Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • SEO Q&A
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. What are Soft 404's and are they a problem

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    What are Soft 404's and are they a problem

    Intermediate & Advanced SEO
    3
    3
    3593
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Aikijeff
      Aikijeff last edited by

      Hi,

      I have some old pages that were coming up in google WMT as a 404.  These had links into them so i thought i'd do a 301 back to either the home page or to a relevant category or page.

      However these are now listed in WMT as soft 404's.

      I'm not sure what this means and whether google is saying it doesn't like this?

      Any advice welcomed.

      1 Reply Last reply Reply Quote 0
      • Davinia22
        Davinia22 Subscriber last edited by

        Hi Jeff,

        I had the same issue with a client last year. In a nut shell a soft 404 error is when the page looks like a regular 404 error web page but the http response header returns 200 OK. So search engines think that the page is okay (a regular webpage) but there is no content on that page etc.

        Your webteam will need to identify how they are producing the soft 404 error pages (with 200OK header responses) and change that set-up in the CMS. Or, if these are old pages that are no longer required and are no longer driving traffic then archive/delete them.

        Good luck,
        Davinia

        1 Reply Last reply Reply Quote 1
        • GPainter
          GPainter last edited by

          Hi Jeff,

          I'll take a snippit from the webmaster tools

          "In addition to returning a 404 code in response to a request for a page that doesn’t exist, the server will also display a 404 page. This may be a standard "File Not Found" message, or it could be a custom page designed to provide the user with additional information. The content of the page is entirely unrelated to the HTTP response returned by the server. Just because a page displays a 404 File Not Found message doesn’t mean that it’s a 404 page. It's like a giraffe wearing a name tag that says "dog." Just because it says it's a dog, doesn't mean it's actually a dog. Similarly, just because a page says 404, doesn't mean it's returning a 404. You can use Fetch as Google (or other tools available on the web) to verify whether the URL is actually returning the correct code."

          and to help here is another link

          http://forums.seochat.com/search-engine-optimization-28/diff-between-404-soft-404-error-467526.html

          "The error 404 "page not found" means that the page you are finding server can't find he page.
          Soft 404 means page not found and user will move to either home page or custom page."

          Hope it helps.

          1 Reply Last reply Reply Quote 3
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • SearchStan

            Over-optimizing Internal Linking: Is this real and, if so, what's the happy medium?

            I have heard a lot about having a solid internal linking structure so that Google can easily discover pages and understand your page hierarchies and correlations and equity can be passed. Often, it's mentioned that it's good to have optimized anchor text, but not too optimized. You hear a lot of warnings about how over-optimization can be perceived as spammy: https://neilpatel.com/blog/avoid-over-optimizing/ But you also see posts and news like this saying that the internal link over-optimization warnings are unfounded or outdated:
            https://www.seroundtable.com/google-no-internal-linking-overoptimization-penalty-27092.html So what's the tea? Is internal linking overoptimization a myth? If it's true, what's the tipping point? Does it have to be super invasive and keyword stuffy to negatively impact rankings? Or does simple light optimization of internal links on every page trigger this?

            Intermediate & Advanced SEO | | SearchStan
            1
          • dsbud

            Site structure: Any issues with 404'd parent folders?

            Is there any issue with a 404'd parent folder in a URL? There's no links to the parent folder and a parent folder page never existed. For example say I have the following pages w/ content: /famous-dogs/lassie/
            /famous-dogs/snoopy/
            /famous-dogs/scooby-doo/ But I never (and maybe never plan to) created a general **/famous-dogs/ **page. Sitemaps.xml does not link to it, nor does any page on my site. Is there any concerns with doing this? Am I missing out on any sort of value that might pass to a parent folder?

            Intermediate & Advanced SEO | | dsbud
            0
          • McTaggart

            Why is /home used in this company's home URL?

            Just working with a company that has chosen a home URL with /home latched on - very strange indeed - has anybody else comes across this kind of homepage URL "decision" in the past? I can't see why on earth anybody would do this! Perhaps simply a logic-defying decision?

            Intermediate & Advanced SEO | | McTaggart
            0
          • rhoadesjohn

            Why is my client's site not ranking anymore? Like big time!

            Ok, I'm reaching out to all of you Moz'rs for some help with this one. My client's site has dropped off the face of google in a real short period of time.  It went from page 1 (avg rank 3 to page 6 (avg rank 50) and below in the matter of 2 weeks. Here's some facts: 1.  DA is a 22 and homepage PA is a 31.  It outranks all other sites in its competitive set. 2.  The homepage used to be the page that displays for keyword searches, now its the FAQ page, which has a lower PA of 23. Why has the home page seemingly vaporized?  And, why is the FAQ showing as the first result? What should I start checking.  I feel paralyzed, not sure where to start. More info: a.  There are no alerts present in Webmaster Tools. b.  For some reason the homepage (domain.com) was 301'd to domain.com/home.html.  Domain.com is indexed by Google, however, domain.com/home.html is not.  If this is the issue, what is the best way to handle it? Thanks in advance for your help!

            Intermediate & Advanced SEO | | rhoadesjohn
            1
          • nicole.healthline

            Bing flags multiple H1's as an issue of high importance--any case studies?

            Going through Bing's SEO Analyzer and found that Bing thinks having multiple H1's on a page is an issue. It's going to be quite a bit of work to remove the H1 tags from various pages. Do you think this is a major issue or not? Does anyone know of any case studies / interviews to show that fixing this will lead to improvement?

            Intermediate & Advanced SEO | | nicole.healthline
            0
          • PottyScotty

            Creating 100,000's of pages, good or bad idea

            Hi Folks, Over the last 10 months we have focused on quality pages but have been frustrated with competition websites out ranking us because they have bigger sites.  Should we focus on the long tail again? One option for us is to take every town across the UK and create pages using our activities.  e.g. Stirling
            Stirling paintball
            Stirling Go Karting
            Stirling Clay shooting We are not going to link to these pages directly from our main menus but from the site map. These pages would then show activities that were in a 50 mile radius of the towns.  At the moment we have have focused our efforts on Regions, e.g. Paintball Scotland, Paintball Yorkshire focusing all the internal link juice to these regional pages, but we don't rank high for towns that the activity sites are close to. With 45,000 towns and 250 activities we could create over a million pages which seems very excessive!  Would creating 500,000 of these types of pages damage our site? This is my main worry, or would it make our site rank even higher for the tougher keywords and also get lots of traffic from the long tail like we used to get. Is there a limit to how big a site should be? edit

            Intermediate & Advanced SEO | | PottyScotty
            0
          • BeTheBoss

            Removing Dynamic "noindex" URL's from Index

            6 months ago my clients site was overhauled and the user generated searches had an index tag on them. I switched that to noindex but didn't get it fast enough to avoid being 100's of pages indexed in Google. It's been months since switching to the noindex tag and the pages are still indexed. What would you recommend? Google crawls my site daily - but never the pages that I want removed from the index. I am trying to avoid submitting hundreds of these dynamic URL's to the removal tool in webmaster tools. Suggestions?

            Intermediate & Advanced SEO | | BeTheBoss
            0
          • BeytzNet

            Should I use both Google and Bing's Webmaster Tools at the same time?

            Hi All, Up till now I've been registered only to Google WMT. Do you recommend using at the same time Bing's WMT? Thanks

            Intermediate & Advanced SEO | | BeytzNet
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.