Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Need to solve "Oops our crawlers were unable to access" url for new campaign
-
I'm putting the url designfirstkitchenandbath.com and getting the "oops! our crawlers were unable to access the site. Since this site is a potential client, which shows up online, I can't get access to fix the code, plus while I can write a little html I don't feel comfortable working with hard, live code on someonelse's site. Anyone have a simple solution?
-
Hey there!
Sam from Moz's Help Team here!
I've taken a look at that URL, and from what I can see it looks like we're running into a 403 error which means that ultimately, access to that URL is forbidden:
http://www.screencast.com/t/UbMwIrjuQFG
This 403 error is coming directly from your server, so at this point the best thing to do will be to send this information to your client/their web dev. They'll need to make sure our crawler (rogerbot) is whitelisted, so our tools can start working hard for you, and that you aren't blocking AWS (Amazon Web Services) on the server level.
I hope this helps - if you have any other questions, feel free to pop a message over to help@moz.com
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved New Moz Bar not working in my domain
Hello, I have installed the new version of Moz Bar in Google Chrome.
Moz Bar | | Alberto D.
My problem is that it analyzes all domains except mine: https://elchesemueve.com
I also can't find my country (Spain) to configure the site.0 -
Unsolved New Google SERP Now Lazy Loading
Hello, Google has changed the way it displays it's SERPs with lazy loading new listings. Because of this the Moz Chrome Extension no longer shows results past first results. I also often find that when a site is ranked above the Maps, it doesn't display results. Is there a fix for this?
Moz Bar | | HercMagnus0 -
Looking for a Tool to Find Referring Pages of Specific URLs
Hello Everyone, We are Looking for a Tool to Find Referring Pages of Specific URLs. Please let me know if you know of a Moz tool or another tool for this need. Thanks.
Moz Bar | | Pushm5 -
Limit MOZ crawl rate on Shopify or when you don't have access to robots.txt
Hello. I'm wondering if there is a way to control the crawl rate of MOZ on our site. It is hosted on Shopify which does not allow any kind of control over the robots.txt file to add a rule like this: User-Agent: rogerbot Crawl-Delay: 5 Due to this, we get a lot of 430 error codes -mainly on our products- and this certainly would prevent MOZ from getting the full picture of our shop. Can we rely on MOZ's data when critical pages are not being crawled due to 430 errors? Is there any alternative to fix this? Thanks
Moz Bar | | AllAboutShapewear2 -
Moz says "Title Too Long", Yoast says title is the perfect length. Who's right?
For a bunch of my pages, the MOZ Crawl Report says "Title Too Long". Yoast on my site tells me that the titles are the correct length. How can these two things be at odds with each other? Which one is right?
Moz Bar | | TeamViviRealEstate0 -
Does "Disallow: /xmlrpc.php" in robots.txt affect moz tools ability to fetch DA?
Just checked a website for Domain Authority using Moz' tool, however it returned 1 for DA, which should be unlikely. I have been trying to find the problem and found "Disallow: /xmlrpc.php" in robots.txt. Could this affect Moz' tools ability to get the required data?
Moz Bar | | Foli0 -
What is Considered Duplicate Content by Crawlers?
I am asking this because I have a couple of site audit tools that I use to crawl a site I work on every week and they are showing duplicate content issues (which I know there is a lot on this site) but some of what is flagged as duplicate content makes no sense. For example, the following URL's were grouped together as duplicate content: | https://www.firefold.com/contact-us | https://www.firefold.com/gabe | https://www.firefold.com/sale | | | How are these pages duplicate content? I am confused on what site audit tools are considering duplicate content. Just FYI, this is data from Moz crawl diagnostics but SEMrush site auditor is giving me the same type of data. Any help would be greatly appreciated. Ryan
Moz Bar | | RyanRhodes0 -
How to find all 301 redirect for URL xyz.com/products (internal and external)?
This is what we are thinking: Get all URL of the xyz.com/products using XENU software. Search those URL on google (site;xyz.com url ) to find out if they are crawled by google, do the same on bing (as currently google shows 4k URL and bing 11k ) Use opensiteexplorer (301 redirect ) and using (internal external) to get the desired result. Is this the right approach? If not, what is the best way to find the correct result? All suggestions are welcome.
Moz Bar | | tpt.com0