Ecommerce SEO - Indexed product pages are returning 404's due to product database removal. HELP!
-
Hi all,
I recently took over an e-commerce start-up project from one of my co-workers (who left the job last week). This previous project manager had uploaded ~2000 products without setting up a robot.txt file, and as a result, all of the product pages were indexed by Google (verified via Google Webmaster Tool).
The problem came about when he deleted the entire product database from our hosting service, godaddy and performed a fresh install of Prestashop on our hosting plan. All of the created product pages are now gone, and I'm left with ~2000 broken URL's returning 404's. Currently, the site does not have any products uploaded. From my knowledge, I have to either:
- canonicalize the broken URL's to the new corresponding product pages,
or
- request Google to remove the broken URL's (I believe this is only a temporary solution, for Google honors URL removal request for 90 days)
What is the best way to approach this situation? If I setup a canonicalization, would I have to recreate the deleted pages (to match the URL address) and have those pages redirect to the new product pages (canonicalization)?
Alex
-
Everett,
You're right on the money. I don't think you could have summarized my problem any better. I will take Dana's and your advice and let them sit "indexed" for a while and serve a 404. According to GWT's Index Status, the product pages were indexed about a month ago, so I guess it won't hurt to wait a few more weeks until those pages dropped out of Google's index naturally, especially since the site development won't be done for another 6~7 weeks.
Thanks a bunch for all of your insights
-
Right on Everett. I agree 100%
-
I want to make sure everyone, including myself, understands you Alex. Correct me if I'm wrong, but you're saying that the website is totally new (a start-up) and nothing (at least nothing owned by the company you're with) has ever been on that domain name. While building the site the previous guy accidentally allowed the development version of the site to be indexed, and/or allowed product pages that you don't want on the site at all to be indexed. Since it is a brand new site those "old" pages that were deleted didn't have any external links, and didn't have any traffic from Google or elsewhere outside of the company.
IF that is the case, then you can probably just let those pages stay as 404s. Eventually, since nobody is linking to them, they will drop out of the index on their own.
I wouldn't use the URL removal tool in this case. For one thing, it is a dangerous tool and if you don't have experience with this sort of thing it could do more harm than good. It should only take a few weeks for those URLs that were briefly live and indexed to go away if you are serving a 404 or 410 http header response code on those URLs.
I hope this helps. Please let us know if we have misinterpreted your problem.
-
Understood Alex. Yes, of course you would have to rebuild the pages first before you can 301, but it sounds like you are planning on rebuilding them (otherwise you wouldn't be able to use canonical tags either, because there wouldn't be a page to put them on).
I wouldn't just give up and ask Google to remove all of the old URLs. I agree with what Mike has to say about that below. A 302 is a good option if you are worried about the 404s sitting in the index while you are rebuilding your product pages. If you are still on the same platform (it sounds like that didn't change), I would suggest rebuilding as many of the old URLs as you can (if they were good SEO-friendly URLs). That way you could bypass the 301 redirect. If you want to create your pages so that product options are rolled in and separate colors of things no longer need separate pages, you can then choose whether to 301 redirect those old URLs or simply let them 404.
404s aren't necessarily always a bad thing. Regarding the 2,000 of them you have now, if some of those pages just need to go away, you can let them 404 and they will eventually drop out of Google's index. You aren't required to manually submit them via GWT in order for them to be removed.
-
Hi Mike,
Thanks for weighing in. Recreating all of the old pages seems like a pain in the butt... Besides, the site never launched, so I had no traffic at all. Considering there was no traffic at all to these pages, do you think it's a good idea to go through the URL removal from GWT and purge the broken links completely from Google's index?
- Alex
-
Hi Dana,
Thank you for your advice. I'm new at SEO, so I may be wrong but...
Mapping out the old/new URLs on a spreadsheet and setting up a 301 redirect to the new URLs is not a plausible option in my opinion, mainly because the new URLs literally do not exist (I have not created ANY product pages). According to your suggestion, I would have to create new product pages and do a 301 redirect from the broekn URLs to the newly created pages? Not quite sure if I'm understanding you correctly...
In addition, the previous project manager wasn't SEO-savvy (l'm not either... sigh..), so he didn't know that creating separate pages for a product with multiple attributes (such as flavor and size) would result in major duplicate content issues.
The site is going through some major design/layout overhaul, and I intend to come up with a SEO strategy before creating any categories or products.
Thus...
Do you think it's better to submit a URL removal request on GWT and get rid of the indexed URL's completely? I just re-read Google's policy on URL removal, and it states that as long as I have a 4xx (404 or 410, I'm assuming..) returned for the URLs, Google will honor the removal request.
- Alex
-
Rel Canonical is not quite the right thing for this sort of issue.
If you're worried about the 404s sitting around too long and losing traffic for the moment, you can 302 everything to a landing page, category page, or homepage while you work on setting everything else up. You have two choices at this point.... 1) recreate all of the old pages and old URLs then remove the 302s, or 2) Add new products and new URLs, then as Dana said you'll need to map out all your new product URLs and old URLs to determine what old URL should be 301 redirected where. Then set up your necessary 301s and test that they all work.
-
Hi Alex, I am sorry to hear about this. What a mess, no? If it were me, I wouldn't rely solely on the canonical tag. I would also create a spreadsheet and map all the old URLs to the new URLs and set up 301 redirects from the old to the new. 2,000 isn't too bad. You can probably knock them out in 2-3 days...but be sure to test all of the 301s and make sure they are performing the way you expect them to. Hope that helps a little!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google is indexing wrong page for search terms not on that page
I’m having a problem … the wrong page is indexing with Google, for search phrases “not on that page”. Explained … On a website I developed, I have four products. For example sake, we’ll say these four products are: Sneakers (search phrase: sneakers) Boots (search phrase: boots) Sandals (search phrase: sandals) High heels (search phrase: high heels) Error: What is going “wrong” is … When the search phrase “high heels” is indexed by Google, my “Sneakers” page is being indexed instead (and ranking very well, like #2). The page that SHOULD be indexing, is the “High heels” page (not the sneakers page – this is the wrong search phrase, and it’s not even on that product page – not in URL, not in H1 tags, not in title, not in page text – nowhere, except for in the top navigation link). Clue #1 … this same error is ALSO happening for my other search phrases, in exactly the same manner. i.e. … the search phrase “sandals” is ALSO resulting in my “Sneakers” page being indexed, by Google. Clue #2 … this error is NOT happening with Bing (the proper pages are correctly indexing with the proper search phrases, in Bing). Note 1: MOZ has given all my product pages an “A” ranking, for optimization. Note 2: This is a WordPress website. Note 3: I had recently migrated (3 months ago) most of this new website’s page content (but not the “Sneakers” page – this page is new) from an old, existing website (not mine), which had been indexing OK for these search phrases. Note 4: 301 redirects were used, for all of the OLD website pages, to the new website. I have tried everything I can think of to fix this, over a period of more than 30 days. Nothing has worked. I think the “clues” (it indexes properly in Bing) are useful, but I need help. Thoughts?
Intermediate & Advanced SEO | | MG_Lomb_SEO0 -
Why does Google rank a product page rather than a category page?
Hi, everybody In the Moz ranking tool for one of our client's (the client sells sport equipment) account, there is a trend where more and more of their landing pages are product pages instead of category pages. The optimal landing page for the term "sleeping bag" is of course the sleeping bag category page, but Google is sending them to a product page for a specific sleeping bag.. What could be the critical factors that makes the product page more relevant than the category page as the landing page?
Intermediate & Advanced SEO | | Inevo0 -
Google's 'related:' operator
I have a quick question about Google's 'related:' operator when viewing search results. Is there reason why a website doesn't produce related/similar sites? For example, if I use the related: operator for my site, no results appear.
Intermediate & Advanced SEO | | ecomteam_handiramp.com
https://www.google.com/#q=related:www.handiramp.com The site has been around since 1998. The site also has two good relevant DMOZ inbound links. Any suggestions on why this is and any way to fix it? Thank you.0 -
'Select your country' page leading to high Temporary Redirects
Hello all, I manage an ecommerce website and product prices are shown depending on what country you select. When a user does a product search or lands on a product page, they are immediately redirected to a 'select your country' page. After selecting their option, the user is redirected back to the product or search result page. The problem I face is that, this is leading to a high 'Temporary Redirects' list in my crawl diagnostic page. Looking at the list of temporary redirects, 90% are users being bounced to a 'select your country' page. Any advice to tackle this? Have you guys faced anything similar? Thanks Cyto
Intermediate & Advanced SEO | | Bio-RadAbs0 -
SEO for eCommerce?
I'm working on a game plan for the on-page optimization for a growing e-commerce site (https://www.boutine.com) and I'm wondering if anyone has any experience with similar projects. Specifically, how to get the most SEO value out of product and category pages. Thanks in advance! -Adam
Intermediate & Advanced SEO | | boutine0 -
I'm afraid I may have messed up my site's organization
So I recently started working on an existing site for a company, and I'm afraid I may have done something to lose some backlinks. So to start off, say the website is www.domain.net and when I arrived domain.net and www.domain.net showed up as two separate sites so I changed my web.config file to direct all domain.net to www.domain.net The homepage was called default.asp, and I wanted the homepage to always show up as www.domain.net instead of www.domain.net/default.asp. Of course they both showed the same thing but I couldn't figure it out. So I removed www.domain.net/default.asp from indexing and changed the my internal links to the homepage to point at www.domain.net instead of simply pointing at the file default.asp. So now www.domain.net/default.asp still brings up the page, but I want it to revert to www.domain.net. I'm also a little worried because I noticed that one of my incoming links points at www.domain.net/default.asp and it doesn't get passed along to www.domain.net and I think i may have damaged my sites SEO I guess this is a very complicated and roundabout way of saying this, but how can I get www.domain.net/default.asp to take you to www.domain.net
Intermediate & Advanced SEO | | bcrabill0 -
Why are new pages not being indexed, and old pages (now in robots.txt) remain in the index?
I currently have a site that was recently restructured, causing much of its content to be reposted, creating new URL's for each page. To avoid duplicates, all of the existing pages were added to the robots file. That said, it has now been over a week - I know Google has recrawled the site - and when I search for term X, it is stil the old page that is ranking, with the new one nowhere to be seen. I'm assuming it's a cached version, but why are so many of the old pages still appearing in the index? Furthermore, all "tags" pages (it's a Q&A site, like this one) were also added to the robots a few months ago, yet I think they are all still appearing in the index. Anyone got any ideas about why this is happening, and how I can get my new pages indexed?
Intermediate & Advanced SEO | | corp08030 -
Removing Duplicate Page Content
Since joining SEOMOZ four weeks ago I've been busy tweaking our site, a magento eCommerce store, and have successfully removed a significant portion of the errors. Now I need to remove/hide duplicate pages from the search engines and I'm wondering what is the best way to attack this? Can I solve this in one central location, or do I need to do something in the Google & Bing webmaster tools? Here is a list of duplicate content http://www.unitedbmwonline.com/?dir=asc&mode=grid&order=name http://www.unitedbmwonline.com/?dir=asc&mode=list&order=name
Intermediate & Advanced SEO | | SteveMaguire
http://www.unitedbmwonline.com/?dir=asc&order=name http://www.unitedbmwonline.com/?dir=desc&mode=grid&order=name http://www.unitedbmwonline.com/?dir=desc&mode=list&order=name http://www.unitedbmwonline.com/?dir=desc&order=name http://www.unitedbmwonline.com/?mode=grid http://www.unitedbmwonline.com/?mode=list Thanks in advance, Steve0