Bing Local Lists Yelp Reviews From Another Business At Shared Address
-
Hi everyone, I am having a problem with Bing local listings and am hoping someone might be able to help me out.
Basically I am working with a business that shares an address with another (separate legal entities, different owners, different phone, different domain). Both are bathroom remodelers, but one uses the space as a storefront/showroom, the other is strictly a service area business and uses the space for storage/office space (this is the one I am working with). I have claimed their listing on bing local and set it to hide the address.
The problem I am having is that for whatever reason, Bing local is associating the yelp page of business 1 (showroom) with business 2 (business 2 is not currently on yelp).
My question: what options do I have to remedy this? Is there a way to request a manual review of sorts to have this fixed? Would it be sufficient to create/verify a yelp page for business 2 and hope that Bing picks up on this?
-
Hi Ron,
As I mentioned above, one business will be closing down soon and in the meantime I am just trying to minimize problems like this. That is why I have hesitated to set up a full set of directory listings for the new business until the other is ready to fully step down and out of the picture. But maybe it is time to revisit that idea.
And thanks for the information about the USPS database... I never even considered this before.
-
Thanks for your feedback, Miriam. My original thought was to have them set up suite numbers, however one business (the one out of my control) will be closing shortly and the other will be taking over the entire space. In the meantime I am just trying to do what little I can to avoid these types of confusions.
Maybe this incident will be what it takes for me to convince them to do things my way rather than just keeping me around for damage control
Thanks again for your suggestions.
-
This is an interesting problem. I would take your Yelp idea a few steps further by creating a full set of local directory listings for both entities either through Moz local or manually. If one of the entities is wholesale and the other retail I would definitely consider highlighting this when you write up the descriptions for these directory listings. If they are addressing different markets I would highlight this as well.
Another thing you may consider is signing up both businesses with one of the USPS business services as these require you to put in a unique FEIN number for each entity. The fact that these are different entities will be highlighted in the USPS database as a result. The USPS database is key reference point the search engines utilize. So making it clear that these are separate entities in the USPS database should be helpful as well.
-
Hi There, RBMac!
Yes, I am with you on ensuring that both businesses have a Yelp profile, and this could potentially resolve the issue you are experiencing, but in reading through your scenario, I think there is a larger issue at hand that both business owners should discuss. The presence of two businesses in the same industry occupying the same address is pretty much the recipe for running into this type of citation confusion, which can then sometimes lead to even larger problems in Google (lack of trust, accidental merging, etc.). Given that these are two legally separate entities, have the business owners considered getting a legal suite number for one of the two businesses, to permanently differentiate them? While this would not completely remove the risk of merging or other mix-ups like the one you're seeing with Yelp, it could substantially decrease that risk. You would then, of course, want to be sure that all citations correctly reflected the separate addresses. Something to consider.
-
OK, so maybe I asked this question a little prematurely...
After inspection of the local setup of the business with the showroom I am finding out they have quite a shit show going on. There are a number of issues, but most importantly (presumably) Bing local has them listed at an old (incorrect) address with an old (incorrect) phone number. So, presumably that is the reason Bing can't associate their local results with their Yelp page (which has all of their current details) and is falling back to business 2 because it shares the same address.
If this is the case, I should be able to encourage the showroom to claim and update their bing listing and hopefully this will fix everything.
Is that a reasonable assumption or are there other measures I should take as well?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google my business phone reporting? Doesnt cross state lines.
We have a branch in Toledo Ohio, which is close to the Michigan border. Cleary we get calls for direction from Michigan customers. However, our phone reporting does not cross the state line. Any ideas? This happens at other branches that cross state lines as well.
Reviews and Ratings | | bakergraphix_yahoo.com0 -
Do Product Ratings or Reviews Improve Google Rankings?
The is a lot of info on the web about how business reviews/ratings improve local search result rankings. However do product ratings or reviews improve PDP/PLP/Homepage (not local) rankings?
Reviews and Ratings | | rigelcable0 -
Does having a Google My Business website help my local seo?
Everybody says it's important to put as much information as you can into your Google My Business listing. I'm wondering if it helps to take Google up on it's offer to give you a free website in addition to the website I already have of my own.
Reviews and Ratings | | KenLapp1 -
Experience Getting Google Reviews Restored?
Does anyone have any experience or know anyone with experience getting google reviews restored? We have no technical issues with our Google business pages/locations, but for some reason, they deleted some of our recent reviews. These reviews were not at our location or review station or anything like that. A couple of the profiles were very new accounts, and a couple of the users posted reviews for a few locations, however, they were legitimate reviews that they did on their own. I was hoping someone had an idea of what to do to appeal to Google or if there was a form to fill out to get our reviews restored. Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup1 -
Beware of Fishy 4-Star Reviews
Hello to all our folks who market local businesses! I came across something this week that I felt was important enough to share. Hopefully, if you're a Moz blog reader or a Moz Local customer, you're already well aware of the importance of monitoring your Google My Business reviews on an ongoing basis, responding to them as they come in, whether they're positive or negative. And, you know to be on the lookout for spam reviews. But a strange new form of spam seems to be emerging that might be really easy to overlook at first. We're all familiar with the spammer who leaves you fake 1-star reviews for the purpose of harming your brand. But you might not immediately be suspicious of a 4-star review, or even a string of 4-star reviews until you realize your former 5 star rating has been whittled down by a succession of less-than-perfect, fake reviews. The worst thing, I think, about this tactic, is that it can be overlooked. Jason Brown has captured this phenomenon in his recent post: http://reviewfraud.org/4-star-negative-review-attacks/ and I highly recommend reading it and paying extra attention to any 4-star reviews companies you market may be receiving. I'd suggest, if you find this going on with any of the GMB listings you manage, you report it to Jason so that he can continue to track this activity. He's a Google forum TC, and, perhaps, with enough evidence, he might eventually be able to make a case to Google about this practice.
Reviews and Ratings | | MiriamEllis5 -
Review stars dropped off in Google from Rich Snippets (started in October '17 - Jan '18 timeframe)
Our review stars from Rich Snippets are not showing up in Google for Novus products. I believe these are structured correctly or at least there are no errors. We have tried to troubleshoot on our own and asked multiple SEO'er's and partners, but have not had success. Turning to MOZ! They were there in September/October timeframe but dropped off in October to January timeframe. example URL: https://www.google.com/search?q=hif+1+alpha+antibody&oq=hif+1+alpha+antibod (It seems to be off all products); This started in October to January time frame so was before the latest algo update.
Reviews and Ratings | | revelkayla0 -
Google Reviews & Third Party Reviews
Hi We have a third party review provider, but were also looking at increasing our Google reviews. However after more research, should Google reviews only be used on local listings? For organisations which don't have a physical location to buy from - is the solution to use organisation schema, which incorporates 'reviews on other sites' with the hope Google may show your Feefo review count? When checking similar companies - all seem to have the organisation knowledge card and not the local Google My Business listing. Is it worth pursuing extra reviews on Google My Business or not? Thanks!
Reviews and Ratings | | BeckyKey0 -
How to display reviews from review sites on your own website?
Is there a good way to display reviews that people have left on sites like Yelp, City Search, Google, etc on your own website without triggering duplicate content issues? It's hard to get reviews, so I'd like to make the most out of the ones that I get.
Reviews and Ratings | | atstickel0