Thanks Chris, that's an excellent insight..
We've actually started to deindex all the 'thin' pages, but it will unfortunately take months for Google to recrawl all. And I think a restructuring is in order as you say. We're busy putting a 'learning' section together (similar to moz but much smaller), so we're going to feature this more prominently too.
I think you're correct about interaction. We receive a lot of organic traffic to these thin pages and people bounce quite quickly. We used to value this traffic, but now I think it just hurts us because of quick bounces. So we're addressing this now with deindexing, better titles and descriptions, and on-page elements to improve interaction.
Two years ago we never had these thin user pages indexed and our main landing pages dominated the rankings.
Have you seen any correlations recently between bounce rate and rankings slip...?