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After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
SEM RUSH
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Has anyone else had bad experiences with the company behind SEMRUSH. They have me on an auto renewing subscription and refuse to let me off. There is no way to unsubscribe online and they don't answer phones/emails/messages. The only way is to cancel my debt card which is literally going to cause me a lot of ache...
The tool was highly inaccurate and practically worthless. I am really upset they are this unethical.
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I have had no issues whatsoever with them. I actually have found them to provide the best customer service out of all the toolsI have used. Early on when i was trying different tools i cancelled with them after my next month billing started by about a week. They pleasantly cancelled my account and refunded the entire amount i was charged for the current month even though i was a week into it. I also had some technical questions that truly were beyond what support should be obligated to answer...really the questions were the type you typically would need to pay an seo consultant to answer, but they thoroughly answered them. Because of how they handled my cancellation, as well as overall service and i actually get a human on the phone, I am now a long term customer. I do agree that their data is not always 100% accurate, but I have tried all the well know tools out there and no ones data is 100%. On their site they list the specific times you can reach them. Anytime i have called it during the time window listed on the site i get a human...based in the US too BTW...
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Hi,
We were using them in the past especially for their organic rank checker. Even though it's not accurate , it gives you an idea for what keywords a site is ranking for. (You can use other tools to check the accurate ranks for those keywords)
The cancellation was pretty straight forward. We just sent an email and stopped getting billed the next month. We have since signed back with them. Did you try reaching out to them at this # on the link below?
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