"We are collecting your traffic data now!" message displayed for many days
-
I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry...
Is this showing only to me or is a delay on all MOZ accounts?
-
Hey There,
I would recommend writing into us at help@moz.com with your campaign information so that we can look into the issue more directly and forward the information over to our engineers if necessary.
We look forward to hearing from you there soon.
Chiaryn
-
Hi, I'm having the same experience Sorina above for one of my campaigns. It was set up on Friday and it's Tuesday now...
-
Glad to hear it, Sorina! Let us know if you run into any other issues.
Chiaryn
-
Hi Chiaryn,
Everything is OK now, both data from Analytics and Facebook/twitters now show up.
Thank you!
-
Hey Sorina,
I took a look at all of your campaigns in both Moz Analytics beta and PRO and it looks like the traffic data is update for all of your campaigns. Can you take another look and let me know if you are still seeing the error message? If so, please let me know which campaign you are seeing the error on. You can email us directly at help@moz.com if you prefer to keep the campaign information private.
I look forward to hearing back soon.
Chiaryn
Help Team Ninja -
Chiaryn,
This clears up the question I had but it does not clear up the original question. Can your look at Sorina's original question? I cannot tell if she is having a problem or if it is just taking a little longer to run the report.
Ron
-
Hey Ron,
We actually update our Google Analytics data on Mondays and the rest of the campaign information is based on the day of the week that your campaign was set up. So, if your data updates on Wednesdays or Thursdays, than it is because they were created on a Wednesday or a Thursday.
I hope that clears things up.
Chiaryn
-
They usually gather information for the reports on Wednesdays or Thursdays. My guess is that you will need to wait until then. You might want to e-mail tech support to see if anything else is going on.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I cancelled a day after my billing date. Will i be able to receive a refund?
I signed up for the trial, and i dont plan on renewing the service at this time. I cancelled it as soon as i received the email notification for renewal, will i be able to receive a refund? thanks.
Product Support | | INFINIT_C0 -
Emails from Moz display incorrect report information
Hey, I have noticed that for the last 3 weeks or so the emails from Moz have been displaying incorrect information. The results it shows in the email seem to be from previous crawls. For example The previous week a sitemap that didn't update that caused 400+ pages to appear as 404's. This wasn't reported in the email and it stated there were only 2 errors on the site. (Of which we knew about anyway and choose to ignore). Thankfully i checked the crawl report anyway out of habit and saw the onsite report to show 400+ crawl errors. I went on to fix these errors. This week, the crawl report showed 400+ crawl errors, I immediately logged on to the website to check the campaign to find there are only the 2 expected crawl errors. It is almost as if the info from the campaign is being pulled and emailed to me seconds before it is updated from the crawl info. I am finding this to be the case in both the keyword and crawl errors email reports.
Product Support | | ATP0 -
Keyword rankings "soon"?
On the insights portion of one of my campaigns, I continually see this message: " You will see rankings for the 100 keywords we found for you very soon. In the meantime, add more keywords for [XXXXX].It has said "very soon" for quite some time. How do I get this section to work?
Product Support | | seo-nicole0 -
"Branded Reports" not branded email
I am a new Moz customer and specifically chose the $149 plan to get "branded reports" My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ. This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
Product Support | | GEWEB1 -
Is there anyway to see historic data?
Hi, I've tried searching in past threads about this, but couldn't find any updated and recent answers. I'm looking for a way to see historic ranking and search data within Moz further than from a single month for organic visits, and further than 3 months for the keyword rankings. Is this possible? Thanks
Product Support | | xvpn9020 -
My data is stuck and hasn't updated from a few weeks back
My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated. Can you help?
Product Support | | Vivid-North0 -
When will MOZ allow you to pull data by a specific date range?
I can only pull by week at the moment. When will it be possible to pull custom date ranges?
Product Support | | webbmason2