@vandenbtim Sam from Moz's Help Team here! Could you please pop an email about this over to help@moz.com? We'll be happy to help!
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RE: Recovery of campaigns
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RE: Is there anyway to cancel moz local?
@SouthBayWebs Hi there! Thanks so much for the question and sorry for any trouble here. You can cancel your Moz Local subscription from within the Profile tab of your Moz Local account.
- Log into your Moz account and access your Moz Local Dashboard via the drop-down on the top right
- Head to the Profile tab of the location you want to cancel
- Select the Deactivate Location drop-down on the right-hand side
- Click on the blue Deactivate Location button
- If you are cancelling your only Moz Local location, fill in the survey when prompted and click on the blue Cancel My Subscription button
- From the next page, click on the red Cancel on renewal button
We have instructions, including screenshots, outlined here in our Help Hub as well.
If you're still having trouble with cancelling, please feel free to send an email to help@moz.com and our Help Team will be able to assist.
Thank you!
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RE: Overview for New Users
@Athene Hi Molly! Thank you so much for the great question! I have a few resources to share with you.
First, we have some great resources for getting started (including a webinar and the option for a kickoff call) here.
Additionally, we offer a few courses in Moz Academy which may be helpful. How to Use Moz Pro goes through each part of the Moz Pro tools including metrics and terminology used throughout the tools. This free course describes how to use Moz tools in short, easy to follow videos. The Insider's Guide to Moz Pro helps learners understand how to implement an SEO strategy with the Moz Pro tools.
We also have the Moz Help Hub which has guides for each part of the tools along with videos, workflows, and troubleshooting guides. The Moz Pro Checklist offers tips and tricks to help you get started, as well.
I hope these resources help!
Meghan -
RE: Moz Crawl seems to be stuck?
Hi @StevenWalley! Thanks so much for your question and so sorry to hear you're having trouble with your crawl. We'd be more than happy to look into this for you! Can you please send an email on over to help@moz.com with the name of the Campaign you're having trouble with? That way our Help Team can investigate.
Thanks, again!
Meghan -
RE: Upgrade to Elite (I paid for the lower plan for a year)
Hi there!
Thanks so much for reaching out and so sorry for any confusion here. You can change your Moz Local plan level by following the below steps:
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Log into your Moz account and click on Manage Locations from the Subscription Summary page, or select Dashboard from Moz Local drop-down on the top right.
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If you are managing multiple locations, select the location you're looking to upgrade. If you have only one location, head to step 3
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Click on the Profile tab of the location you want to cancel
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Click Change Plan in the right panel and then click on See plan options
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Select your desired plan and click Continue.
We also have more information available in our Help Hub with screenshots, as well. I hope this helps!
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RE: Strange "?offset" URL found with content crawl issues
Hi there! Thanks so much for the post!
I took a look at the links/pages you provided and it seems these URLs are originating from the pagination on your category pages. For example, if I head to https://skilldirector.com/news/category/Competency+Management and then click "Older" at the bottom of the category page, the next page is an offset URL. I was also able to find the ?offset URL in the source code:
I hope this helps to point you in the right direction!
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RE: Keyword List stuck on "Gathering Metrics"
@mollykathariner_ms Hi there! Thank you so much for your post! And so sorry to hear you're having trouble getting that data to populate. Would you please send an email over to help@moz.com with the name of the keyword list? That way our Help Team can take a look and see what's going on.
Thank you so much!
Meghan -
RE: Cancel subscription Location ID: 2430288.
@UniformBright Hi Eddie! Thanks so much for your post! We would be happy to assist you with this - can you please send an email over to help@moz.com so our Help Team can lend a hand?
We also have a guide in our Help Hub with instructions for how to cancel your Moz Local subscription which may be helpful.
Thank you so much!
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RE: Why is my campaign showing old data?
Hi there!
Thanks so much for reaching out and so sorry for the trouble here! We'd be more than happy to look into this for you. Can you please email help@moz.com with the name of the Campaign you're not seeing update? That way our help team can do some investigating and help get to the bottom of the issue. Thanks, again, and look forward to hearing from you!
Meghan
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RE: Why Moz shutdown on seprate website ?
@yuvrajsindhal Moz does not have the ability to shut down websites. That is likely through your hosting provider.
If there is an area of the Moz tool that you're having trouble with, I can definitely help you there!