house building business, which is completly different of what we usally do and this is a national business wj The question is, can a create a different google my business listing for this activity ? It has different brand on logo but same phone number and same physical address. From what i ve found in google help pages , i would say yes, but i d take opinions about this , tks for your precious answers from google : Departments within other business, universities, or institutions
Local Listings | | uservices
Departments within businesses, universities, hospitals, and government institutions may have their own listings on Google.
Learn more
Publicly-facing departments that operate as distinct entities should have their own page. The exact name of each department must be different from that of the main business and that of other departments. Typically such departments have a separate customer entrance and should each have distinct categories. Their hours may sometimes differ from those of the main business.
• Acceptable (as distinct listings):
o "Walmart Vision Center"
o "Sears Auto Center"
o "Massachusetts General Hospital Department of Dermatology"
• Not acceptable (as distinct listings):
o The Apple products section of Best Buy
o The hot food bar inside Whole Foods Market
For each department, the category that is the most representative of that department must be different from that of the main business and that of other departments.
• The main business "Wells Fargo" has the category "Bank" whereas the department "Wells Fargo Advisors" has the category "Financial Consultant"
• The main business "South Bay Toyota" has the category "Toyota Dealer" whereas the "South Bay Toyota Service & Parts" has the category "Auto Repair Shop" (plus the category "Auto Parts Store")
• The main business "GetGo" has the category "Convenience Store" (plus the category "Sandwich Shop") whereas the department "GetGo Fuel" has the category "Gas Station", and the department "WetGo" has the category "Car Wash"1 -
Google My Business Multiple Listing
Can a specialist doctor who operates out of several locations have multiple GMB listings? She operates under her company brand name if that makes a difference. Thank you community!
Local Listings | | Crystal.w0 -
Google My Business - What is the best way to remove "Duplicate Address"? Help!
Google can be such a pain with managing listings - especially when you are an agency managing a client's listing! I am hoping someone can help with this... How do I permanently delete a “duplicate address?” In the Google My Business dashboard (classic view), under account summary – I click duplicate locations. From here, I can easily remove a duplicate location - that is not the issue. The issue is for duplicate addresses. For this, we only have the option to resolve address, which directs you to the business’ location details. Our options are then to: 1. Change the business NAP 2. Permanently close location 3. Remove the listing from your dashboard (removing it from dashboard doesn’t delete it from Google). We edited the business’ name, phone number, address and website – to try and make it a duplicate location, because if we are able to make it a duplicate location then we know we will have the option to **Remove Duplicate. **Nothing has changed though. We don't want to mark this as a permanently closed location because if somebody does come across the listing down the road it is going to be misleading. The business is not actually closed! Any insight would be very much appreciated. Thank you!
Local Listings | | bcallegary0 -
Google My Business - bulk location upload vs. single upload
Hi there, I have a question regarding Google My Business listings: We currently have a business with few offices (less than 10). Each office has it's Google listing under the same Google account.
Local Listings | | OrendaLtd
We plan on opening new offices at a certain pace, let's say two a month, which means we'll have more than 10 listings in the near future.
As far as I recall, Google allows up to 10 listings per account, which means it won't suffice. On the other hand, We do not have 10 offices at the time being, which means we're not eligible for a bulk upload. Any ideas how to handle this situation?0 -
Please advise on GMB and citation building - 1 owner, 2 businesses, 1 address + 1 phone no.
Our client has an established driveways business, "A", that has been servicing higher end customers. This business has GMB and citations built. He has now started another driveways business, "B" that targets mid-class customers. This second business operates out of the same office with the same phone no. A Google rep has advised that the 2nd business will not be able to have a GMB of its own if it's operating out of the same address as the 1st business. How would you actually tackle citation building and creating a GMB for this second business?? Would appreciate any advice!!
Local Listings | | Gavo0 -
Google Plus Pages for Doctors, SUPER confusing..help!
Hi Moz community, I carefully reviewed all info I could find and still cannot figure how to make this work. I am working for a medical practice that has 4 different office locations in my county. There are also 5-6 doctors and all of the doctors MOVE throughout the week from location to location. I know (from reading Google's exact guidelines) that they suggest creating a page for the doctor using only their name in addition to creating a page for each location. How do I set those doctor pages up? What location do I use? What contact info is okay to use etc? Super lost. Thanks all! Ricky
Local Listings | | RickyShockley0 -
Upstream locations to mark a business closed that will cascade to other listings services?
Working with a multi-location business with hundreds of locations, there is always a certain amount of churn (closures, new locations.) In some cases, the business owners never claim listings, or claim them in only the major local business listings such as Yelp and Google Places. Does anyone know of a good post or discussion about how to do a "cascading mark as closed" which will make its way through the LBL ecosystem eventually? In other words, is there a few upstream places to mark a business closed that will influence the consumers of their data feed? thanks!
Local Listings | | scottclark0