Client has 2 locations across the street from each other, 1 of them doesn't show up in Google Maps anymore unless you type its specific branch name. Help
-
Client has 3 locations in NYC...
1 is on the east side
2 of them are a block apart on the west side (52nd & 51st street).When you search the business name, you only see 2 of the 3 listings - 1 on the East side and 1 of the 2 on the West side. On the West side only the one with more reviews shows up.
The semi-hidden location still exists. You can find it if you type in the exact full name of the branch (it has the brand name + Midtown West vs its neighbor a block away that's brand name + Hell's Kitchen). Otherwise, it's invisible.
The Hell's Kitchen location that appears has 3000+ reviews. The hidden one (Midtown West) has only 250+ reviews. In the past, all 3 would show up.
How do we get all 3 to show up again, at the initial, zoomed out view?
-
Dear Jaime,
What you're seeing may well be the result of a filter like Possum that is causing Google to filter out the weaker of the two locations that are only a block away from one another. Particularly if zooming in causes you to be able to see that 2nd West Side business appear, I suspect a filter. I can't say without seeing the query for myself, of course, but that would be my guess based on your description.
As you've mentioned, the filtered location has a weaker review signal, and it could be that it has other weaker signals, too (maybe fewer links to its landing page, less accurate citations, etc.). So, that may be all the explanation needed as to why Google is showing one West Side location over the other. You can invest the time/money in building up all signals for the filtered location, but what you can't do is guarantee to the client that Google will then unfilter the location. That's up to Google, not you and not your client, so be sure you set correct expectations surrounding this.
Given that your client is multi-location, if they are worried about this scenario, I would ask them to perform an exercise. Ask them to manually search for whatever the keyword is in question from a device located at that filtered location. Given Google's bias towards searcher proximity, it may well be that customers near the filtered location are actually seeing it appear, whereas you - using a tool or a proxy - are getting a view centered in a zip code or at some other point on the map. If nearby customers are seeing the location nearest to them, then there's really no cause for concern.
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to make Google show reviews from Facebook and Google My Business?
I wonder if there is anything I can do to increase the chance that Google shows stars that indicate the average score of our reviews from Facebook or Google MyBusiness for the keywords where we rank nr. 1, for instance our brand name?
Reviews and Ratings | | AudunBK0 -
Does having a Google My Business website help my local seo?
Everybody says it's important to put as much information as you can into your Google My Business listing. I'm wondering if it helps to take Google up on it's offer to give you a free website in addition to the website I already have of my own.
Reviews and Ratings | | KenLapp1 -
AggregateRating JSON-LD help needed
Hey all, Working with gydeandseek.com and trying to get 5-star reviews to show up at a SERP Feature on some of their pages. Everything validates using the Structured Data Testing Tool, yet we are not seeing anything in search. We have had this SERP Feature show up in the past. Here is a sample page - https://gydeandseek.com/budapest/gabriella Hoping the greater consciousness (aka you) can help us figure out what we are doing wrong here. Or if it is just Google deciding not to display the aggregateRatings in search. Other clients who use this markup have it show up pretty quickly, trying to figure out why it isn't here and generally stumped. Thanks, Tim
Reviews and Ratings | | TimAkers0 -
Want to use Google Business Pages but Spam Reviews are putting me off
Not sure if I am missing something here...I have phoned and asked Google business how they deal with reviews which are potentially fake and damaging to a business reputation, it seems there is very little a small local business can do about them other than report the review with no guarantee of anyone helping ...Has anyone else had this issue as I would really like to use this service to assist with rankings on google? It is hard to convince (and to be honest I don't want to have to convince!) a local business that this is a good service at the same time as informing them they will more than likely have to spend extra time fending off fake reviews...Not seen any good answers anywhere else, ignoring the reviews, adding more positive reviews or replying/managing reviews are not an option. Hope someone can help with this, thanks
Reviews and Ratings | | imoprojects0 -
Do ratings/reviews show up in Organic Search Results anymore?
I read about using schema or h1review to add markup that would get an individual person's review to show up in organic search, but it was from 2013. I did a few queries for keywords in my area, and none of the results had this. Then I did some queries for generic things like "best pizza in Tampa" and "coffee in tampa" and they didn't have it either. So, is this still something that can be done or not? I do see it when a review site like yelp comes up or in ads, but I'm specifically talking about organic search results from our website. Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0 -
Fixing Google Review (it's technical, not about an unhappy client)
We have six 5 star reviews for our Tampa office...but for some reason, our rating is a 4.8. Why is that? And, more importantly, how do I get it fixed? https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=kemp+ruge+green+tampa+twiggs&lrd=0x88c2c48aec26ee65:0xaa2e3a3569ca3602,1 Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0 -
Do search engines take into account the location of a sight with regards to links?
Hey everyone! I have a local company and I am just starting my link building campaign. I have a question in regards to how search engines work. If I want to receive web traffic from only the New York area would I want to receive links from sites located in Arizona, Utah or even England and Sweden? Assuming these sights are high in popularity and centered on the same content? Or would it be wiser for me to target smaller, local sights and blogs that are in the New York area? Thanks!
Reviews and Ratings | | LovingatYourBest0 -
Google Places - Main Location Change = New Page?
I have my main Google Places / Google+ Local page in Detroit where I've had it for probably 5 years and have 10 5-star reviews. It shows up pretty well in the local listings. I recently moved to Sioux Falls, South Dakota and while I'm still doing business in Detroit and have an office location, my main location is now Sioux Falls. I've started a new Google+ page here, but it's not doing very well and I don't have many reviews. Which of the following should I do? 1. Create New Page and Leave the Old page where it is Create a new page for Sioux falls and leave the old page in Detroit. It will take some time to build up the new location profile. 2. Change the Address of the Old Page (Detroit) to my new address in Sioux Falls Could I change the address of the old page (Detroit) to my new address in Sioux Falls, then create a new page for Detroit? This would hopefully have my page with all of the reviews, which has been around for awhile, in my new main location and I could create a new page for Detroit. Does anyone have any experience with this? What do you think would be the best approach?
Reviews and Ratings | | JaredDetroit0