I upgraded my account to Large on Sept, 21st from basic. On Oct 3 I raised a ticket to support stating that my account was not utilizing the full crawl. I was informed that Sam would make the change for me and I would see the change in the next crawl. I waited until the next crawl and nothing changed.
I raised another ticket stating what took place in the first ticket and that the crawl limit was changed and that we were still having trouble crawling 50,000 pages, the site is 59,000 index-able pages. As part of the second ticket I indicated that I was also experiencing trouble with Moz Analytics only allowing data from Sept 9th to the 15th and I could not change dates. I received a response to the second ticket 27 hours later from David. David requested that I disconnect GA and reconnect it. I told him that I had already done this but that I would do it again. I also asked for a credit to my account because I had not been able to use what I was paying for. David responded stating that he would forward this to an engineer for a response, I waited until the 21st, I then raised another ticket.
I immediately received a automated response and have not had anyone response to the third ticket nearly 5 days later.
It saddens me to see that Moz has gone considerably down hill in their desire to furnish tools to SEO's that work. No one seems to care. As part of the cancellation process you are furnished a phone number to call for help. I called the number and after holding for 4-5 minutes I was asked to leave a voicemail which I did explaining my situation. No response yet.
I was left with really nothing else to do other than finish the cancellation and chargeback all of the service charges since my upgrade.
Sorry for the rant but hope this helps others.
