Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
"5XX (Server Error)" - How can I fix this?
-
Hey Mozers!
Moz Crawl tells me I am having an issue with my Wordpress category - it is returning a 5XX error and i'm not sure why? Can anyone help me determine the issue?
Crawl Issues and Notices for:
http://www.refusedcarfinance.com/news/category/news
We found 1 crawler issue(s) for this page.
High Priority Issues
1
5XX (Server Error)
5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.
-
One more thing I want to add:
Search engines can remove your site from their index after they repeatedly get such a response. To prevent deindexing, use SEO tools to audit your site and detect 5xx errors in time. You can fix errors using three strategies:
Reload the page to check if the issue was merely momentary.
Check the error log on the site.
Consider any changes or upgrades to the system that you have carried out recently and roll them back until the issue is resolved. -
A 5xx server error is an error which occurs when server doesn’t fulfill a request.
It’s quite difficult to detect and fix each occurrence of these errors, but search engines don’t like them, especially 500 and 503 errors.
-
- Reload the page in case the issue was merely momentary.
- Check the error log on the site.
- Consider any changes or upgrades to the system that you have carried out recently and roll them back until the issue is resolved.
-
@asim21.. Hi asim.. hope you are well.
What is 5XX server error?
5XX (Sever Error) is occur when a valid request wad made by the client but the server failed to complete the request. Hence there is issue on server side. This error should be fixed for better performace and SEO of your website.
How to Fix..
1. Clear cookies and chaches:
Sometimes 5xx errors are due to the cookies related to the website, so deleting these and refreshing the browser can often solve the problem. To do this, enter your web browsers History and select Delete. To remove the cookies from some devices you may need to check the box next to Cookies before hitting delete. Refresh your page and check to see if the error code represents itself.
2. Contact your host/server and creat a support ticket.
If the problem continues, the best step is to contact your hosting provider or create a support ticket and they will fixed this issue on their side . Chances are they are already on top of it or undergoing maintenance, but this will help put your mind at ease and give an idea of when it may be up and running again.
I am adding one of my website for promotion.. kindly visit to support me Visit my website
thanks. -
5xx server errors present a big issue because they directly harm your visitor’s experience. Imagine having an eCommerce store, and your visitors keep receiving these server errors. Do you think they’ll keep trying and eventually purchase something? Hello I'm the Owner of Reactormoney.com
No, they’ll go next door and buy from the competition.
And what about search engines like Google? If they receive 5xx server errors just occasionally, then you probably don’t have much to fear. But if the 5xx server errors are persistent, then it’s likely you’ll see a steady decline in organic traffic.
In this article we’ll cover why 5xx server errors are bad for SEO, what the most common 5xx server errors are, how to find out if your site’s server returns them, what causes this, and how to fix them.
So we need to fix it.
3 Simple Steps to Clearing a 5XX Error
5XX errors are server-side meaning the problem is not likely to lie within your internet connection or device. There will be an error with your website server.
In the unlikely event that there is an issue with something on your end, there are a few simple steps you can take before seeking further help and advice.
1. Refresh your browser
The problem may only be temporary, reloading the page will often prove successful. You can do this by resubmitting the URL from the address bar, pressing F5 or Ctrl-R on your keyboard.
2. Remove cookies
Sometimes 5xx errors are due to the cookies related to the website, so deleting these and refreshing the browser can often solve the problem. To do this, enter your web browser's History and select Delete. To remove the cookies from some devices you may need to check the box next to Cookies before hitting delete. Refresh your page and check to see if the error code represents itself.
3. Contact your host/server
If the problem continues, the best step is to contact your host or server directly to find out what the problem is. Chances are they are already on top of it or undergoing maintenance, but this will help put your mind at ease and give an idea of when it may be up and running again. Here are articles that might help: Best fish finder under 1000
-
5XX (Server Error) 5XX errors (e.g., a 503 Service Unavailable error) are shown when a valid request was made by the client, but the server failed to complete the request. This can indicate a problem with the server, and should be investigated and fixed.
Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are articles that might help: best gaming laptop for sims 4
-
My Search Console account showing 2k Server Errors for both Desktop & Smartphone. I'm confused why it is showing these errors, as when I open these URLs on Desktop as well as on Mobile browser they are working fine.
What does that mean, do I need to work on it? and How? is there any problem with Google Crawling? Is Google cannot crawl these pages?
If the URL is opening and not showing any error it means The URL is fine? Can I ignore the Search Console error?
-
Good question! I've seen this happen with a few clients.
Here is my process for reviewing 5xx errors:
- Manually check a handful of reported 5xx URLs and note their status codes. Often times upon manual inspection, you'll often find that these pages return different status codes (200, 4xx).
- Perform a crawl using Screaming Frog and watch the "Status Codes" report. Watch to see if URL go from getting crawled as 200 to 5xx status codes.
- If this is the case, the issue might that your hosting can't handle the requests getting sent to your site. If not and your URLs are getting reported as 200, it might been a temporary status the crawler found.
- If possible, check your log files to see if Googlebot is returning a large number of 5xx errors.
Overall, if you only find a few 5xx errors in Search Console and your log files but don't find them in when you crawl the site, you're probably OK. However, if a crawl consistently reveals them or you see a large number in your log files then it's a high priority item to flag to your developers. You may need to consider upgrading your hosting or rolling back any recent development changes that were made. Definitely lean on your developer's insights here.
-
Hi Maria,
I'm also facing the same issue. Can you guide me how to resolve it because your issue is old I think till now you got a solution. I'm also facing issue on my Page URL. I'm waiting for your response as I also have android gaming blog so may be your solution work for me.
-
Hi,
My Search Console account showing 2k Server Errors for both Desktop & Smartphone. I'm confused why it is showing these errors, as when I open these URLs on Desktop as well as on Mobile browser they are working fine.
What does that mean, do I need to work on it? and How? is there any problem with Google Crawling? Is Google cannot crawl these pages?
If the URL is opening and not showing any error it means The URL is fine? Can I ignore the Search Console error?
Is there any issue with server-side rendering? Please help me as I want to fix this ASAP.
Awaiting help on this!
-
Hi there! Sorry to hear you're having trouble.
Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.
Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does my "spam" site affect my other sites on the same IP?
I have a link directory called Liberty Resource Directory. It's the main site on my dedicated IP, all my other sites are Addon domains on top of it. While exploring the new MOZ spam ranking I saw that LRD (Liberty Resource Directory) has a spam score of 9/17 and that Google penalizes 71% of sites with a similar score. Fair enough, thin content, bunch of follow links (there's over 2,000 links by now), no problem. That site isn't for Google, it's for me. Question, does that site (and linking to my own sites on it) negatively affect my other sites on the same IP? If so, by how much? Does a simple noindex fix that potential issues? Bonus: How does one go about going through hundreds of pages with thousands of links, built with raw, plain text HTML to change things to nofollow? =/
Technical SEO | | eglove0 -
How to fix keyword cannibalization?
Hello All, I am a webmaster of http://www.bannerbuzz.com and I have some problem in keyword cannibalization in my store, i have lots of categories related to banners, and in Banner section my my keyword is vinyl banners and my all categories urls structure connected with vinyl banners, I am definitely sure that keyword cannibalization issue in my website and i want to resolve it as soon as possible, so can anyone please help me how can i resolve this issue with effective way or without affected my keyword ranking? My Keywords Vinyl Banners : http://www.bannerbuzz.com/full-color-vinyl-banners.html
Technical SEO | | CommercePundit
Custom Banners : http://www.bannerbuzz.com/custom-vinyl-banners.html
Outdoor Banners : http://www.bannerbuzz.com/outdoor-vinyl-banners.html My 1 keyword vinyl banners is affected, so can anyone please look at these pages and let me know how can i resolve keyword cannibalization from my website.? Thanks
BannerBuzz.com0 -
What is the difference between "Referring Pages" and "Total Backlinks" [on Ahrefs]?
I always thought they were essentially the same thing myself but appears there may be a difference? Any one care to help me out? Cheers!
Technical SEO | | Webrevolve0 -
Using the word "FREE" in domain name
Hi, This may seem like a simple question but a new client of mine wishes to use a domain name with the word "free" in it. The website will offer free activity vouchers. I couldn't see this being a problem as there a lot of websites that do this although he was told it may present a problem with the search engines thinking the site was spammy. It won't be and will be offering information and vouchers on local sporting activities. I was wondering if anybody could clarify this please so I can give him a more definitive answer to his question. Thanks for your help.
Technical SEO | | malinkymedia0 -
Error: Missing Meta Description Tag on pages I can't find in order to correct
This seems silly, but I have errors on blog URLs in our WordPress site that I don't know how to access because they are not in our Dashboard. We are using All in One SEO. The errors are for blog archive dates, authors and just simply 'blog'. Here are samples: http://www.fateyes.com/2012/10/
Technical SEO | | gfiedel
http://www.fateyes.com/author/gina-fiedel/
http://www.fateyes.com/blog/ Does anyone know how to input descriptions for pages like these?
Thanks!!0 -
How do I fix the h1 tag?
No More Than One H1 Tag Easy fix <dl> <dt>Number of H1s</dt> <dd>2</dd> <dt>Explanation</dt> <dd>Best practices for both SEO and accessibility require only a single H1 tag. The H1 is meant to be the page's headline, and thus, multiple H1s are confusing. Consider employing H2, H3 or CSS styles to achieve the same results with text visualization.</dd> <dt>Recommendation</dt> <dd>Remove multiple instances of the H1 tag, so that only one exists on the page.</dd> <dd>I get this error yet it does not tell me how to fix it. I'm not even sure what the H1 tag is?
Technical SEO | | 678648631264
</dd> </dl>0 -
404 crawl errors from "tel:" link?
I am seeing thousands of 404 errors. Each of the urls is like this: abc.com/abc123/tel:1231231234 Everything is normal about that url except the "/tel:1231231234" these urls are bad with the tel: extension, they are good without it. The only place I can find this character string is on each page we have this code which is used for Iphones and such. What are we doing wrong? Code: Phone: <a href="[tel:1231231234](tel:7858411943)"> (123) 123-1234a>
Technical SEO | | EugeneF0 -
Meta tag "noindex,nofollow" by accident
Hi, 3 weeks ago I wanted to release a new website (made in WordPress), so I neatly created 301 redirects for all files and folders of my old html website and transferred the WordPress site into the index folder. Job well done I thought, but after a few days, my site suddenly disappeared from google. I read in other Q&A's that this could happen so I waited a little longer till I finally saw today that there was a meta robots added on every page with "noindex, nofollow". For some reason, the WordPress setting "I want to forbid search engines, but allow normal visitors to my website" was selected, although I never even opened that section called "Privacy". So my question is, will this have a negative impact on my pagerank afterwards? Thanks, Sven
Technical SEO | | Zitana0