undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. Moz Tools
  3. Moz Local
  4. MOZ not verifying my Google My Business listing

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

MOZ not verifying my Google My Business listing

Moz Local
3
5
1.9k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • Kodiiac
    Kodiiac last edited by May 19, 2017, 8:23 PM

    Hello Folks,

    Moz Local is not verifying my Google My Business Listing nor is it verifying the manual CSV upload.  My Google My Business Listing and my manual CSV upload correctly display all of the same information as my Google My Business Listing and Facebook Page using the following Moz Local guidelines.  The only thing that I can think of is that Moz Local is currently pulling up and older listing with a toll free number; however that has been corrected and the feed is real time, so I'm at a loss.

    Facebook

    • The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
    • The primary phone number listed must be a unique local number or a toll-free number.
    • The primary page category must be “local business”.
    • A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
    • The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!

    Google My Business

    • The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
    • The primary phone number listed must be a unique local number or a toll-free number.
    • The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from).
    • The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API.
    • The listing must be completely searchable through Google Maps, with the full NAP listed correctly.

    Any help would be appreciated.

    1 Reply Last reply Reply Quote 0
    • Kodiiac
      Kodiiac last edited by May 22, 2017, 2:27 PM May 22, 2017, 2:27 PM

      Update:  Issue resolved re:the old TFN playing havoc on the verification process.  Thanks to the Moz support team.

      1 Reply Last reply Reply Quote 1
      • Kodiiac
        Kodiiac last edited by May 22, 2017, 2:26 PM May 21, 2017, 3:17 PM

        Hi Donna,

        Thank you for the response; however, this is a retail business and not a service business.

        Hi Lisa,

        Thank you for the additional information.  The local GMB NAP listing has been verified by Google via post card and the location on Google Maps is the same as GMB and my Facebook account.  This also happens to match my listings (although not used by Moz for verification) on Yelp, and a number of other directories, so there shouldn't be any conflicting NAP information.

        The interesting thing is that the manual CSV upload isn't verifying with either the Moz unverified listing found in in the "check listing" flow or "import my listing from Google My Business" flow.   The checlk listing results show an old TFN; so I uploaded a CSV to match with no luck.  I also uploaded a CSV with the current listing information from GMB/GMaps/FB listing with no luck.

        I have been working with the support team for the last couple of day; however, I must be missing something very nuanced.  It may be the old GMB/Maps/FB listing with the TFN, which is confusing the matter.   I am sure the team will be able to figure this out after investigating further.

        Looking forward to solving this and leveraging Moz Local for my local directory facts.

        1 Reply Last reply Reply Quote 0
        • DonnaDuncan
          DonnaDuncan last edited by May 21, 2017, 2:14 PM May 21, 2017, 2:14 PM

          Kodiiac,

          If you want your Google business listing to be a service area listing, you're going to have to verify your business using Facebook because Moz can only validate Google-listed businesses with visible addresses. Service area listings hide your address.

          So although your Moz local score will be lower than you'd probably like, I've been told your local data will still be distributed to Moz's total network of recipients so long as it has been verified using Facebook. Hopefully lisapeterman will chime back in if I've unintentionally misled you, but that's my understanding.

          1 Reply Last reply Reply Quote 0
          • moz_support
            moz_support last edited by May 20, 2017, 11:26 AM May 20, 2017, 11:26 AM

            Thanks for writing in and sorry about any confusion!

            Moz Local's validation system still uses Google Places, not GMB directly. Each location must be verified in Google Places (most easily checked on Google Maps) for Moz Local validate the NAP details.

            GMB locations are not public-facing, they have details that only you as the owner/manager can see. So until any new changes are verified on Google Maps, they aren't detectable by Moz Local's validation system.

            If you are still not sure why we're not picking up your location, feel free to reach out to help@moz.com with your business name, address, phone number, as well as a link to your Google Maps or Facebook location, and we can help investigate!

            1 Reply Last reply Reply Quote 0
            • 1 / 1
            1 out of 5
            • First post
              1/5
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • KoreyKorfi

              Unsolved can I set up a white-labeled version of Moz local

              moz local marketing tool white-lable

              I am wondering if Moz Pro account users have the option to set up a white-labeled version of the Moz Local Listings Checker? And if so, how? It would be an excellent tool to entice customers to sign up for our services.

              Moz Local | Jun 15, 2024, 3:08 PM | KoreyKorfi
              0
            • Roberthodges

              Unsolved My google reviews are not transfering over to the directory sites

              reviews moz local

              My google reviews are not transferring over to the directory sites how do we fix this? im looking at the chamber of commerce and it says 0 reviews

              Moz Local | Dec 14, 2023, 6:12 PM | Roberthodges
              0
            • hushtherapeutic

              Unsolved Why does our Apple Maps listing say "permanently closed"?

              hush therapeutic massage apple maps listing not correct

              Screen Shot 2022-08-15 at 5.28.53 PM.png

              Moz Local | Sep 6, 2022, 5:02 PM | hushtherapeutic
              0
            • BryanPhelps-BigLeapWeb

              Help!!! GMB Service-Area Business

              Hello fello SEO’s! I’ve got some GMB questions that have been wracking my brain for the last couple weeks and need some ideas. Tl;dr - How should we properly set up service-area GMBs? Create GMBs for every county we serve? Additional context and questions below: I have an enterprise level client who operates in the flooring industry. One thing that separates them from the pack is they don’t have physical locations (service area business) despite serving mostly the entire continental US. Currently, I am working to cleanup the GMB profiles because they have been neglected. My idea/what I think is the norm, was to create GMB profiles for the major markets they served. Within those GMB’s we would target major counties served within that area aka the service areas. However, I was met with some push back on this. Someone mentioned that we should instead be creating individual GMB profiles FOR EACH county that was served. I cautioned against this mainly because of the amount of work it work it would take to create/maintain/drive reviews for/etc if we had a GMB set up for almost every county in the US. Now that we got that boring context out of the way, my question to you is this. 1. How should we properly set up service-area GMBs? Create GMBs for every county we serve? Or Create GMB’s for main markets only and list the counties served in the GMB profile backend? 2. For each GMB profile create, a matching city-page will also be created. What information should be listed on the city page? Obvs, NAP, map, reviews, etc. I’m talking about copy. Is one of our keywords in “laminate flooring installation Los Angeles” should that keyword be optimized in the Los Angeles City page? Or should the LA city page be a hub, and have multiple surrounding pages optimized around keywords. For example, just having a page dedicated to the keyword “laminate flooring installation Los Angeles” Helpful answers appreciated!

              Moz Local | Dec 21, 2021, 7:28 PM | BryanPhelps-BigLeapWeb
              0
            • lssi_admin

              Moz Local: Does cancelling change information in business listings?

              I was reading the FAQ on Moz Local and would like clarification about this question/answer: What happens to my listings on the sites in your network if I cancel my Moz Local subscription? Moz Local will simply report to the sites in our network that the listing is no longer under management by one of our customers. In this event, Acxiom and Neustar Localeze will revert your listings to their status prior to your Moz Local subscription. In some cases, your other listings will lose enhanced content like website URL, secondary category information, logos, and other images. Moz Local will not actively remove your listing from our network of sites. You will always have the ability to reclaim your listings manually on each site if you decide to cancel your Moz Local subscription. So let's say my business moved to another location. Then I signed up for a Moz Local subscription, updated my business address, and then did not renew. After I cancel the Moz Local subscription, will my business address in the Acxiom and Localeze listings revert to what it was before I changed it through Moz Local? Please let me know. Thanks!

              Moz Local | Mar 2, 2017, 3:29 PM | lssi_admin
              0
            • Marvellous

              WIll Moz local submit to all local directories?

              I have some variance in my company name (spacing/nospacing) and even my web address, www/non-www so I want to consolidate all of them. On top of that I need to build up my local citations so need to submit to more local directories. Will Moz local take away the job of local directory submission from me? I understand they use like 5 data aggregators, I understand they are the directories of directories, so does that mean these 4 will submit to local directories for me? How many local directories is moz local suppose to get you on? Also I understand it can take a month for your listing to show. In this case, would it not be better to just do it manually? I mean if I submit to yell.com now it's going to be there instantly, on top of that If I don't have the time I can outsource the work to India for very cheap and probably cost less than £84? Thanks

              Moz Local | Jul 24, 2015, 12:11 PM | Marvellous
              2
            • bennybellagio

              Moz Local - Multiple locations - How to Add another Location

              Hello, Im so new to Moz Local and currently I have 2 of my clients using the service.  I'm trying to add a second location for one of my client.  Can anyone give me insight...step by step on How to do this? Please take a look at the screenshot.  Also I believe it shows the second location as a duplicate? Best Practice on how to approach this? Regards, Benny BfvGgGA.jpg

              Moz Local | Jul 10, 2015, 4:12 PM | bennybellagio
              2
            • LMcLaughlin

              Moz Local Listing Score

              Hi there, I purchased MozLocal for my firm on February 27th, about 7 and a half weeks ago to the day. While I've been waiting for the results to populate and the program to do it's work, I've been manually updating all the other listings with photos and categories based off the "missing info" Moz Local provides. Throughout the last almost 8 weeks, my listing score has increased a total of 1%. At this point, should I expect to see any further results from this tool? I'm still seeing "Update in progress", yet it seems enough time has passed for at least something to happen. After two months of waiting, I'm wondering if I would have been better off updating these listings myself. Does anyone have any idea when/if I should be seeing any results?

              Moz Local | Apr 20, 2015, 9:47 PM | LMcLaughlin
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.