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  4. Referral exclusion not working with GTM?

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Referral exclusion not working with GTM?

Reporting & Analytics
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  • arielbortz
    arielbortz last edited by Dec 4, 2014, 10:28 AM

    Hi, how are you?
    I have my website with Google Tag Manager implemented. Google Analytics is one of the tags I have configured.

    The problem is that Referral exclusions aren't working for me. I excluded 3 domains, and I keep seeing them in my Referral Traffic report.
    Any idea why this could be happening?

    Best wishes,
    Ariel

    g04tIqv IrzKXiY

    1 Reply Last reply Reply Quote 0
    • katemorris
      katemorris @arielbortz last edited by Nov 19, 2015, 1:32 PM Nov 19, 2015, 1:32 PM

      So good to hear!

      1 Reply Last reply Reply Quote 1
      • arielbortz
        arielbortz last edited by Nov 19, 2015, 1:20 PM Nov 19, 2015, 1:20 PM

        Fixed it.

        Seems that the IT guys left some old ga.js tracking codes that were activated in some transactions. When you have mixed tracking codes between analytics.js and ga.js this kind of pathological behaviors happen.

        Thanks!

        katemorris 1 Reply Last reply Nov 19, 2015, 1:32 PM Reply Quote 1
        • topic:timeago_earlier,2 months
        • arielbortz
          arielbortz last edited by Sep 24, 2015, 6:09 PM Sep 24, 2015, 6:09 PM

          Not yet. Still trying different possible causes. Hopefully I'll have some results in the next few days.

          1 Reply Last reply Reply Quote 0
          • katemorris
            katemorris @arielbortz last edited by Sep 24, 2015, 12:28 PM Sep 24, 2015, 12:28 PM

            Did this ever get resolved?

            1 Reply Last reply Reply Quote 1
            • topic:timeago_earlier,7 months
            • arielbortz
              arielbortz @katemorris last edited by Feb 11, 2015, 2:49 PM Feb 11, 2015, 2:49 PM

              Nope, still trying to contact Google to fix this issue.

              katemorris 1 Reply Last reply Sep 24, 2015, 12:28 PM Reply Quote 0
              • katemorris
                katemorris @arielbortz last edited by Feb 11, 2015, 12:45 AM Feb 11, 2015, 12:45 AM

                Did you figure this out?

                arielbortz 1 Reply Last reply Feb 11, 2015, 2:49 PM Reply Quote 1
                • topic:timeago_earlier,about a month
                • arielbortz
                  arielbortz @katemorris last edited by Jan 11, 2015, 8:20 PM Jan 11, 2015, 8:20 PM

                  Yeah, I've seen that article. The problem is that I don't have acceso to the other domain, and that what I did is exactly what it says in the last step, that's why I'm really lost!

                  I just contacted some people in Google to see if they can check what's going on.

                  katemorris 1 Reply Last reply Feb 11, 2015, 12:45 AM Reply Quote 0
                  • katemorris
                    katemorris @arielbortz last edited by Jan 10, 2015, 10:40 PM Jan 10, 2015, 10:40 PM

                    I don't see anything wrong there ... I wonder if something like this would help you? I've never done it myself, but this article might be worth checking out: http://www.lunametrics.com/blog/2013/12/24/cross-domain-tracking-tag-manager/#sr=g&m=o&cp=or&ct=-tmc&st=(opu qspwjefe)&ts=1420936709

                    arielbortz 1 Reply Last reply Jan 11, 2015, 8:20 PM Reply Quote 0
                    • arielbortz
                      arielbortz @katemorris last edited by Jan 9, 2015, 8:15 PM Jan 9, 2015, 8:15 PM

                      There's no way a user can come from those subdomains without passing from my site first. The path you give as an example is accurate.

                      Analytics is being tracked threw a tag in Google Tag Manager. You can see the configuration of the tag in http://imgur.com/Pqi3Gt5. Can you find anything wrong?

                      katemorris 1 Reply Last reply Jan 10, 2015, 10:40 PM Reply Quote 0
                      • katemorris
                        katemorris @arielbortz last edited by Jan 9, 2015, 5:19 PM Jan 9, 2015, 5:19 PM

                        Ah, that makes more sense. Is there any way that traffic could be coming from those domains without having gone to your site first? Can you give me an instance of a path a user might take?

                        Example: User goes to product page on shop.domain.com, checks out, is referred to na.otherdomain.com, and comes back to shop.domain.com.

                        I am trying to see if there is another issue in the path of the user.

                        Also, can you share the tag you are using on your site for GA?

                        arielbortz 1 Reply Last reply Jan 9, 2015, 8:15 PM Reply Quote 1
                        • arielbortz
                          arielbortz @katemorris last edited by Jan 9, 2015, 10:22 AM Jan 9, 2015, 10:22 AM

                          Yes, but those subdomains aren't from my website, they are from the website of payment gateway from where my visits return to my website after paying.

                          katemorris 1 Reply Last reply Jan 9, 2015, 5:19 PM Reply Quote 0
                          • katemorris
                            katemorris @arielbortz last edited by Jan 8, 2015, 6:40 PM Jan 8, 2015, 6:40 PM

                            In your attachments, the screen grabs referenced two subdomains, one starting with eu and one with na.

                            arielbortz 1 Reply Last reply Jan 9, 2015, 10:22 AM Reply Quote 0
                            • arielbortz
                              arielbortz last edited by Jan 2, 2015, 10:22 AM Jan 2, 2015, 10:22 AM

                              I'm sorry, what subdomains are you talking about?

                              katemorris 1 Reply Last reply Jan 8, 2015, 6:40 PM Reply Quote 0
                              • katemorris
                                katemorris last edited by Dec 31, 2014, 9:58 PM Dec 31, 2014, 9:53 PM

                                Are these subdomains on the same tracking code as the root domain?

                                I can't find a live instance of pages on these subdomains, can you give us examples of the tracking code on one page of each subdomain and the main domain (the one being tracked)?

                                1 Reply Last reply Reply Quote 0
                                • topic:timeago_earlier,22 days
                                • arielbortz
                                  arielbortz last edited by Dec 9, 2014, 3:17 PM Dec 9, 2014, 3:17 PM

                                  Any ideas why this isn't working?

                                  1 Reply Last reply Reply Quote 0
                                  • arielbortz
                                    arielbortz last edited by Dec 4, 2014, 6:20 PM Dec 4, 2014, 6:20 PM

                                    Yes, that's what I did, please check the tho images I attached, one of them (http://imgur.com/IrzKXiY) is a screenshot of the Referral Exclusion in the admin section.

                                    1 Reply Last reply Reply Quote 0
                                    • Hutch42
                                      Hutch42 last edited by Dec 4, 2014, 3:07 PM Dec 4, 2014, 3:07 PM

                                      With the new version of Google Analytics and GTM, you no longer code referral exclusions into the ga.js, instead you should be excluding them in the admin section.

                                      https://developers.google.com/analytics/devguides/collection/upgrade/reference/gtm

                                      1 Reply Last reply Reply Quote 0
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