Unsolved Subscription ends 28.02.2024

[bartelbi]

Hello. I paid for the subscription on Wednesday, January 03, 2024, and they blocked me on Wednesday, January 28, 2024. You set me up, I was counting on the next payment in February.
Why did it happen?!

[KerryDuggan]

@Alex4C Thank you!

[KerryDuggan]

@zlyireperzenyk Hi,
Thanks for reaching out,
Please contact us via help@moz.com or https://moz.com/help/contact
We will be happy to help.
Cheers,
Kerry.

[KerryDuggan]

@Alex4C Hi,
Thanks for reaching out,
Please contact us via help@moz.com or https://moz.com/help/contact
We will be happy to help.
Cheers,
Kerry.

[zlyireperzenyk]

i have this problem too!

[peytonjoise767]

@JordanHall2341 Thank you for providing such information

[JordanHall2341]

I'm sorry to hear about the issue you're facing. well you should probably

Check Payment Status:
Verify that your payment was processed successfully on January 3, 2024. Confirm the payment method, transaction status, and any relevant details.

Review Subscription Terms:
Look into the terms of your Moz subscription to understand the billing cycle, renewal dates, and any conditions that might affect your account status.

Contact Moz Support:
Reach out to Moz's customer support as soon as possible. They will have access to your account information and can investigate the reason behind the account blockage. Explain the situation and provide any relevant details, such as payment confirmation.

Verify Account Details:
Ensure that your account details, including billing information, are up to date. Sometimes, issues arise due to expired credit cards or other billing information discrepancies.

[Alex4C]

@bartelbi I think it is best to contact them directly so that they can give you a solution. You can do so here: https://moz.com/help/contact