"We are collecting your traffic data now!" message displayed for many days
-
I am getting this message: "We are collecting your traffic data now! You should see your traffic metrics here within the next 24 to 48 hours." for more then 3 days now and I'm starting to worry...
Is this showing only to me or is a delay on all MOZ accounts?
-
Hey There,
I would recommend writing into us at help@moz.com with your campaign information so that we can look into the issue more directly and forward the information over to our engineers if necessary.
We look forward to hearing from you there soon.
Chiaryn
-
Hi, I'm having the same experience Sorina above for one of my campaigns. It was set up on Friday and it's Tuesday now...
-
Glad to hear it, Sorina! Let us know if you run into any other issues.
Chiaryn
-
Hi Chiaryn,
Everything is OK now, both data from Analytics and Facebook/twitters now show up.
Thank you!
-
Hey Sorina,
I took a look at all of your campaigns in both Moz Analytics beta and PRO and it looks like the traffic data is update for all of your campaigns. Can you take another look and let me know if you are still seeing the error message? If so, please let me know which campaign you are seeing the error on. You can email us directly at help@moz.com if you prefer to keep the campaign information private.
I look forward to hearing back soon.
Chiaryn
Help Team Ninja -
Chiaryn,
This clears up the question I had but it does not clear up the original question. Can your look at Sorina's original question? I cannot tell if she is having a problem or if it is just taking a little longer to run the report.
Ron
-
Hey Ron,
We actually update our Google Analytics data on Mondays and the rest of the campaign information is based on the day of the week that your campaign was set up. So, if your data updates on Wednesdays or Thursdays, than it is because they were created on a Wednesday or a Thursday.
I hope that clears things up.
Chiaryn
-
They usually gather information for the reports on Wednesdays or Thursdays. My guess is that you will need to wait until then. You might want to e-mail tech support to see if anything else is going on.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved MOZ API to Google Data Studio
Dopes MOZ have anything like this? https://www.semrush.com/features/google-data-studio-connector/
Product Support | | WebMarkets0 -
Is it possible to retrive & download previous data after the subscription cancellation?
I do not want to continue the Moz pro services anymore. So if I cancel my Moz subscription now, Is it possible to download previous data?
Product Support | | promodirect1 -
I cancelled a day after my billing date. Will i be able to receive a refund?
I signed up for the trial, and i dont plan on renewing the service at this time. I cancelled it as soon as i received the email notification for renewal, will i be able to receive a refund? thanks.
Product Support | | INFINIT_C0 -
Twitter data in campaigns
Hi I had to reset my Twitter account in campaigns yesterday and theres now no data in them, i take it then that we must allow few days for data to propagate into our campaigns when we reset, or is there possibly and error ? (has been about 24 hours since i reset) All Best Dan
Product Support | | Dan-Lawrence0 -
"Branded Reports" not branded email
I am a new Moz customer and specifically chose the $149 plan to get "branded reports" My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ. This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
Product Support | | GEWEB1 -
Duplicate Content Report: Duplicate URLs being crawled with "++" at the end
Hi, In our Moz report over the past few weeks I've noticed some duplicate URLs appearing like the following: Original (valid) URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green Duplicate URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green**++** These aren't appearing in Webmaster Tools, or in a Screaming Frog crawl of our site so I'm wondering if this is a bug with the Moz crawler? I realise that it could be resolved using a canonical reference, or performing a 301 from the duplicate to the canonical URL but I'd like to find out what's causing it and whether anyone else was experiencing the same problem. Thanks, George
Product Support | | webmethod0 -
When will MOZ allow you to pull data by a specific date range?
I can only pull by week at the moment. When will it be possible to pull custom date ranges?
Product Support | | webbmason2 -
Had to reactivate my account and now my campaign is completely gone -- eeek!
Hi, I recently had to change my bank and forgot that my payment for my moz PRO subscription was automatically deducted on a monthly basis from the older bank. I just realized this recently and have switched over my payment card to reactivate my account but now I see that my campaigns have been wiped as well. Could you please please please, reactivate my past campaign. There was so much history/past information there and I won't be able to recreate it to see the changes in the campaign and measure progress! Please help! I would really appreciate it. I am coming to the MozCon conference in just a couple of weeks and am looking forward to more wonderful insights from you guys! Thanks much, Christina Kettman
Product Support | | ChristinaMaria0