Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Enhance Keyword Discovery with Bulk Analysis
      Moz Pro

      Enhance Keyword Discovery with Bulk Analysis

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      NEW Keyword Suggestions by Topic
      Moz Pro

      NEW Keyword Suggestions by Topic

      Learn more
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. Robots.txt file getting a 500 error - is this a problem?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Robots.txt file getting a 500 error - is this a problem?

    Technical SEO
    2
    3
    3879
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • themegroup
      themegroup last edited by

      Hello all!

      While doing some routine health checks on a few of our client sites, I spotted that a new client of ours - who's website was not designed built by us - is returning a 500 internal server error when I try to look at the robots.txt file.

      As we don't host / maintain their site, I would have to go through their head office to get this changed, which isn't a problem but I just wanted to check whether this error will actually be having a negative effect on their site / whether there's a benefit to getting this changed?

      Thanks in advance!

      1 Reply Last reply Reply Quote 0
      • themegroup
        themegroup @StalkerB last edited by

        Hi Barry,

        Thanks for your swift response on this. The pages certainly seem to be getting cached correctly, and when we initially took over the SEO and made wholesale changes to the site, there were huge improvements, so it looks for all the world like the main pages at least are being looked at.

        But I think you make a good point about getting it solved anyway so we can identify any problems that may be occurring / will occur later.

        1 Reply Last reply Reply Quote 0
        • StalkerB
          StalkerB last edited by

          robots.txt isn't a requirement, indeed it's only voluntarily followed by spiders (as in they can choose to ignore it), so I think you'll be fine without it. The default is to 'allow all' and 'follow, index', so they should still be crawling the site correctly.

          Check in Webmaster tools by fetching as Googlebot or alternative find a page and put cache:pageurl.html into google and see if it's cached it correctly.

          That said returning a 500 instead of a 404 may be causing an issue that isn't obviously apparent and 500 is a bit too generic a message to say specifically what, but I would try and solve it as quick as possible. The benefits will depends on what you put in your robots.txt file 🙂

          themegroup 1 Reply Last reply Reply Quote 1
          • 1 / 1
          • First post
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • Extima-Christian

            Sitemap error in Webmaster tools - 409 error (conflict)

            Hey guys, I'm getting this weird error when I submit my sitemap to Google. It says I'm getting a 409 error in my post-sitemap.xml file (https://cleargear.com/post-sitemap.xml). But when I check it, it looks totally fine. I am using YoastSEO to generate the sitemap.xml file. Has anyone else experienced this? Is this a big deal? If so, Does anyone know how to fix? Thanks EwTswL4

            Technical SEO | | Extima-Christian
            0
          • LabeliumUSA

            Robot.txt : How to block a specific file type in several subdirectories ?

            Hello everyone ! I need help setting up a robot.txt. I'm trying to block all pdf files in particular directories so I'm using this command. In the example below the line is blocking all .gif in the entire site. Block files of a specific file type (for example, .gif) | Disallow: /*.gif$ 2 questions : Can I use this command to specify one particular directory in which I want to block pdf files ? Will this line be recognized by googlebots ? Disallow: /fileadmin/xxxxxxx/xxx/xxxxxxx/*.pdf$ Then I realized that I would have to write as many lines as many directories there are in which I want to block pdf files. Let's say I want to block pdf files in all these 3 directories /fileadmin/directory1 /fileadmin/directory1/sub1 /fileadmin/directory1/sub1/pdf Is there a pattern-matching rule I could use to blocks access to pdf files in all subdirectories instead of writing 3x the above line for each subdirectory ? For exemple : Disallow: /fileadmin/directory1*/ Many thanks in advance for any insight you may have.

            Technical SEO | | LabeliumUSA
            0
          • Webicultors

            2 sitemaps on my robots.txt?

            Hi, I thought that I just could link one sitemap from my site's robots.txt but... I may be wrong. So, I need to confirm if this kind of implementation is right or wrong: robots.txt for Magento Community and Enterprise ...
            Sitemap: http://www.mysite.es/media/sitemap/es.xml
            Sitemap: http://www.mysite.pt/media/sitemap/pt.xml Thanks in advance,

            Technical SEO | | Webicultors
            0
          • hammadrafique

            Blocked jquery in Robots.txt, Any SEO impact?

            I've heard that Google is now indexing links and stuff available in javascript and jquery. My webmastertools is showing that some links are blocked in robots.txt of jquery. Sorry I'm not a developer or designer. I want to know is there any impact of this on my SEO? and also how can I unblock it for the robots? Check this screenshot: http://i.imgur.com/3VDWikC.png

            Technical SEO | | hammadrafique
            0
          • zeepartner

            Google indexing despite robots.txt block

            Hi This subdomain has about 4'000 URLs indexed in Google, although it's blocked via robots.txt: https://www.google.com/search?safe=off&q=site%3Awww1.swisscom.ch&oq=site%3Awww1.swisscom.ch This has been the case for almost a year now, and it does not look like Google tends to respect the blocking in http://www1.swisscom.ch/robots.txt Any clues why this is or what I could do to resolve it? Thanks!

            Technical SEO | | zeepartner
            0
          • NicDale

            Is there any value in having a blank robots.txt file?

            I've read an audit where the writer recommended creating and uploading a blank robots.txt file, there was no current file in place.  Is there any merit in having a blank robots.txt file? What is the minimum you would include in a basic robots.txt file?

            Technical SEO | | NicDale
            0
          • Mikkehl

            Robots.txt to disallow /index.php/ path

            Hi SEOmoz, I have a problem with my Joomla site (yeah - me too!). I get a large amount of /index.php/ urls despite using a program to handle these issues. The URLs cause indexation errors with google (404). Now, I fixed this issue once before, but the problem persist. So I thought, instead of wasting more time, couldnt I just disallow all paths containing /index.php/ ?. I don't use that extension, but would it cause me any problems from an SEO perspective? How do I disallow all index.php's? Is it a simple: Disallow: /index.php/

            Technical SEO | | Mikkehl
            0
          • JohannCR

            Internal search : rel=canonical vs noindex vs robots.txt

            Hi everyone, I have a website with a lot of internal search results pages indexed. I'm not asking if they should be indexed or not, I  know they should not according to Google's guidelines. And they make a bunch of duplicated pages so I want to solve this problem. The thing is, if I noindex them, the site is gonna lose a non-negligible chunk of traffic : nearly 13% according to google analytics !!! I thought of blocking them in robots.txt. This solution would not keep them out of the index. But the pages appearing in GG SERPS would then look empty (no title, no description), thus their CTR would plummet and I would lose a bit of traffic too... The last idea I had was to use a rel=canonical tag pointing to the original search page (that is empty, without results), but it would probably have the same effect as noindexing them, wouldn't it ? (never tried so I'm not sure of this) Of course I did some research on the subject, but each of my finding recommanded one of the 3 methods only ! One even recommanded noindex+robots.txt block which is stupid because the noindex would then be useless... Is there somebody who can tell me which option is the best to keep this traffic ? Thanks a million

            Technical SEO | | JohannCR
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          • Digital Marketers
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.