Why have I stopped receiving emails about crawl reports and rankings reports?
-
I used to receive emails weekly telling me a new crawl had completed and the reports were ready and also another email saying the new rankings and on page reports were ready to view - I am not getting these anymore. Does this mean these are still happening but I need to find them within the package or has something changed?
Thanks
-
Hi Abe
Thanks for the reply. I guess there are 2 main problems - the first being that we need these tools to help with our site and the second that we chose SEOmoz as it seemed like the best solution out there but it is expensive at $99 a month - is there any refund available for the period when the features are not available or is it possible to stop the account and then re-start when it is working again without losing all the data already setup?
Thanks
James
-
Hello James,
Our Rankings ran into these unexpected outage issues last week. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for our Rankings and the Keyword Difficulty tool is also currently unresponsive. Our engineers are working tirelessly through this holiday weekend to fix this for you. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue and I will update you when I have any further information for you. I am hoping for an ETA soon.
I apologize for any inconvenience this may cause and I assure you that this is our Top Priority.
Best,
Abe Schmidt
-
not at the moment. or rather, not that I know of. This problem with the google keywords tool API is affecting many other companies using this API - like Raven Tools.
I haven't come across anything that states when it will be resolved. quite painful for us who rely on it.
-
Thanks Marcus
Do you know if they have a timescale for fixing this because this is one of the main functions of the package?
James
-
there is a problem with the google keywords API, and so seomoz is unable to connect with them at the moment. that is why ranking reports may be on hold now. crawl reports should still continue though.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Benchmark report for client
Hello, Wondering if someone can tell me how to make a clean, professional report of the most important SEO metrics for a client, from a month ago. I have MozPro and want to be able to see where we stood in rankings, links, crawl issues, landing page, PA/DA, etc when we began. I am thinking that there has got to be a way I can customize a report in Pro and then, if not all the info I want is there (traffic stats?), I can integrate that info in? Is there an easier way? I should've done it when I signed up and started working on the site, but....I didn't. ;( Thanks!
Moz Pro | | lfrazer1230 -
Keyword Rankings Report Accuracy
How many of you routinely have inaccurate data in your Moz Pro keyword rankings reports? I just checked 5 of our terms that came in this morning - yes, it's a not logged in, non-personalized, incognito, cleared cache search - and none of them actually ranked where Moz said they ranked. One was listed in the top 5 and wasn't even on the first page. One was listed at position 3 but was actually at position 8, a big difference when it comes to CTR. And the report will have stuff like our brand name not ranked at all one week, then jumping by 45+ positions the next week, then gone the next week. And it doesn't fluctuate like that. I get that the reports are general to what most people see, but should such big disparities be expected?
Moz Pro | | Kingof50 -
Ajax4SEO and rogerbot crawling
Has anyone had any experience with seo4ajax.com and moz? The idea is that it points a bot to a html version of an ajax page (sounds good) without the need for ugly urls. However, I don't know how this will work with rogerbot and whether moz can crawl this. There's a section to add in specific user agents and I've added "rogerbot". Does anyone know if this will work or not? Otherwise, it's going to create some complications. I can't currently check as the site is in development and the dev version is noindexed currently. Thanks!
Moz Pro | | LeahHutcheon0 -
Ranking Report
Hi! Can you please tell me why ranking report showing No data at page authority and link to root domain. Does it mean SEOmoz not completed the report? Please check my attachment here with. Thank you in advance. Nodata.jpg
Moz Pro | | Webworld_Norway0 -
Historical data in rank report not matching summary?
I got a new rank report today. For a lot of keywords in Yahoo and Bing it is saying things like >49 etc. When I hover over it, it tells me that these are new keywords for me that I didn't rank for before. When I look at the historical graph for those specific engines though it just shows me going back at the same position historically. For example like position 17 going back many months without change. Can anyone tell me what is up with that?
Moz Pro | | edu-SEO0 -
Comparing Rankings Performance by Date
I would like to demonstrate to our clients how the Search Engine Rankings have improved or declined based on a date range i.e. this month vs last month and this month vs the same month last year. I could do a keyword ranking history export and create a chart in Excel from that information, however does anyone have any suggestions as to how this can be done more dynamically/automatically? Are there any API options or even a way to schedule the export of the historical data on a monthly basis? Any suggestions would be most welcome! Thanks Steve
Moz Pro | | slg0 -
Exporting Reports to Excel
Hello, I'm having trouble exporting reports to excel, when I open it, all the accented characters apeears wrong, is there anything I can do?
Moz Pro | | marimonteiro0 -
Update Rankings?
I signed up for pro last night and in the set up process it asks for 5 keywords. After it ran those, I added another 75. How do I get it to run for those new keywords?
Moz Pro | | annasus0