Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Server is taking too long to respond - What does this mean?
-
A client has 3 sites that he would like for me to look at. Whenever I attempt to on my home internet I get this message:
The connection has timed out
The server is taking too long to respond.When I take my iphone off wifi and use AT&T, the site comes up fine. What is going on here?
-
More than likely it was one 3 things, a DNS issue, a peering issue, or a temp ban.
If you were currently ftp'ing into the site and had too many threads open, usually above 4 or 5 but all depends on the server setting. They can issue a temporary ban on your ip address for the site. Depending on how the server is set up, you can either get an explicit message, which is bad. Or you can just get an error like you, which is good and it means the server is shedding the load.
A DNS issue could be that a name server is down somewhere or having other problems. You generally cannot do anything about this and they are generally fixed quickly because of the amount of sites / information hosted on them is vital.
A peering problem, like a DNS issue is usually spotty. More than likely that is what was happening. A peering issue means you cannot access the "chunk" of internet that the peer directs traffic through. So say you can access 99.9% of everything you want, because it is not going through the peer with the issues.
The best tools you can use to diagnose these problems are TOR, it is a socks proxy that routes your traffic so essentially you will be accessing the site through another isp, who could not be having peering or DNS issues with the hosting isp. Also you can use http://www.whatsmydns.net/ which will let you know what different dns servers around the world are returning. It will let you know if a major DNS server is having an issue. For general checking you can use this as well, http://www.downforeveryoneorjustme.com/
-
Check with the IT folks or hosting service for your client. I think this is an outside chance, but if you have been running spiders from your home computer to check the site, you may have been hitting it too hard and slowed the site down and the server may be blocking your IP as you are seen as a spammer. That is why you change ISPs you are golden as you are seen as a different "user".
I took down one of our sites once with a spidering tool. They were pushing new code right when I hit the site. Also, the number of requests a second I thought were ok, well, it was during peak traffic time. (DOH!)
I adjusted my crawl rate down and everything was ok. Again, this is just a guess, but worth checking considering your symptoms.
Good luck!
-
Yeah they all work for me too.
So this remains one of the weirder topics on here but for different reasons than I first suspected. ..I'm really not sure what to tell you. Sorry.
-
They all work for me
the topsmagic site takes a while to load though -
-
that's weird. what are the domains let's see if I can access them?
-
Wait are you saying this is just for your clients' sites? You can access other sites just fine? That's how you posted this question?
Sorry i'm confused.
-
My internet is working fine. I'm on moz.org right now using my internet. It's only when I attempt to visit those 3 websites.
-
Your internet and/or router is down..? Yeah I'd power-cycle the router and modem and try again. Or contact your cable company.
No offense but this is one of the weirdest Q&A posts I've seen here. I'm having a weird morning though so it totally fits.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
URL too long. Shorten and redirect, or leave alone?
MOZ is indicating that i have several URLs that are too long. Should I shorten the URLs and redirect the long URLs to the new, shorter, URL? Or should i leave them alone, as I've been reading to avoid redirects.
Technical SEO | | Hanover4401 -
How long does Google takes to re-index title tags?
Hi, We have carried out changes in our website title tags. However, when I search for these pages on Google, I still see the old title tags in the search results. Is there any way to speed this process up? Thanks
Technical SEO | | Kilgray0 -
How Long To Recover Rankings After Multi-Day Site Outage?
Hi, A site we look after for a client was down for almost 3 days at the start of this month (11th - 14th of May, to be exact). This was caused by my client's failure to verify their domain name in accordance with the new ICANN procedures. The details are unimportant, but it took a long while for them to get their domain name registration contact details validated, hence the outage. Very soon after this down time we noticed that the site has slipped back in the Google rankings for most of the target keywords, sometimes quite considerably. I guess this is Google penalizing this client for their failure to keep their site live. (And they really can't have too many complaints about this, in my opinion). The good news is that the rankings show signs of improving again slightly. However, they have not recovered all the way to where they were before the outage, two weeks ago. My question is this ... do you expect that the site will naturally re-gain the previous excellent rankings without us doing anything? If so, how long do you estimate this could take? On the other hand, if Google typically penalizes this kind of error by 'permanently', is there is anything we can do to help signal to Google that the site deserves to get back up to where is used to be? I am keen to get your thoughts, and especially to hear from anyone who has faced a similar problem in the past. Thanks
Technical SEO | | smaavie0 -
Schema.org how long does it take?
Since 5 days ago I changed my html template in my ecommerce to comply with schema.org for products. How long does it take to be seen on google, our keyword 4700DN, its one that appears in the top 10 results, but it still doesnt show it with schema.org (price+starts+ratings) What should I do? http://www.google.com/webmasters/tools/richsnippets?view=cse&url=http%3A%2F%2Fwww.theprinterdepo.com%2Fhp-color-laser-4700dn-printer-q7493a
Technical SEO | | levalencia10 -
How long should I keep 301 redirects?
I have modified a the URL structure of a whole section of a website and used mod_rewrite 301 redirect to match the new structure. Now that was around 3 months ago and I was wondering how long should I keep this redirect for? As it is a new website I am quite sure that there are no links around with the old URL structure but still I can see the google bot trying from time to time to access the old URL structure. Shouldn't the google bot learn from this 301 redirect and not go anymore for the old URL?
Technical SEO | | socialtowards0 -
How long will Google take to stop crawling an old URL once it has been 301 redirected
I need to do a clean-up old urls that have been redirected in sitemap and was wondering about this.
Technical SEO | | Ant-8080 -
/index.php in sitemap? take it out?
Hi Everyone, The following was automatically generated at xml-sitemaps.com Should I get rid of the index.php url from my sitemap? If so, how do I go about redirecting it in my htaccess ? <url><loc>http://www.mydomain.ca/</loc></url>
Technical SEO | | RogersSEO
<url><loc>http://www.mydomain.ca/index.php</loc></url> thank you in advance, Martin0 -
.htacess file format for Apache Server
Hi, My website having canonical issue for home page, I have written the .htaccess file and upload the root directory. But still I didn't see any changes in the home page. I am copying syntax which one I have written in the .htaccess file. Please review the syntax and let me know the changes. Options +FollowSymlinks RewriteEngine on #RewriteBase / re-direct index.htm to root / ### RewriteCond %{THE_REQUEST} ^./index.htm\ HTTP/ RewriteRule ^(.)index.htm$ /$1 [R=301,L] re-direct IP address to www ### re-direct non-www to www ### re-direct any parked domain to www of main domain RewriteCond %{http_host} !^www.metricstream.com$ [nc] RewriteRule ^(.*)$ http://www.metricstream.com/$1 [r=301,nc,L] Is there any specific htaccess file format for apache server? Thanks, Karthik
Technical SEO | | karthik-1755440