Channel Conversion Rates
-
Hey Mozzers - i was hoping to have a discussion with you guys on conversion rates and would love any feedback on comparative metrics. I plan on keeping my client anonymous and feel free to do the same if you would like.
Lets start with some background. This client is an online retailer selling golf training ads, the products range from $20-40, he is based out of the US and this site is targeting consumers (B2C).
So far i have assisted him with some site analysis and setting up some pay-per-click campaigns. I feel like his site is doing pretty well conversion-wise but i have little experience with conversion metrics with ecommerce (mostly just lead generation, etc).
Here is a quick break down on channel conversion rates:
PPC: 0.8% - 1.7%
Organic: 6.8% - 15%
Direct: 6.2% - 13%His overall site conversion rate is between 2-3%
So my question is to you guys. Is this average, above, or below in your past experiences? Based on my research a site conversion rate of 2-3 is pretty good for ecommerce, however i felt like my PPC conversion rate is kind of low.
Thanks for the insight - Kyle
-
Joshua - thank you for the reply, it is always helpful for me to compare stats with others in the industry.
I also found it odd that the direct wasn't higher, however they domain has a great keyword in it so they benefit quite a bit from that. Other than that they have a pretty low domain authority (less than 20).
-
Hi Kyle,
I hope this will be helpful in gauging your sites performance, but I have a feeling that it will be hard to compare because the conversion rates change so much depending on the target audience and types of users. Anyway, here it is for what it is.
I have three sites that I currently am involved with that are in the eCommerce realm. Two of which are mostly B2B and one that is both B2B and B2C.
Our lowest performing CPC is .39% while our highest is 3.53% (varies wildly depending on site and referrer, google/bing/etc)
Our lowest performing organic is .89% while our highest is 4.55% (again same stipulations as above)
Direct 1.6% - 5.5% depending on the site.
From what I have seen (and I know we can improve) your organic numbers look really good (maybe high?). while CPC might be a little low. Your direct looks really good as well, although I find it interesting that it is below your organic.
Hope that gives some gauge for you.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to track B2B conversions when the searcher isn't the one who transacts?
Hi, Wondering if anyone can recommend how to track B2B conversions when the searcher isn't the one who transacts? I am looking at my Adwords campaigns and I don't think the conversion is 100% right. In our industry, the eventual end user (and the person who does the search) does not have the authority to purchase the product. It is usually the purchasing department who eventually get in contact and purchase the product. Sometimes it is another company on behalf of the original company who purchase the part as we might not be on the vendor list. So, in this case, the order goes from the original searcher to their purchasing department to another company who then purchase from us. Just wondering how to track this on AdWords? Thanks
Paid Search Marketing | | DavidLenehan0 -
Adwords Conversions - Trying to track button clicks that fire when Bootstrap modal contact form clicked/opened
Hi there, I'm trying to implement google adwords conversions on a particular client's website. They have used bootstrap as the framework for their site and mainly open up contact forms within a bootstrap modal, after a button is clicked. See here: http://www.gtwstorage.co.uk/ I thought I had successfully implemented the adwords conversion tracking however it has been a week now, and my conversions still say they are "unverified". I wonder if anyone else has encountered this before and knows what I might be doing wrong. Thank you in advance, Darren
Paid Search Marketing | | SEODarren0 -
Adwords and Analytics Conversion Tracking within Adwords
I am trying to decide whether to setup conversion tracking in Adwords using the website/page as a source, or Analytics. I do understand the (basic) difference, however in tossing up the pro's and con's of each I would be grateful for some input. The advertiser is in the (offline) retail and service industry and so conversions being tracked include completing a form, making a booking etc - so it is no problem to implement the tracking snippet. My gut instinct is that Analytics is not as accurate as a reflection as the webpage (due to the way it records only the last conversion). Would it be a mistake to use both? (my concern is that double clicks will be recorded)
Paid Search Marketing | | E2E0 -
How to track offline conversions
What are the best ways to track offline conversions that have come directly from paid ads such as Adwords? Say for example, John searches for 'luxury armchair' and clicks on one of our ads and is directed to the landing page that sells the luxury armchair. John then calls us and completes the transaction over the phone. How do we know that the advertising channel is responsible for that transaction without physically asking the customer? I know Google provide free forwarding phone numbers which can be provided in the Ads, but if they call us from the phone number we list on the website there is no way of tracking down that exact sale? Google mentions something to do with providing a unique ID, called a "GCLID" but I'm not familiar with this or how it works. Any advice is much appreciated.
Paid Search Marketing | | Jseddon921 -
Number of E-commerce transaction is less while goal conversion count is more
Hi All,
Paid Search Marketing | | Alick300
As far as I know for one goal conversion I could have have more E-commerce transaction but in my case it is opposite I am getting e.g two goal conversion count for one e-commerce transaction or 6 goal conversion count for 3 E-commerce transaction. Why this is happening & How could I fix that? Thanks0 -
Google Analytics Offline Conversions
Hi All, I've been searching the net for this for a while now and haven't found any suitable solutions. I'm looking at a way of importing conversions into Analytics. For a business I work with there is currently a split between Contact Form Submissions (we can track) Mobile Website Calls (we can track) Offline Calls (visit the website via AdWords and pickup the phone) We currently record all call data so we can see just how many calls we are getting from the campaign, and we take notes on keywords and time of call. So manually we can figure out the conversion rate. I was wondering if there was a way to mark certain visits as conversions manually? I'm pretty sure there isn't, but figured this would be the best place to ask! Thanks in advance!
Paid Search Marketing | | gamnaking10 -
How Do You Remove the "Google Site Stats" Tag from a Conversion Page
Our company does not want it up there. Is there a way to remove it without have to change the conversion tracking code? It's quite a pain given our internal processes to overhaul many conversion codes. Is there an easy way to do this so that we can simply remove the tag?
Paid Search Marketing | | CSawatzky0 -
Google Adwords Conversion Tracking Code Help - Not Showing Conversions
Hi, all. I am having issues with a clients website. They have their website developed by a company http://www.flowerstoreinabox.com.au/ my clients website is http://www.flawlessflowers.com.au the google adwords conversion tracking code has been added to their site. It measures all details as far as ads clicked on, etc.. the only part that is not been measured is the conversions of the adwords campaign. So I cannot see if the ads are successful or what their conversion % is. I have looked at the code on the thank you page and the google adwords conversion code is present on the thank you page after the sale. I am not a coder and so not sure what to look at if all the details on the checkout page exist in the code to measure the adwords conversion ecommerce transactions correctly. I have provided a link to the source code of the competed order page. If someone could look at the code and provide any assistance I would appreciate it. http://dl.dropbox.com/u/16973368/7 may adwords flawless flowers.txt I am also happy to provide you access to the google analytics account if required just give me your email address to set it up. Thanks for all your help Regards Arthur
Paid Search Marketing | | VivaArturo0