New to MOZ, can't create a campaign.
-
I just started the free trial today, but I can't setup a campaign. Everywhere I go (http://analytics.moz.com/pro/home, http://analytics.moz.com/manage-campaigns), all I see is:
Oops! Try refreshing the page, if that doesn't work, please click here to contact our help team.
Is something broken?
-
Hey!
This is somewhat of a common issue with strange configuration issues with specific machines. Especially on Macs.
Our engineers have identified three possible causes and solutions for this issue:
-
Highly sensitive anti-virus software. The way to get around this is to whitelist moz.com in the software. If you are running Sophos Anti-Virus on Mac. Disable the option 'Block malicious downloads from websites, protecting your Mac from obfuscated, polymorphic and zero-day threats before reaching your browser'.
-
Enterprise firewalls that block us, which you may need to work with your IT department on if you do not have direct access to your firewall settings.
-
VPN connection/profiles. Disabling or removing the VPN profile has been known to be a common issue.
We confirmed that the problem was the Cisco AnyConnect client installed on his machine. Even if the client isn't actively running, a background service it installs blocks CORS requests. Uninstalling it allowed him to use MA immediately.
Here's an article describing the problem, and a possible workaround:
http://www.bennadel.com/blog/2559-cisco-anyconnect-vpn-client-may-block-cors-ajax-options-requests.htmUltimately our guess is a software update is compromising key security files that are preventing access to ajax options requests and a last resort fix has been a re-install of an OS. It's very tricky but hopefully one of the above issues is the culprit, which can be fixed.
Hope this helps!
-
-
If you do have problems in the future, could you send us a note at help@moz.com? There's some one-on-one help we can give you with a couple of alternatives. Thanks!
-
I did a little more digging, and here's what I found. When connected to the network in question, I get numerous errors in the browser console like this when loading the pro home or campaign pages:
XMLHttpRequest cannot load http://vanguard.moz.com/pro-home/campaign-list-lite/prod.3938937. Origin http://analytics.moz.com is not allowed by Access-Control-Allow-Origin. (home, line 0)
I do not get those errors (at least I have not thus far) when connected to other networks. I don't know much about the network setup here, but I do believe there is a proxy in place.
-
So glad to hear that, and thanks for letting us know that it's fixed!
-
To answer my own question, the problem seems to have been network/firewall related. When I switched to a different internet connection, everything started working fine...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
KD according to MOZ.
Hello, I want to know how moz calculates the keyword difficulty? What are the basic things which moz pro consider while calculating keyword difficulty? I wanna Calculate the KD of JB Battery Keywords,
Getting Started | | Shafqat_mehmood0 -
Moz site crawl doesn't work
The Moz site crawl isn't working for my campaign, but works for the site's on demand crawl. The search should not be disallowed by robots.txt or the headers. I'd like to be able to track the website for the campaign so I can see SEO gains / losses and increases / decreases in indexing.
Getting Started | | DrainKing0 -
Can someone help me to gain Moz trust and domain authority?
Hi someone help me how to gain moz trust and domain authority for my web site. here is my web addresss: www.bassinotary.com/ please tell me how i can improve ranking for my site. please help. thanks.
Getting Started | | grbassi0 -
Why does the MOZ bar not work on SERPs with site links?
Maybe a dumb question (am a beginner), but MOZ bar shows no information on SERP results with site links? I'm sure there's a reason? What is it?
Getting Started | | RionHaber0 -
My question is, when you translate your website to another language, does moz crawl both or do i have to add another campaign to moz so that they can crawl it seperately?
Hello, i recently translated my website to spanish, keywords,meta tags, content etc. All of our URL for the translated pages start "ep", which symbolizes espanol. My question is, does moz crawl those pages along with my english pages? or do i have add another campaign for moz to crawl my spanish pages seperately?
Getting Started | | prestigeluxuryrentals.com0 -
I'm setting up a new campaign and getting the error "This does not appear to be a valid URL" What's wrong?
I've tried multiple times (over 2 days) with every variation of the URL with no luck. Any ideas for why the URL does not seem to be working?
Getting Started | | jgrammer0 -
Can you set up a custom report for keywords with a label attached
I'm looking to set up a custom ranking report, but I just want the report to show up keywords that I have attached a certain label to. I've attached a custom label to a number of my keywords. Ideally I would like a report which just showed me the performance of these keywords. Does anybody know of a way to do this? Thanks in advance.
Getting Started | | Fergus_Macdonald0 -
Moz Analytics Beta Question
I've been invited to the Moz Analytics Beta; however, I am not seeing any data for any of my campaigns. Do I have to do something specific to enable the beta, or does it take a while for information to appear?
Getting Started | | Schwaab1