Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • SEO Q&A
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Intermediate & Advanced SEO
    4. 800 Number vs. Local Phone

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    800 Number vs. Local Phone

    Intermediate & Advanced SEO
    4
    5
    2799
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Caleone
      Caleone last edited by

      I have a client with multiple locations throughout the US. They are currently using different 800 numbers on their site for their different locations. As they try to optimize their local presence but submitting to local directories, we are trying to determine two things:

      1. Does having a local number reroute to an 800 number devalue the significance of it being a local number (I've never heard of this, but someone told them it did)

      2. Locality and consistency are important. Assuming they can't remove the 800 numbers from the site, are they better off keeping the 800 numbers on their site and using local numbers every else online OR just using the 800 numbers for all of their local listings?

      1 Reply Last reply Reply Quote 0
      • kpaulin
        kpaulin @johnshearer last edited by

        Yup - even to capital letters...but, you are never going to get 100% perfection - and G knows that too - before we created our custom in-house citation and review tracking solution, we used to use just a simple spreadsheet; the first tab has your Google Places content exactly as it appears, then create a new tab for every citation - one tab group for existing citations that you may want to correct and one tab group for each new one that you create, always referring back to your GP tab as a reference.

        We say internally that Google Places is like an onion - many layers, often stinks and sometimes just makes you cry 🙂

        1 Reply Last reply Reply Quote 1
        • johnshearer
          johnshearer @kpaulin last edited by

          Thanks Keith, i did not realize citations counted all the way down to the "space" level. Some citations auto generate.

          kpaulin 1 Reply Last reply Reply Quote 0
          • kpaulin
            kpaulin last edited by

            Hi Aspirant...

            Regarding point #1, that is definitely a myth - we frequently secure local numbers and redirect these to call centres/800 numbers etc - we're sure that Google can closely associate a regular number with a geographic region, but until they start interrogating the Telco's (which I think even the Big G might struggle with) picking up a redirected number seems to be off their radar.

            In relation to #2, according to our own research, experience, results and with a little help from David Mihm's "Local Search Ranking Factors" you need to honor the NAP "holy trinity" - consistency across all citations (including your clients' website numbers) for Name, Address and Phone is critical to success in local. Not just similar - exact right down to capitalization and spaces...so, if you can't change the 800 numbers (which would be better for Google Places but probably not ideal from a public/consumer perspective) then use the 800 numbers together with Address and Name everywhere - eventually Google will associate the 800 number with the geo location and you and your client will be happy.

            Hope that helps...

            johnshearer 1 Reply Last reply Reply Quote 2
            • SEOPA
              SEOPA last edited by

              1. I don't see how having the local number re-direct to the 1800 would be an issue, from an on-page SEO perspective. As long as Google is seeing the local area code that is consistent with the area you should be fine. For Google Maps there may be a different answer.

              2. Why couldn't they remove the 800 number, or at least have both?

              1 Reply Last reply Reply Quote 0
              • 1 / 1
              • First post
                Last post

              Got a burning SEO question?

              Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


              Start my free trial


              Browse Questions

              Explore more categories

              • Moz Tools

                Chat with the community about the Moz tools.

              • SEO Tactics

                Discuss the SEO process with fellow marketers

              • Community

                Discuss industry events, jobs, and news!

              • Digital Marketing

                Chat about tactics outside of SEO

              • Research & Trends

                Dive into research and trends in the search industry.

              • Support

                Connect on product support and feature requests.

              • See all categories

              Related Questions

              • vtmoz

                Top hierarchy pages vs footer links vs header links

                Hi All, We want to change some of the linking structure on our website. I think we are repeating some non-important pages at footer menu. So I want to move them as second hierarchy level pages and bring some important pages at footer menu. But I have confusion which pages will get more influence: Top menu or bottom menu or normal pages? What is the best place to link non-important pages; so the link juice will not get diluted by passing through these. And what is the right place for "keyword-pages" which must influence our rankings for such keywords? Again one thing to notice here is we cannot highlight pages which are created in keyword perspective in top menu. Thanks

                Intermediate & Advanced SEO | | vtmoz
                0
              • Bee159

                Pages with excessive number of links

                Hi all, I work for a retailer and I've crawled our website with RankTracker for optimization suggestions. The main suggestion is "Pages with excessive number of links: 4178" The page with the largest amount of links has 634 links (627 internal, 7 external), the lowest 382 links (375 internal, 7 external). However, when I view the source on any one of the example pages, it becomes obvious that the site's main navigation header contains 358 links, so every new page starts with 358 links before any content. Our rivals and much larger sites like argos.co.uk appear to have just as many links in their main navigation menu. So my questions are: 1. Will these excessive links really be causing us a problem or is it just 'good practice' to have fewer links
                2. Can I use 'no follow' to stop Google etc from counting the 358 main navigation links
                3. Is have 4000+ pages of your website all dumbly pointing to other pages a help or hindrance?
                4. Can we 'minify' this code so it's cached on first load and therefore loads faster? Thank you.

                Intermediate & Advanced SEO | | Bee159
                0
              • deelo555

                High resolution (retina) images vs load time

                I have an ecommerce website and have a product slider with 3 images. Currently, I serve them at the native size when viewed on a desktop browser (374x374). I would like to serve them using retina image quality (748px). However how will this affect my ranking due to load time? Does Google take into account image load times even though these are done asynchronously? Also as its a slider, its only the first image which needs to load. Do the other images contribute at all to the page load time?

                Intermediate & Advanced SEO | | deelo555
                1
              • Waismann

                Different Header on Home Page vs Sub pages

                Hello, I am an SEO/PPC manager for a company that does a medical detox. You can see the site in question here: http://opiates.com. My question is, I've never heard of it specifically being a problem to have a different header on the home page of the site than on the subpages, but I rarely see it either. Most sites, if i'm not mistaken, use a consistent header across most of the site. However, a person i'm working for now said that she has had other SEO's look at the site (above) and they always say that it is a big SEO problem to have a different header on the homepage than on the subpages. Any thoughts on this subject? I've never heard of this before. Thanks, Jesse

                Intermediate & Advanced SEO | | Waismann
                0
              • EnvoyWeb

                Duplicate Content www vs. non-www and best practices

                I have a customer who had prior help on his website and I noticed a 301 redirect in his .htaccess Rule for duplicate content removal : www.domain.com vs domain.com RewriteCond %{HTTP_HOST} ^MY-CUSTOMER-SITE.com [NC]
                RewriteRule (.*) http://www.MY-CUSTOMER-SITE.com/$1 [R=301,L,NC] The result of this rule is that i type MY-CUSTOMER-SITE.com in the browser and it redirects to www.MY-CUSTOMER-SITE.com I wonder if this is causing issues in SERPS.  If I have some inbound links pointing to www.MY-CUSTOMER-SITE.com and some pointing to MY-CUSTOMER-SITE.com, I would think that this rewrite isn't necessary as it would seem that Googlebot is smart enough to know that these aren't two sites. -----Can you comment on whether this is a best practice for all domains?
                -----I've run a report for backlinks.  If my thought is true that there are some pointing to www.www.MY-CUSTOMER-SITE.com and some to the www.MY-CUSTOMER-SITE.com, is there any value in addressing this?

                Intermediate & Advanced SEO | | EnvoyWeb
                0
              • rufo

                Help - .ie vs .co.uk in google uk

                We have a website that for years has attracted a high level of organic searches and had a very high level of links.  It has the .ie extension (Ireland) and did very well when competing in the niche market it is in on google.co.uk.  We have the same domain name but in .co.uk format and basically redirected traffic to it when people typed in .co.uk instead.  Since the latest panda update, we have noticed that the number of visits organically has dropped to a quarter of what it was and this is continuing to go down.  We have also noticed that the .ie version is no longer listed in google and has been replaced by .co.uk.  As we've never exchanged or submitted links for the .co.uk domain this means there are only links indexed in google. Is there any way I can get google to re-index the site using the .ie domain rather than the .co.uk domain?  I am hemorrhaging sales now and becoming a much more withdrawn person by the day!!! PS - the .co.uk domain is set up as a domain alias in plesk with both .ie and .co.uk domain dns pointing to the the same IP address. Kind Regards
                Steve

                Intermediate & Advanced SEO | | rufo
                0
              • Paul78

                Maximum number of links

                Hi there, I have just written an article that is due to be posted on an external blog, the article has potentially 3 links that could link to 3 different pages on my website, is this too much? what do you recommend being the maximum number of links? Thanks for any help

                Intermediate & Advanced SEO | | Paul78
                0
              • nicole.healthline

                Wordtracker vs Google Keyword Tool

                When I find keyword opportunities in Wordtracker, I'll sometimes run them through Adwords Keyword tool only to find that Google says these keywords have 0 search volume. Would you use these keywords even though Google says users aren't searching for them?

                Intermediate & Advanced SEO | | nicole.healthline
                0

              Get started with Moz Pro!

              Unlock the power of advanced SEO tools and data-driven insights.

              Start my free trial
              Products
              • Moz Pro
              • Moz Local
              • Moz API
              • Moz Data
              • STAT
              • Product Updates
              Moz Solutions
              • SMB Solutions
              • Agency Solutions
              • Enterprise Solutions
              Free SEO Tools
              • Domain Authority Checker
              • Link Explorer
              • Keyword Explorer
              • Competitive Research
              • Brand Authority Checker
              • Local Citation Checker
              • MozBar Extension
              • MozCast
              Resources
              • Blog
              • SEO Learning Center
              • Help Hub
              • Beginner's Guide to SEO
              • How-to Guides
              • Moz Academy
              • API Docs
              About Moz
              • About
              • Team
              • Careers
              • Contact
              Why Moz
              • Case Studies
              • Testimonials
              Get Involved
              • Become an Affiliate
              • MozCon
              • Webinars
              • Practical Marketer Series
              • MozPod
              Connect with us

              Contact the Help team

              Join our newsletter
              Moz logo
              © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
              • Accessibility
              • Terms of Use
              • Privacy

              Looks like your connection to Moz was lost, please wait while we try to reconnect.