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  3. What is the pointy of having live chat......

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Unsolved What is the pointy of having live chat......

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  • Scottlinklater
    Scottlinklater Subscriber last edited by Nov 2, 2023, 12:17 AM

    If no one is ever on there?

    Not one time when i have needed help has there ever been anyone online.

    I was impressed when i saw the announcement about live chat but you actually have to have people to answer the enquiries.

    1 Reply Last reply Reply Quote 0
    • KerryDuggan
      KerryDuggan Staff @Scottlinklater last edited by Feb 9, 2024, 12:04 PM

      @Scottlinklater My pleasure!

      1 Reply Last reply Reply Quote 0
      • Scottlinklater
        Scottlinklater Subscriber @KerryDuggan last edited by Feb 6, 2024, 8:44 PM

        @KerryDuggan Thanks Kerry

        KerryDuggan 1 Reply Last reply Feb 9, 2024, 12:04 PM Reply Quote 0
        • KerryDuggan
          KerryDuggan Staff @Scottlinklater last edited by Feb 6, 2024, 11:44 AM

          @Scottlinklater Hi Scott, I reached out to you via email.
          The messages below have been deleted because they are spam.

          Scottlinklater 1 Reply Last reply Feb 6, 2024, 8:44 PM Reply Quote 0
          • Scottlinklater
            Scottlinklater Subscriber last edited by Feb 6, 2024, 7:57 AM

            Why is every reply to my question deleted?

            WTF is the deal with that? I'm sure they didn't all change their mind?

            KerryDuggan 1 Reply Last reply Feb 6, 2024, 11:44 AM Reply Quote 0
            • topic:timeago_earlier,2 months
            • billo4342
              billo4342 last edited by Nov 27, 2023, 3:18 PM

              This post is deleted!
              1 Reply Last reply Reply Quote 0
              • educationedge012
                educationedge012 last edited by Nov 27, 2023, 12:18 PM

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • topic:timeago_earlier,19 days
                • skchad13j
                  skchad13j last edited by Nov 8, 2023, 10:24 AM

                  This post is deleted!
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                  • talentwide
                    talentwide last edited by Nov 8, 2023, 7:07 AM

                    This post is deleted!
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