Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Track AI Overviews in Keyword Research
      Moz Pro

      Track AI Overviews in Keyword Research

      Try it free!
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Unlock flexible pricing & new endpoints
      Moz API

      Unlock flexible pricing & new endpoints

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Local SEO
    4. Local Listings
    5. Different Phone Numbers in GMB/onsite

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Different Phone Numbers in GMB/onsite

    Local Listings
    3
    4
    1275
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • OrendaLtd
      OrendaLtd last edited by

      Hello All!

      I have an issue.

      I have a local business with multiple addresses, In order to start doing some conversion optimization I need to know where are the leads coming from, my assumption is that part of the leads come from phone calls directly from the google my business listing that appears in the local pack and some come from the website itself.

      Here's where the problem lays, I cannot understand how many calls come from each platform, Google My Business analytics provides a very high number that doesn't fit with my reports (i have a CRM that can track calls), the numbers are inflated in hundreds of %.

      The solution i thought of was implementing a different phone number in my website to track the leads, the problem is the NAP, which will be different.

      Another solution I thought of was implementing an additional phone number in Google My Business, and adding that additional phone number to the local landing page, displaying the new phone number as the main number on the page and leaving the old number in the schema markup.

      Does this solution seems fit? do you have another suggestion?

      1 Reply Last reply Reply Quote 0
      • OrendaLtd
        OrendaLtd last edited by

        Got it, we're using SalesForce to track calls, what we need to do is to implement the dynamic number insertion into our website, will be reading more about it.

        Thanks!

        1 Reply Last reply Reply Quote 0
        • MiriamEllis
          MiriamEllis Subject Expert last edited by

          Recommended reading, Gal, from start to finish: http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/

          I hope it's muy helpful!

          1 Reply Last reply Reply Quote 1
          • MikeRoberts
            MikeRoberts last edited by

            What call tracking platform are you using? Most of them will let you keep you main number (which is likely the GMB #) and continue to show that to the Bots while showing a different phone number to users based off of what groupings you've set up (i.e. one # for organic, one for PPC).

            1 Reply Last reply Reply Quote 1
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • danieldaher

              GMB Account Fallen Off Rankings in past 24 hours

              My map pack presence has fallen off the face of the earth over the last 24 hours. My location The Escape Game Chicago was top 3 yesterday for 'escape room chicago' and now they only show up when searching for the exact brand name. What's weirder is I still rank #1 organically for that keyword.I have looked through the account, nothing seems to be totally amiss. Google has not notified me of any issues or penalties. I have no clue what happened.Can anyone point me in the right direction or provide some insight as to how I can recover my ranking?

              Local Listings | | danieldaher
              0
            • danieldaher

              Way to see clicks on GMB Products

              Hey! I just added products to my Google My Business page. The company I work for does experiential entertainment so you cant actually buy the products but you can buy tickets to them on the website so I added them as a product with a Learn More button. Is there a way for me to see how many people clicked "Learn More"??

              Local Listings | | danieldaher
              0
            • Bryan_Loconto

              How to remove a link in GMB "Products & Services: places.SinglePlatform.com"

              I manage a GMB account for an HVAC client and noticed in their knowledge graph it shows: "Products & Services: places.SinglePlatform.com" I cannot find this anywhere on the backend on GMB. Has anyone experienced this and how did you fix/remove the link? Luckily, the link goes to the clients profile on SinglePlatform, but the info is outdated.

              Local Listings | | Bryan_Loconto
              0
            • BrianBotts.

              Using same business number on different websites

              Hello, I have number of websites in different locations with different business name and address with verified listings. However, I am thinking to use the same phone number on all the websites as it is difficult for me to keep track of all the numbers. So, is it okay to use the same phone number on different websites with different business name and address? Waiting for your thoughts. Brian

              Local Listings | | BrianBotts.
              0
            • TrinityPower

              Why is the incorrect city name being appended to search results when that search is done from a completely different city? Screenshot Included

              Hi Guys, This is weird.  When searching "generator rentals" from within Vancouver/Lower Mainland and on a mobile device, our organic listing is ranked #1.  That is the good news. The bad news is that for some reason the title returend is:  Generator Rentals & Temporary Power Distribution - Edmonton".   The "-Edmonton" is dynamically added, but I have no idea why.  Edmonton is in a completely different province than Vancouver... over 720 miles apart. The only thing I can think of is that there is some sort conflict with our Google places account.  You see, we do have an Edmonton branch.  I have setup two branches... one for the Coquitlam/Vancouver branch and one for the Edmonton.  And as far as I can tell, both are setup correctly. A screenshot from my iPhone has been linked (http://imgur.com/9YvyLDB). Any ideas would be appreciated.  Thank you, Jarrett 9YvyLDB

              Local Listings | | TrinityPower
              0
            • InfinityTechnologySolutions

              Do Citation Count As Backlinks / Referring Domains

              I listed clients listed on about 200+ local citation sites and was NAP complaint. However, when I run a backlink checker using MOZ, SEMRUSH, etc it only show 8 -12 and none of them are the citations. Anyone have any pointers?

              Local Listings | | InfinityTechnologySolutions
              0
            • wcksmith1

              Two businesses - using separate suite numbers

              I have a client that has an office in a particular suite (Suite 101) at a local address. They rent the space so they cannot just add another suite number.  They are going to have two websites for two different businesses run from the same location.  They will have separate local phone numbers for each business.  Is it too much of a stretch for them to show one as "Suite 101-A" and the other as "Suite 101-B" for their local pages?  One of the businesses is very new with few citations at this point.  The other has not started up yet, so we have better  control of the citations that will be created. I've seen similar questions posted, but not one that addresses this specific issue. Thanks for any advice!

              Local Listings | | wcksmith1
              0
            • DotSlash94

              For a classifieds site, should we keep deleted/sold/expired ads?

              Unlike a blog, classified sites tend to sell items that eventually are no longer available, and it's almost every page on the site that works like that (except category pages for example) We have 2 options at the moment: We keep the old ad urls. Note that these urls won't be linked from on the site anymore. They will technically only exist in Google's index. When someone comes through to them, they are present with a suggested replacement ad that is currently available. So 5 years from now, most of the "indexed" pages on the site that google sends traffic to will be these pages that simply tell you about another ad. Not nice, but so many classifieds are doing it like this. 301 the deleted/sold/expired ads to a relevant existing ad. Might have scenarios resulting in soft-404s. Both have pro's and con's, but any further insight into the matter will be great!

              Local Listings | | DotSlash94
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.