Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Another company is coming up in search results when I type in my phone number
-
If I search for my client's phone number on Google, without gaps, ie 02036315541, another company comes up at the top of the list. This company has a similar name to ours, but it is in a different town and it does different things. My company name is Energy Contract Renewals https://www.energycontractrenewals.co.uk/ and their company is https://energyrenewals.co.uk. As far as I can see, the other company does not mention our phone number anywhere on their site or on their GMB page so I don't know why they are coming up. We do not come up at all for this search.
However, if I put our phone number in like this: 020 3631 5541, our company does come up and the other company does not.
Anyone know how I can correct this or if it is even possible to do something about it?
-
My pleasure, Maureen!
I'm so glad you asked about Moz Local. We have a whole new-and-improved Moz Local now, and yes, we are definitely supporting the UK. See more here: https://moz.com/help/moz-local
Please write to help@moz.com if you have any questions about what we can do for your clients in the UK, and I'm so glad you found help in the forum.
-
Hi Miriam
Thank you for your very full reply, I appreciate your help. I agree with you it is a low priority and I have pointed this out to the client! The suggestion that Shannon made has already started to produce results and I agree with you that the website needs to have more links and a higher domain authority. We have recently taken over the website and are busy adding content to it as it was quite meagre in its content. Earning backlinks is our next objective.
Question: does Moz Local now work for UK businesses? A couple of years ago I used it for a client and when it came up for renewal I was told by Moz that it no longer supported UK businesses. So Moz gave me a refund as it had accepted online payment for the renewal. I had assumed it still didn't support UK businesses, but if you're saying it does, that's a whole other ball game! Please could you advise on this as I have several clients that would benefit from Moz Local.
Thanks again for all your help.
best regards, Maureen
-
Hi Maureen,
Thank you for bringing your question to the forum. I have a few of thoughts on this:-
First of all, folks are very unlikely to be seeking your business or your services by entering a phone number. So, I would call this concern a very low priority.
-
However, here's what I think may be going on, as I was unable to immediately find anything connecting your phone number with your competitor (something may exist somewhere, but you'd need to hunt to find it if it does): I suspect Google is confused. The similarity in business names and domain names is leading Google to be uncertain about the identity of the business connected with that phone number. Because your competitor has earned more links and has a higher Domain Authority than your business, Google (in their uncertainty) is bringing their SERP entry up above yours. It's certainly weird behavior on their part (if, indeed, there is no asset connecting your number with their business hiding somewhere). But, that's my best guess. Somewhere in Google's system, they are confused about the identities of the two businesses and are conflating them with the same phone number in your phone number search.
-
What to do about this? According to Moz, your numbers stack up against your competitor's like this:
Them:
Page Authority: 25 ; Domain Authority: 19 ; Links: 911
You:
Page Authority: 5 ; Domain Authority: 3 ; Links: 2
As these numbers indicate, your brand is behind in building overall authority, and this is why I strongly suspect that Google is allowing this business to get into the mix of your search engine results because they aren't quite sure whether the competitor's stronger presence is actually a better version of your own business. This is my theory, anyway, and if correct, what you need to do is build up the authority of your domain so that it is firmly associated in Google's mind with your phone number.
You need more links, in short, and, as others have mentioned here, you may well need to start building out your citation set. Moz Local would be our home-grown solution for a UK business like yours needing to ensure that its local platform and directory listings are accurate and complete . You can learn more about it here: https://moz.com/products/local
- Back to the beginning of this: it's unlikely that your brand is being harmed much (if at all) by what you've noticed regarding the phone number. People just don't typically search for brands or services by phone number. But, there is a good chance that your low authority is causing you to be outranked for the keywords that people DO search for in trying to access services like yours. And, what you've noticed is actually a good indicator that Google currently lacks confidence in the information they have about your business. That definitely matters, and so, the best way to build up Google's confidence is to grow your authority. I recommend that you put priority focus on both links and local business listings and that should be a smart start to making Google more confident about who your business is (and who it isn't!).
Hope this helps!
-
-
Hi Colemckeon, thanks very much for your suggestions. I will look for a directory service in the UK as I think those you mentioned might just be for the USA.
-
Maureen,
Shannon gave some great suggestions, but I would also recommend using a directory service to make sure that your number is in the same format through all the business directories you are listed with.
In addition to that, I would recommend submitting your number to a service like white pages reverse number look up or true caller.
It is best to have as many people referencing your phone number as possible so the people searching for you can verify that its you.
Funny side note... If you Google "Call google my business" googles phone number doesn't even show up, but an irrelevant third party companies number does!
-
Although the part I don't understand is how does Google get confused between 2 companies on the basis of a phone number which does not appear on the other company's website anyway?
-
Thanks Shannon, those are all great suggestions, I will try them out. Many thanks
-
A few ideas/questions for you:
1. Have you tried adding a phone number on your home page without the spaces? The front page on your website only includes the phone number WITH the spaces. It might look odd, but you could try putting the phone without spaces into your footer, perhaps near your copyright or the address.
2. Have you tried updating your business on Google? Updating your own GMB profile can help you appear in results and make sure Google isn't confusing you with this other similarly-named company. https://www.google.com/business/
3. Also I took a peek at your search results and when I checked your business on Google Maps, your phone shows up with spaces but also with a +44 code in the beginning. I wonder if that could be part of the issue as well.
Hope one of these ideas help!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Safety Data Sheet PDFs are Showing Higher in Search Results than Product Pages
I have a client who just launched an updated website that has WooCommerce added to it. The website also has a page of Safety Data Sheets that are PDFs that contain information about some of the products. When we do a Google search for many of the products the Safety Data Sheets show up first in the search results instead of the product pages. Has anyone had this happen and know how to solve the issue?
Technical SEO | | teamodea0 -
Unsolved Google Search Console Still Reporting Errors After Fixes
Hello, I'm working on a website that was too bloated with content. We deleted many pages and set up redirects to newer pages. We also resolved an unreasonable amount of 400 errors on the site. I also removed several ancient sitemaps that listed content deleted years ago that Google was crawling. According to Moz and Screaming Frog, these errors have been resolved. We've submitted the fixes for validation in GSC, but the validation repeatedly fails. What could be going on here? How can we resolve these error in GSC.
Technical SEO | | tif-swedensky0 -
Numbers in URL
Hey guys! Need your many awesome brains. 🙂 This may be a very basic question but am hoping you can help me out with some insights beyond "because Google says it's better". 🙂 I only recently started working with SEO, and I work for a SaaS website builder company that has millions of open/active user sites, and all our user sites URLs, instead of www.mydomainname.com/gallery or myusername.simplesite.com/about, we use numbers, so www.mysite.com/453112 or myusername.simplesite.com/426521 The Sales manager has asked me to figure out if it will pay off for us in terms of traffic (other benefits?) to change it from the number system to the "proper" and right way of setting up these URLs. He's looking for rather concrete answers, as he usually sits with paid search and is therefore used to the mindset of "if we do x it will yield us y in z months". I'm finding it quite difficult to find case studies/other concrete examples beyond the generic, vague implication that it will simply be "better" (when for example looking at SEO checklists and search engine guidelines). Will it make a difference? How so? I have to convince our developers of the importance and priority of this adjustment, or it will just drown in the many projects they already have. So truly, any insights would be so very welcome. Thank you!
Technical SEO | | michelledemaree2 -
Is Google suppressing a page from results - if so why?
UPDATE: It seems the issue was that pages were accessible via multiple URLs (i.e. with and without trailing slash, with and without .aspx extension). Once this issue was resolved, pages started ranking again. Our website used to rank well for a keyword (top 5), though this was over a year ago now. Since then the page no longer ranks at all, but sub pages of that page rank around 40th-60th. I searched for our site and the term on Google (i.e. 'Keyword site:MySite.com') and increased the number of results to 100, again the page isn't in the results. However when I just search for our site (site:MySite.com) then the page is there, appearing higher up the results than the sub pages. I thought this may be down to keyword stuffing; there were around 20-30 instances of the keyword on the page, however roughly the same quantity of keywords were on each sub pages as well. I've now removed some of the excess keywords from all sections as it was getting in the way of usability as well, but I just wanted some thoughts on whether this is a likely cause or if there is something else I should be worried about.
Technical SEO | | Datel1 -
Product Images with organic results in SERP
Hey Mozzers, I've noticed that several of our product page results in Google have the product image associated with them. Today is the first day I've seen this. Does anyone know anything about these? Has Google put anything out about this? Here's a couple examples: http://content.screencast.com/users/Will_Swales/folders/Jing/media/08a16dcf-505e-443c-866d-fae6d805743e/2014-03-31_1031.png http://content.screencast.com/users/Will_Swales/folders/Jing/media/04972e7b-f6b2-4e78-ab11-95c52d69a200/2014-03-31_1056.png What's interesting is that they don't show for me when I use Chrome's Incognito mode. Any insights much appreciated! Will
Technical SEO | | evoNick4 -
Hosting sitemap on another server
I was looking into XML sitemap generators and one that seems to be recommended quite a bit on the forums is the xml-sitemaps.com They have a few versions though. I'll need more than 500 pages indexed, so it is just a case of whether I go for their paid for version and install on our server or go for their pro-sitemaps.com offering. For the pro-sitemaps.com they say: "We host your sitemap files on our server and ping search engines automatically" My question is will this be less effective than my installing it on our server from an SEO perspective because it is no longer on our root domain?
Technical SEO | | design_man0 -
No Search Results Found - Should this return status code 404?
A question came up today on how to correctly serve the right status code on pages where no search results are found. I did a couple searches on some major eccomerce and news sites and they were ALL serving status code 200 for No Search Results Found http://www.zappos.com/dsfasdgasdgadsg http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=sdafasdklgjasdklgjsjdjkl http://www.ebay.com/sch/i.html?_trksid=p5197.m570.l1313&_nkw=dfjakljgdkslagklasd&_sacat=0 http://www.cnn.com/search/?query=sdgadgdsagas&x=0&y=0&primaryType=mixed&sortBy=date&intl=false http://www.seomoz.org/pages/search_results?q=sdagasdgasdgasg I thought I read somewhere were it was recommended to serve a status code 404 on these types of pages. Based on what I found above, all sites were serving a 200, so it appears this may not be the best practice. Any thoughts?
Technical SEO | | WEB-IRS0 -
Google counting numbers of products on category pages - what about pagination ?
Hi there, Whilst checking out the SERPS, as you do, I noticed that where our category page appears, google now seems to be counting the number of products (what it calls items) on the product page and displaying this in the 1st part of the description (see image attached). My problem is we employ pagination, so that our category page will have 15 items on it, then there are paginated results for the rest, with either ?page=2 or page-2/ etc. appended to the URL. Although this is only a minor issue, I was just wondering if there was a way to change the number of products displayed on that page to be the entire number of products in that category, is there a microformat markup or something that can over-ride what google has detected ? Furthermore is this system of pagination effective ? I have considered using javascript pagination, such that all products would be loaded on to the one page but hidden until 'paginated', but I was worried about having hidden elements on the page, and also the impact of load times. Although I think this may solve the problem and display the true number of products in a section! Any help much appreciated, Stuart b4urme.jpg
Technical SEO | | stukerr0