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  3. If I cancel, will I lose all my historical data & be able to access it?

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

If I cancel, will I lose all my historical data & be able to access it?

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  • StudioX
    StudioX last edited by May 23, 2018, 5:08 PM

    I would like to still be able to view my historical data once I cancel. Will I still have access to it?

    Thanks.

    1 Reply Last reply Reply Quote 1
    • NgEF
      NgEF last edited by Jun 15, 2018, 3:10 AM Jun 15, 2018, 3:10 AM

      Trust me on this one. I've cancelled my  Moz Pro account and sometimes neglected due to expired credit cards or updated payment methods etc and so far have never had an issue with any lost of data in my campaigns etc. in the past 5 years. That's one thing that keeps me coming back to Moz after having been a paid member for so long.

      1 Reply Last reply Reply Quote 1
      • topic:timeago_earlier,22 days
      • tawnycase
        tawnycase last edited by May 23, 2018, 5:34 PM May 23, 2018, 5:34 PM

        Hi there! Tawny from Moz's Help Team here.
        Thanks for writing in! I'm afraid there's no way to pause a subscription at the moment. That said, the best option we have right now is for you to go ahead and cancel your subscription — you can do this from https://moz.com/subscriptions

        In fact, cancellation works a lot like pausing — we archive all your Campaigns so they'll stay safe and sound while you're away. We don't continue to gather new data while your Campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever!

        Then, if and when you decide to give Moz Pro another shot, it's easy to unarchive those Campaigns and start gathering data for them again. At that point, you'd just head back to the "Manage Campaigns" screen, choose "Archived Campaigns" from the dropdown at the left, and you'll be just a few clicks away from getting up and running again!

        I hope this helps! If you've still got any questions, just feel free to reach out to us at help@moz.com. 🙂 Thanks!

        1 Reply Last reply Reply Quote 1
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