Hey Roman!

We have seen instances where capitalization of keywords can return different serp results, so we do collect rankings based off if a keyword is capitalized or not.  Hope that helps to clarify, let me know if you need anything else.

hey, Dave from the Help Team here.

The 430 error seems to be a result of shopify blocking our bot from accessing those pages temporarily. We have seen instances where this clears up after the second crawl, so keep your eye out for your weekly campaign update email in the meantime.

The good news is, that your human visitors will still be able to access your pages to do their shopping, phew!

Thanks so much for letting us know. We'll track this issue and look into a fix. I'm sorry I don't have better news for you at this time.

Hi Dougal!

We don't have any record of support requests coming from the email associated with your Moz Pro account. Can you let us know how you are reaching out (contact form or emailing us directly at help@moz.com)?

Unfortunately, we do not use a static IP address or range of IP addresses, as we have designed our crawler to have a dynamic approach. This means we use thousands of dynamic IP addresses which will change each time we run a crawl. This approach gives us the best dynamic view of the web, but it can make us incompatible with some servers or hosting providers. The best option I'd be able to suggest would be to identify our crawler by User-agent: rogerbot

You can read more about rogerbot in our guide.

Look forward to hearing back!