When will Rank Tracker be mended
-
I have been waiting for many days now to use rank tracker but it is still broke. when i put the keyword into rank tracker the wheel just goes around and around and brings no results.
Can anyone from the semoz team let me know when it will be mended
-
sent you the info. customer service should be the most important thing
-
Email me the ticket information and I can also look into it for you. You should have gotten an automated email right after you submitted your ticket with a reference number you can use to check on the web, and a reminder that the help desk runs Monday-Friday so you can't always count on an answer on the weekends (not sure when you submitted your ticket).
-
Keri, can you wake someone up there please as i have just checked my help desk ticket which was eleven hours ago and it says the following
Awaiting assignment to a help desk operator
Not being funny but this is not very professional and we are paying good money to receive a second rate service. the rank tracker has been down for some days now, so i am just wondering why we are paying the money we pay when it has not been sorted out and why after eleven hours no one has got back to me and it says that it is awaiting assignment.
I need to see an improvement if i am going to stay with seomoz
-
I have checked my spam and nothing there, i cannot believe that it is still broke. i will contact them again and see if there is any life there lol
-
Hi Diane,
Like Highland said, the help desk is the best place for this type of question. This is the Q&A forum, which is more appropriate for general SEO questions.
Have you checked your spam filter for a response, or looked on the for your ticket? I remember you mentioning problems with the help desk in Q&A this summer yet we looked at the ticket and saw the help desk did respond, so I'm wondering if part of the problem could be email notifications. If you send me an email at keri at seomoz dot org with your ticket number, I'll look into it from this side.
You might also add your two cents into this survey in the blog post about what is your idea of a perfect rank tracker. http://www.seomoz.org/blog/what-does-your-ideal-rank-tracker-look-like-we-want-to-know
-
i have sent them an email and still not heard anything back, i have contacted them before over issues and never received an email
-
Have you tried help@seomoz.org? I bet you'd get a faster response.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Local results ranking
Are Google Local position results included in Moz ranking reports? If not, how can these be tracked and monitored? Is a Google Local result likely to achieve a similar CTR as previous organic results? Some of our previous good organic search rankings seem to have been replaced by Google Local results for our restaurant and hotel clients. Is this likely to achieve the same traffic and if not, is there a way to get back to organic results? Thanks!
Moz Pro | | ignitehospitality0 -
SEO Moz Rank Report
Anyone else noticing the rank reporting seems to be off? My reports are showing "not in top 50" for some keywords that my site is on page one for. Not in places listings either because I know that can throw things off! Anyone?
Moz Pro | | RickyShockley0 -
How long will it take for Page Rank (or Page Authority) to flow via a 301 redirect?
I've recently redeveloped a static site using WordPress and have created 301 redirects for the original urls to the new urls. I know I won't get all the value passed via the 301, but I'm hoping some will. Any idea how long this may take? It's been nearly a month since the changeover so wondering if it would be weeks, months or more?
Moz Pro | | annomd0 -
Why does SEO Moz say we are ranked lower than appears on Google Searches?
We are currently ranked 18th for the Sydney Vet keyword in SEO Moz ranking tools, however in organic Google search we are ranked third. This search was conducted without Googles personalised results feature. Is this just an error? Or does it have something to do with Google Places not being counted in SEO Moz ranking tools? Any help would be much appreciated.
Moz Pro | | Peter.Huxley590 -
Why are the rankings of my keywords different to rankings from other programmes such as 'Access my Lan' and 'Firefly'? Does SEOMoz count 'Google Places and Maps' in their rank count? Im thinking this could explain the difference
Why are the rankings of my keywords different to rankings from other programmes such as 'Access my Lan' and 'Firefly'? Does SEOMoz count 'Google Places and Maps' in their rank count? Im thinking this could explain the difference
Moz Pro | | john_Digino0 -
Cannot see Bing rank in Campaign
Hi guys I have included Bing en-GB in my engine list for rankings on one of my websites, however, the actual rank placements are not showing at all in the results, even though a search in Bing shows my site is top on some of the keywords and near top on some of the others. Am I doing something wrong here? Thanks Nick
Moz Pro | | Total_Displays0 -
"Rank Tracker Tool" is not agreeing with "Keyword Difficulty Tool"
I usually don't sweat a lot for ranks and such but last couple of days, our rankings have been moving drastically. 'Rank Tracker' shows 1st position for many keywords and the "keyword difficulty tool" shows 2nd and 3rd positions. Is is just me or this is a common thing?
Moz Pro | | Syed10 -
Strange Ranking On 1st Page Of Google For Competitive Keyword
Hey all, So, I've noticed a site ranking on the first page in Google for a keyword that I have been targeting for years. The keyword is "mixtapes" and pretty competitive. The site, http://www.newyorkmixtapes.com is ranking around #4 in Google. It seemed odd to me so I looked into the site using some of the tools here. Open Explorer showed that they have minimal links. The actual site is pretty spammy also. Does anyone have any idea how this site ranked so high so fast? Is it ranking because I am located in New York? Does Google still put lots of weight on exact match domains? It's just been bothering me because it's a keyword that I put a lot of work into and then the site rolls around an ranks well for it with barely any backlinks. I just wanted to put it out there and see if I'm missing something obvious. Thanks everyone!
Moz Pro | | getrightmusic0