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  5. Tracking Phone Numbers in Google My Business Listings and Beyond

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Tracking Phone Numbers in Google My Business Listings and Beyond

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  • Davey_Tree
    Davey_Tree last edited by Nov 29, 2017, 7:06 PM

    Hey all,

    Wanted to run something by you. I am getting pressed to use tracking phone numbers for all of our GMB pages for over 100 locations across the country. Has anyone done this for their own listings or for their clients? Because I will have to do it for GMB, this means I will be sending these same phone numbers out to the other major directories and data sources around the web.

    The phone numbers do contain the local area code for each city and do directly connect our customers to their specific location without any kind of redirecting.

    How is Google looking at this? I have read before it is a no-no but have also read it is not a big deal. Any thoughts would be much appreciated!

    -Ben

    1 Reply Last reply Reply Quote 0
    • Davey_Tree
      Davey_Tree @JoyHawkins last edited by Dec 5, 2017, 12:16 PM Dec 5, 2017, 12:16 PM

      Hey Joy,

      Yea it definitely is pretty much impossible to get that to populate. We are trying to work through some options with our tracking company since we want to be as consistent as possible. Thanks so much for your help it is much appreciated and I turned to different possibilities thanks to your advice!

      -Ben

      1 Reply Last reply Reply Quote 0
      • JoyHawkins
        JoyHawkins last edited by Dec 5, 2017, 12:16 PM Dec 4, 2017, 11:37 AM

        Ben,

        If your goal is to replace every single phone number online with the tracking number, that's fine.  In my experience it is almost impossible to keep the old phone number from re-populating since it's published in offline sources (like the phone book).

        What I was recommending would be good if you wanted to isolate/track JUST the calls from GMB.

        Davey_Tree 1 Reply Last reply Dec 5, 2017, 12:16 PM Reply Quote 1
        • Davey_Tree
          Davey_Tree @JoyHawkins last edited by Dec 1, 2017, 5:04 PM Dec 1, 2017, 5:04 PM

          Hey Joy,

          Thanks again for helping out with this. So what if you are using tracking numbers that stay static, also have the real local area code in each one and send the user directly to the office with no redirects?

          Essentially they have all of the real characteristics of the real office number except it's a tracking number? How would Google really know, or see that as inconsistent if we blasted that out to all of the aggregators through a platform like MOZ Local?

          Thanks!

          -Ben

          1 Reply Last reply Reply Quote 0
          • JoyHawkins
            JoyHawkins last edited by Nov 30, 2017, 7:55 PM Nov 30, 2017, 7:55 PM

            I've never tried it for Bing so I'm not 100% sure.  I would not suggest doing this on Yelp.

            Davey_Tree 1 Reply Last reply Dec 1, 2017, 5:04 PM Reply Quote 0
            • Davey_Tree
              Davey_Tree @JoyHawkins last edited by Nov 30, 2017, 7:52 PM Nov 30, 2017, 7:52 PM

              Thanks for answering again Joy!

              Yea this is definitely risky territory. We track EVERYTHING here so even if we had amazing local pack results across the board it would mean very little if we couldn't track it. I am for sure going to try the secondary number in GMB.

              Would you say to do the same thing for Bing as well? We also want to use tracking numbers for Yelp where we draw a good amount of traffic and engagement from.

              Thanks!

              -Ben

              1 Reply Last reply Reply Quote 0
              • JoyHawkins
                JoyHawkins last edited by Nov 30, 2017, 4:27 PM Nov 30, 2017, 4:27 PM

                Hey Ben,

                There is a secret to doing this that won't mess up your NAP consistency or ranking.  What you need to do is move the "real" phone number to the secondary phone line inside Google My Business and then use the tracking number in the main phone number slot.

                Whatever you do, don't use the tracking numbers on any other 3rd party citations.

                Davey_Tree 1 Reply Last reply Nov 30, 2017, 7:52 PM Reply Quote 2
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