Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Benefits of a verified listing vs. unverified
-
Is there any additional benefit to claiming a business listing other than locking it from being edited? It would seem to me that as long as the business information is consistent and crawlable, the SEO value would be the same right?
-
Good to hear and happy to help!
-
Thanks for the detailed response Linda! Big fan of your search forum too by the way haha.
-
Okay I understand, thanks again Miriam!
-
"Is there any additional benefit to claiming a business listing other than locking it from being edited?"
Claiming does not lock it from being edited. Still can be by either Google or users.
As far as SEO and ranking - no benefit really. I see unclaimed listings in the A spot all the time.
Except for 2 important things.
-
Categories are one of the most important local ranking signals. If you don't claim, all you get is whatever standard category Google gives you, no additional ones.
-
As far as conversions, click-though and stick rate - claiming can make a HUGE difference. (Adding great images, a compelling description, hours, etc.)
Click-though and stick rate are both important ranking factors.
The data/image from the page shows up in the Knowledge panel, so a surfer comparing listings in Google search could be swayed more by a nice KP, especially if there are the additional elements added of having a G+ Post and image show up. That's just extra free ad space you aren't using if you don't claim and post to G+.
So all the above could help get either more calls or clicks and again click-through is now one of the strongest ranking factors. So I would assume click-through from SERPs to G+ would also count.
-
-
Hi GSO!
Nice of you to say about my articles. I'm grateful:)
Yep - the remarks of Darren/Calen/Greg are pretty much along the lines of what I am saying about unverified businesses ranking. While I'm not aware of any actual dedicated study that has been done of this, I think all of us have seen those unverified businesses ranking well, but to me it always seems kind of without rhyme or reason why they are. To be honest, I sometimes suspect that it may be owing to some sort of 'laziness', for lack of a better word, on Google's part and that those unverified businesses are in danger of being knocked down by new competitors who are more on the ball. So, while I wish there was a comparison study I can point to, I'm afraid I'm left with gut feelings like the smart guys you've quoted. I do believe it's important to claim your listing, for a variety of reasons, but I can point to instances in which my gut feeling doesn't prove out! Kind of weird, huh?
-
Thanks a lot for the response Miriam! I have seen the local ranking survey before and read through the commentary at the bottom and the experts seem to differ on the verification importance. For example Darren Shaw says- "I don't believe that owner verification of the Local Plus page is a ranking factor. I think it just gives the business owner the ability to improve the listing - primarily through categories. When you see a lot of owner verified listings ranking well, think of that as correlation, not causation." But Calen Donegan says "The difference between bulk and individual owner verification, in our findings, is negligible. The important aspect is that listings are verified regardless of the way this is accomplished."
Anything you've run across that promotes verification over not?
I really like this answer the best though- Greg Gifford "Claiming your Plus Local page isn't a ranking factor – I think it's more of a reflection that business owners who have claimed their page will have more info on the page (and more accurate info). The ranking boost is a result of the content, not the claiming."
Big fan of your articles by the way!
Thanks again! -
Hi GSO,
Good question! Local Search Rankings Factors 2013 cited having an 'Individually Owner-verified Local Plus Page' as the 8th most important ranking factor (see: http://moz.com/local-search-ranking-factors) so this is having the importance of this being real on pretty high authority
That being said, this question does come up from time to time because in less competitive verticals (and sometimes even in competitive ones!) one does see unverified Google+ Local pages ranking well. Who can really say why this is but Google, right, but basic rule of thumb in the Local SEO world is that you should claim all listings pertaining to your business.
-
The biggest reason is because an unverified business can be modified, or even closed down, by anyone online.
Be being verified you get to:
- Upload pictures
- Upload videos
- Make coupons
- See stats about your Google Places listing
- Post events or specials to your page
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Listing Doesn't Appeare on 3Pack anymore
Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.
Local Listings | | Moxoms10 -
Google My Business: Company listing is showing in search instead of division address - similar names/same city
Hi! I have a client whose company name is very similar to one if their company divisions. This division has multiple locations but its main location is in the same city as the parent company. The problem is that when you search for the division, the parent company shows up. The parent company has a physical address, but most users searching need to be going to the division address which takes customers. They are having problems with customers coming to the parent company address instead. I have made the Google My Business parent company page to show service areas instead of their business address. Yet, their listing still comes up first when searching for the division location. This is because of part of the parent company name is in the division name. My client wants users to be able to find the division more so than the parent company. Anyone had this issue before? Any tips would be great!
Local Listings | | agrier0 -
Why is a Google Listing Showing Up in a Different Town Than Its Address?
I have a client who runs a dental office on the outskirts of Racine, WI. His address specifically shows up as being in Racine, however, his GMB profile has always showed with the category of "Dentist in Mount Pleasant, WI" displaying below the photos. (Mount Pleasant is the next town over and his office straddles the line between the two towns in Google's overlay map of the town.) Obviously this is frustrating and I'm concerned that his location is hurting his ability to rank in the larger, more populous town of Racine. Have any other SEOs ever encountered this? And if so, how have you approached the issue? Location pages? Mentions of the location more often on the pages? tsLvH2B
Local Listings | | formandfunctionagency1 -
Google listing only appears when I move / zoom in or out of the map
Hi everyone, We are having an issue with this local business. The Google listing isn't immediately appearing on the map. You have to move the map or zoom in and out for the listing to appear. I find this really odd as our competitors - with no reviews and way further in proximity - are appearing with no issues. The listing is only about 4km where I'm doing the search, while competitors with no reviews are about 20km away. We are ranking in the top 5 organically for the search term I used (pool renovations brisbane), but nowhere in local unless the map is moved. When the listing appears, sometimes the pin also looks grey instead of red, while others are red (if that makes sense). On top of this, their organic rankings have also been on a downward trend since June. I'm currently doing a backlink audit to see if it's contributing to the issue. If anyone also has other ideas, could you please let me know? Thanks.
Local Listings | | nhhernandez1 -
How to verify Google My Business (GMB) account in Dubai, United Arab Emirates (UAE)
Hi folks, I know the majority of you are based in the US, so won't be experiencing the same problem as me. I have set up a Google My Business account for a company here in Dubai, United Arab Emirates. The only problem is that I can't verify it using the normal methods like a postcard being sent out as the UAE doesn't have a postal service, so there are no postcodes to target an address. Basically I go through the process of creating a GMB account, setting the address details and map marker, then try to verify the account by postcard (this is the only way). I wait 14+ days but still no postcard arrives for obvious reasons - no postal address! So - my question is, how do we get round this problem? I know it can be done as there are plenty of businesses out there in Dubai that are verified on Google maps and GMB. Any advice or input would be greatly appreciated. Thanks
Local Listings | | SeoSheikh0 -
Average Percentage of Clicks on Google (Adwords vs Local 3 Pack vs Organic)
Does anyone know the allocation, percentage-wise, of clicks that go to Adwords vs Local 3 Pack vs Organic on Google Search (average)?
Local Listings | | OhYeahSteve0 -
Google Places - Remove Completely vs. Permanently Closed?
This is a bit confusing to explain so bear with me please. We have a client that used to have an old law practice with a partner. The site and backlinks were very large and it had a lot of domain authority. It also had a very large citation profile and history. The two lawyers have since split, but there remains multiple Google Places listings out there for the old partnership. We have fixed the one showing the old business practice name, but not the one that he setup for his personal name. One of the biggest hassles is that the old location he setup has his attorney name in the actual listing. The issue is that we cannot close the old listing (we tried this), as it comes up permanently closed when you Google his name. If you search for his new Law Firm, the correct business listing that we have set up will show. The new listing also includes his name and has over 50 five star reviews. We hoped that the large amount of legitimate reviews would get rid of or at least suppress the old listing, but it is not happening. So I am a bit confused as to what to do. If we close the old listing Google shows the red "permanently closed" listing when you Google his name. We cannot update the old listing information to show his new address as then it will compete with the new listing that we setup that shows all the positive reviews. The old listing was not created by us, and the new one was. The new one shows when you search for his Law Firm name in Google, but not for his personal name i.e "NAME HERE ATTORNEY" or "HIS NAME and LOCATION" Interested to hear your thoughts. The only way I can think to fix this is to contact Google directly and see if there is a way to permanently delete the listing from Google maps, but I am not aware that this is possible.
Local Listings | | David-Kley0 -
Google My Business - bulk location upload vs. single upload
Hi there, I have a question regarding Google My Business listings: We currently have a business with few offices (less than 10). Each office has it's Google listing under the same Google account.
Local Listings | | OrendaLtd
We plan on opening new offices at a certain pace, let's say two a month, which means we'll have more than 10 listings in the near future.
As far as I recall, Google allows up to 10 listings per account, which means it won't suffice. On the other hand, We do not have 10 offices at the time being, which means we're not eligible for a bulk upload. Any ideas how to handle this situation?0