Experience Getting Google Reviews Restored?
-
Does anyone have any experience or know anyone with experience getting google reviews restored? We have no technical issues with our Google business pages/locations, but for some reason, they deleted some of our recent reviews.
These reviews were not at our location or review station or anything like that. A couple of the profiles were very new accounts, and a couple of the users posted reviews for a few locations, however, they were legitimate reviews that they did on their own.
I was hoping someone had an idea of what to do to appeal to Google or if there was a form to fill out to get our reviews restored.
Thanks,
Ruben
-
I have experienced the same for my different reviews pages I'm working for a small niche blog that hosted on WordPress. You can check this page for reffernece.
-
Hi Ruben,
Have you tried calling Google AdWords phone support to ask about this? It's a little bit of a backwards way to talk to Google but they will answer questions about things via phone and guide you through what to do. It helps to be running and AdWords campaign but I would encourage you to call either way. In the past, they've answer questions about AdWords, Google Analytics tracking and cross browser tracking this way. Here's the number: 1-866-246-6453.
Thanks!
-
Thanks, Miriam!
-
Hi Ruben,
It's possible that Google found it suspicious that a single user was reviewing multiple locations of your business. If you feel Google's action was unfair, you could describe it in the GMB forum and ask for an explanation, but it may not yield any results. So sorry about that.
-
Hi Ruben,
This google review has become a more complex to handle, Google detects fake reviews based on their own system and deletes them. If you wish to recover reviews or get them deleted you can write to google support but I don't think there is much that can be done here. We have had a situation where competitors are trying to hurt our or our client's business but Google didn't pay any heed to our fake reviews complaints.
I would recommend getting the users to write the reviews again, it would be less time consuming then following up with Google.
I hope this helps.
Regards,
VJ
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Client has 2 locations across the street from each other, 1 of them doesn't show up in Google Maps anymore unless you type its specific branch name. Help
Client has 3 locations in NYC... 1 is on the east side
Reviews and Ratings | | jaimeurteaga
2 of them are a block apart on the west side (52nd & 51st street). When you search the business name, you only see 2 of the 3 listings - 1 on the East side and 1 of the 2 on the West side. On the West side only the one with more reviews shows up. The semi-hidden location still exists. You can find it if you type in the exact full name of the branch (it has the brand name + Midtown West vs its neighbor a block away that's brand name + Hell's Kitchen). Otherwise, it's invisible. The Hell's Kitchen location that appears has 3000+ reviews. The hidden one (Midtown West) has only 250+ reviews. In the past, all 3 would show up. How do we get all 3 to show up again, at the initial, zoomed out view?0 -
User ganarated reviews and SEO
Have ideas on how to present hundreds of user ganarated reviews on website in a Google friendly way? "Load more" / calling APIs / or pagination seems to have disadvantages for ranking for this content. Any suggestions, inspiration, tools and articles appreciated.
Reviews and Ratings | | Joseph-Green-SEO0 -
What types of businesses does Google display reviews in SERP for?
In just the last week, it seems like Google has removed reviews for businesses in our industry (staffing), which is unfortunate since we've been working hard for those reviews. The effect has been to be completely left off the local google business results. One week, we're at the top of the business reviews with our location prominently featured on the map and the next, we aren't even listed. It seems like there must be list of industries in which Google takes reviews into account (or if they do, then at least displays the reviews in the results). For us, up until last week, if you searched "temp agencies", these reviews were included in SERP. Now, nothing. Is this fairly normal behavior for Google?
Reviews and Ratings | | Parker8180 -
Query on Product Reviews
Hello Experts, For my Ecommerce site I am using third party review service. Now my query is :- The reviews which is showing on my third party site if same review I can show on my product so will google consider this as duplicate content? Now that product listed on one of the category and that category page before footer section I have section of "Recently Reviewed" section in that section also it is showing same review of that product so is it fine? Will google consider it as duplicate content? Lastly I do have few subcategory pages before footer section I have section of "Recently Reviewed" section in that section also it is showing same review of that product so is it fine? Will google consider it as duplicate content?Note - Image attached of Review section - Which is visible on category and subcategory pages.FYI - This I am doing for two purpose 1) For Visitors purpose so he or she will know reviews about my products 2) As it is customer own written reviews so my pages will get fresh content.Please share your viewsBiKmp
Reviews and Ratings | | wright3350 -
Will adding schema markup to copied Google reviews show up in organic search?
Google no longer favors my client's industry with Google reviews in local Snack Pack results, but a national competitor has markup for site-based reviews that are showing up in organic results, which is a big, shiny, advantage. Rather than have to solicit reviews in two places (Google and the site), I'm wondering if it would be possible/advisable to copy and paste the Google reviews into the site and mark them up there, in an attempt to get Google to feature the rating in the organic SERP result? I don't know if this would work though, since I'm guessing part of the reason that Google accepts the competitor reviews is because they are verified purchases, which wouldn't be possible just cutting and pasting. But is it worth a try? It's too bad though, Google is effectively only showing handpicked, "national" reviews, which does local customers a disservice. Thank you!
Reviews and Ratings | | PerfectPitchConcepts1 -
Customer Reviews inputted by a single person
We send out a product review survey through an email after a purchase has been made. It is okay that we input those in manually ourselves when they are returned? They are legitimate reviews. I want to make sure it doesn't send a red flag to search engines since the same person inputs them from the same computer and IP address. Thanks in advance for your inputs.
Reviews and Ratings | | jwanner1 -
Started using a 3rd Party Review Company for our Website. Do we need to show the reviews or is a widget (badge) with a link back to review company sufficient enough from an SEO ranking point of view?
Hi All, We have started to use a 3rd party review company and now have the choice of either implementing their re-supplied widgets (Java ) on our site showing customer reviews or use their an API to get this information. The widgets (Java) , would be loaded once the page is actually loaded so I am not sure how and if google will read this information if at all? If we use a widget then we won't be able to implement it with Schema.org although we will be able to use rich snippets to it will appear on any PPC (once we have had 30 reviews). If we go down the API route, it's more expensive for us but we can use the review schema.org for this. Does anyone have any experience of what works best for them ?.. We have a choice of having a widget showing latest reviews or just a badge (which is actually a link to the review site showing our reviews). From an SEO point of view, is one better than the other ? Does google actually read the content of the review or is the link back to the 3rd party review company sufficient enough to help with rankings etc. Am I correct in assuming that by linking to a 3rd party review company and showing our reviews on our site , this will help with rankings as even though the content in the reviews doesn't really say much ,. I did see it was a ranking factor on the survey but not sure how google uses this. ? I've read up some information on reviews etc but wondered what the general consensus was with what others found works best for them Any help greatly appreciated Pete
Reviews and Ratings | | PeteC120 -
Grade Us vs 5 Star Reviews?
We need to get some more reviews, so we're looking at either getting Grade Us or 5 Star Reviews' services. Does anyone have strong feelings about either one? Or another service? Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0