Thanks Shannon,  those are all great suggestions, I will try them out. Many thanks

Couldn't you have implemented a change to the DA that meant my client's sites went UP instead of down! British manufacturer of hospital furniture dropped from 35 to 21 overnight. The only saving grace is that their competitors have dropped in the same ratio.

Hi Miriam

Thank you for your very full reply, I appreciate your help. I agree with you it is a low priority and I have pointed this out to the client! The suggestion that Shannon made has already started to produce results and I agree with you that the website needs to have more links and a higher domain authority. We have recently taken over the website and are busy adding content to it as it was quite meagre in its content. Earning backlinks is our next objective.

Question: does Moz Local now work for UK businesses? A couple of years ago I used it for a client and when it came up for renewal I was told by Moz that it no longer supported UK businesses. So Moz gave me a refund as it had accepted online payment for the renewal. I had assumed it still didn't support UK businesses, but if you're saying it does, that's a whole other ball game! Please could you advise on this as I have several clients that would benefit from Moz Local.

Thanks again for all your help.

best regards, Maureen

If I search for my client's phone number on Google, without gaps, ie 02036315541,  another company comes up at the top of the list. This company has a similar name to ours, but it is in a different town and it does different things. My company name is Energy Contract Renewals https://www.energycontractrenewals.co.uk/ and their company is https://energyrenewals.co.uk. As far as I can see, the other company does not mention our phone number anywhere on their site or on their GMB page so I don't know why they are coming up.  We do not come up at all for this search.

However,  if I put our phone number in like this: 020 3631 5541, our company does come up and the other company does not.

Anyone know how I can correct this or if it is even possible to do something about it?

Hi, I know this is an old question but I wanted to ask about the first paragraph of your answer: "You can start by trying the "site:domain.com" search. This won't show you all the pages which are indexed, but it can help you determine which ones aren't indexed."

Do you happen to know why doing a site:domain.com search doesn't show all the indexed pages? I've just discovered this for our website. Down the site: command shows 73 pages but checking through the list, there are lots of pages not included. However if I do the site:domain.com/page.html command for those individual pages, they do come up in the search results page. I don't understand why though?