It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection.
-
I keep getting this error though I have confirmed I have the correct information. Any recommendations?
-
No luck, Joel. I sent an email to help@moz.com. No response yet.
-
Hey Glen,
Your situation may actually be different than what was impacting Michael's account.
One thing you can try off the bat is to disconnect and reconnect your GA account to make sure Google is authenticating the token. We pull all the historical data from Google so you won't lose any information doing this.
If that does not resolve the error go ahead and send a support email into help@moz.com with your account email and we'll take a look at it.
Cheers,
Joel. -
I tried following these directions for my account as well and I continue to get this error. Any feedback on what may be the issue?
Thanks!
-
Hi Michael,
Thanks for writing in and sorry for the confusion. Unfortunately, there is an issue with your brand rules that is causing the connection to Google Analytics to fail. You currently aren't tracking any keywords that match your brand rules, so the request to pull data for those rules fails and, after a number of failures, the connection to GA also fails. You can correct this issue by adding the brand rules as keywords and reconnecting your GA account. We will then pull in all of the historical data for the Analytics account and you should no longer see the error message on your campaign.
I hope this helps. Please let me know if you have any other questions.
Chiaryn
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Conflicting data in Google Analytics
Hi Guys I've been looking at the data for a client in Google analytics and I was wondering if anyone knows why some of the data doesn't tally up. In my case its the following: Under Aquisition
Reporting & Analytics | | Relative
No of Sessions for a Keyword shown in Organic Search tab (compared to)
No of Clicks for a Query in the Search Engine Optimisation tab For example, for a brand term, Google are showing 17 Sessions in Organic Search.
For the same term Google are showing 90 Clicks in the Queries section of Search Engine Optimisation OK, we know that Google are a little cloak and dagger regarding keyword data but surely Sessions and Clicks for the same keyword should be identical unless I'm missing something.0 -
Question about setting up Google Webmaster on Network Solutions?
I'm trying to set myself up as a Webmaster on my company's site. We use Network Solutions. I am following Google's directions on how to do this. However, I am a bit wary. Here are the directions. Underlined is the part I am having trouble with: Log in to your account for howlatthemoon.com at www.networksolutions.com by clicking theManage Account icon. In the left navigation bar, open the nsWebAddress (Domains) menu by clicking the **+ **icon. Click Manage Domain Names. On the Domain Details page for the domain you're using, select the Designated DNS radio button (to the right of Change domain to point to) and click the Apply Changes button. If you've previously modified your advanced DNS settings, click Edit (to the right ofDomain currently points to). Under the Advanced DNS Manager heading, click Manage Advanced DNS Records. Under the Text (TXT Records) heading, click Add/Edit. In the Host field, enter @. Leave the TTL field set to the default value. In the Text field, copy and paste the following unique security token:
Reporting & Analytics | | howlusa
(security token removed for obvious reasons) Click Continue. Review your changes and click Save Changes. When you've done saving the TXT record, click the Verify button below on this page. There is already a host of @ (None). The text for it reads: v=spf1 include:_spf.google.com ~all I called Network Solutions and the guy I was speaking with told me to delete it and replace it with my Google Webmasters code. However, I think this is setting up our email. Do I just add the Webmasters in and have two hosts of @ (None)? Thanks!0 -
How do I connect GA to SEOMOZ if I do not have access to a GA account ?
I am not the owner of the account it is a clients and I need to connect my SEOMOZ to their GA account.. any ideas? Thanks in advance 🙂
Reporting & Analytics | | Andisue1 -
Google analytics for your mobile sub-domain
Hi All, I have just started mobile sub-domain for my desktop site. But I don't to know how to configure analytics for mobile sub-domain. I want to track result between desktop and mobile site. Can any one help me to sort out this problem? Waiting for reply
Reporting & Analytics | | Hexpress0 -
Why is Webmaster Tools not Linking Correctly Google Analytics?
I have a global site with .com as the US site and then /country for all other markets i.e. .com/uk .com/de etc. Each site has it's own WMT profile. Each site has it's own GA profile. Since Google added Search Engine Optimization to the GA interface, I can't track these sites separately under this new feature. It seems to me that it can only be associated with a single WMT profile at a time or rather that WMT can only be associated with a single GA profile at a time. The numbers for the UK and US site are identical, but when I try and link the UK WMT account with GA it removes it from the US profile and vice versa.
Reporting & Analytics | | Red_Mud_Rookie0 -
Google analytics advanced segments
Ok, I need help with a simple (although, for some reason, I'm having trouble with it) advanced segment. Dilemma**:** All of our techs have a backend cookie that they use to log into our website. I want a way toexclude all visites where the landing page contained this in the url:/backend/cookie.php?username= Advanced Segment: We have a lot of techs and each one of them has a different "username=example". So how can I set up an advanced segment where it will exclude any visit where the visitor came in one a landing page containing /backend/cookie.php?username=
Reporting & Analytics | | NerdsOnCall0 -
Google Analytics All Kinds of Messed Up
Anyone have their google analytics go straight crazy on Thursday, 8/11/2011? 30% increase in visits No increase in visitors Huge drop in pageviews and time site Higher bounce rate More return users
Reporting & Analytics | | ChrisKolmar0 -
Home page rankings disappeared - Google Penalty?
Hi, I have a clients website that I have been working on for a few months now. On-page SEO for home page is A for all target keywords. All Domain / subdomain / external link data etc. much stronger than all competition. But approx 3 months ago (before Panda update) all home page rankings (except 1 keyword) dropped out sight in Google rankings. 3 months later, still can't work out why. Sometimes rankings come back onto page 9 or so then drop out again. Deeper pages are not effected, just the Home page. Looks like a Google penalty to me but can't work out why. Any suggestions would be gratefully received. Website is - www.marrikashairextensions.com Many thanks
Reporting & Analytics | | websearchseo0