Does Live Chat affect SERPS
-
For the last week we have hosted Live Chat on www.freedomltd.com desktop and tablet.
The latest MOZ ranking reports shows 4 increase, 86 decrease and 170 unchanged keywords.
Could Live Chat have anything to do with this?
-
We experienced a similar thing when we implemented a live chat solution. Our TTTFB increased siginificantly, not only did this impact the serps but also reduced the customers experience due to having to wait longer.
See if your live chat solution can provide you with a gzip compressed version that you can also load in asyncronously. This may help give your site a speed boost whilst at the same time maintaining an excellent UX element.
-
thanks - yes page speed has declined and I'll look into this
First Byte Time (back-end processing): 79/100
Leverage browser caching of static assets: 75/100
Both of these were over 90% before the inclusion of Live Chat. -
Has it increased your average time on page? That may indicate a good user experience so Google may reward you for it. However, as Chris has indicated, load times may suffer with live chat. We took live chat off our website because of this.
-
I wouldn't of thought so directly as it like a log-in would need the robots to type which they don't tend to do, it may indirectly affect your SERPs via a longer loading time but again it's most likely something else, Have you checked other factors like any link building you've been doing or if you've had and referring links drop etc. ?
Have you also seen much movement in your niche? You may find someone else has other input but in my opinion if it benefits the users I'm up for it, just make sure ti doesn't affect loading time by adding crazy times etc.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can a search query return more than one SERP feature for a single keyword?
In Moz's 'SERP Features' section within campaigns, it shows each of my tracked keywords as being eligible for multiple SERP features - sometimes as many as 5 or 6. Does this mean that Google could display a few different rich snippets for these keywords, or just that it could return one of those highlighted?
Moz Pro | | rwat0 -
Google RankBrain Update Affecting Ranking Reports?
In the past 2 months we have been seeing a large amount of movement in our ranking reports in Moz Pro. Here is what is going on: We run reports for around 15 different clients using Moz. We also track around an average of 100-150 different keywords for each client (some more, some less). What I have seen lately is that we have a week where the sites do great, next week a large shift down. The week after a large shift up. The next week a large shift down. Rinse, repeat. It makes it very hard to spot the trouble areas on a page or keyword when there doesn't really seem to be a consistent way of knowing what the trends are. It appears to be random, and the next week they seem to recover, along with some that do not. We will see some keywords drop 30 places, only to regain the majority of that drop the following week. Some of the sites have received content updates while others have remained largely untouched. It is very confusing to see this pattern, and I have tracked it for about 2 months. Is anyone seeing a similar pattern in their reports? Could this be related to the rollout of Google's RankBrain, the new AI learning tech from Google? Most of the keywords are tracked are not long tail, and are basic local business/service type of keywords. Plumber in St Louis, etc etc
Moz Pro | | David-Kley1 -
Mozbar SERP Control Panel Help: Export Results Option Not Available
Hi everyone. For some strange reason, the "Export" option is no longer appearing in my SERP Control panel when trying to export results from the SERP Overlay. It worked fine before SEOMoz changed over to Moz, but now the option is no longer available. Is there something I can do to restore this feature?
Moz Pro | | bashseo2 -
Best On-Demand SERP Tool? - Need for Presentation This Week
Hi there, I have to run a SERP report for about 200 keywords for 5 different domain names for a competitor analysis. I cant add them as campaigns here because I need to data before Thursday. Does anyone have a good on-demand tool they recommend? I need to run a SERP on both Google.com & Bing (US only)
Moz Pro | | digitalimpulse0 -
Extension-less URLS to extension and vice versa - does it affect PA?
Quick question: Will adding an extension such as .html or .php to a URL affect the Page Authority? Long explanation: My site is built in Drupal, and has the rewrite rules in place to redirect URLs with .php extension to no extension URLs. For example, the real URL for one of my pages is: http://www.trueresults.com/index.php?q=get-started. Because of the rewrite rule, it is rewritten to http://www.trueresults.com/get-started by Drupal. If I wanted to keep the url the same, but add an extension to the end (ie. ".html") would that affect my Page Authority? Would Google consider this an entirely new URL? The reasoning behind this is I am working on setting up some goals and events in my analytics and it requires urls with an extension, it's not accepting my "extension-less" urls. thanks!
Moz Pro | | TrueResults0 -
What's been the best SERP rank tracker for you?
I do a lot of my SERP ranking tracking via Aaron Wall's Rank Checker, but I'm realizing it's taking up too much time. I was looking at Raven's tools and a few others. What's been your favorite thus far? If you do reply, can you talk about: price capabilities time savings b/c of it graphical UI other thoughts I like SEOMoz's UI, but I can only manage 5 domains and I don't have a huge budget yet. Also, if there's a rank checker out there that incorporates google places results, that would be great too! Maybe too good, eh?
Moz Pro | | SeattleOrganicSEO0 -
Why Do Links, DA and PA have no affect on this search result?
When I type 'plumbing courses' into Google, why does Able Skills with these statistics: Page Authority: 57,
Moz Pro | | MartinHof
2,752 Links from 330 Root Domains
Domain Authority: 52,
575,594 Links from 1,211 Root Domains rank below other pages with inferior statistics?0